Can't download HearthStone

Posts: 40
Okay, I'm trying to sign up for beta, but first I need to downloading it, right? So, after I clicked "Beta Sign Up" it redirected me to the website where you can download the game from, I clicked download, but when I download the file it converts it into .age3rec, this is a file type for my other game's recorded files. If I choose to save the file as "all files" then I can't find a program to open it.
Can anyone help me with this, please?
Edited by Daisu on 8/17/2013 1:59 AM PDT
Reply Quote
MVP - Technical Support
Posts: 21,959
That's not the Hearthstone beta.

That's just a program you download to update your hardware specs in your Beta profile.

Clicking on the Beta Sign up should take you to this page :

Where you download the sign up app (which updates your hardware specs) from this URL :

or for Mac

So which page is it redirecting you to ?
Reply Quote
Posts: 40 To this one here.

Yes, I can download it, but it chooses the wrong format for the file when I download it and I can't open it, somewhy it is sharing the same format for it as my other game's in-game recorded files have.
Edited by Daisu on 8/17/2013 10:42 AM PDT
Reply Quote
Support Forum Agent
Posts: 1,644
Sounds like your Windows file settings may have been altered (possibly accidentally) by either you, another user, or malware. I'd recommend scanning with Malwarebytes or another game-friendly security program, and then contacting Microsoft if it turns out to not be malware.
Reply Quote
Posts: 7
What you are describing sounds like you used Internet Explorer to download the installer. I have seen a similar issue before with other programs. Try another browser best option.
Reply Quote

Please report any Code of Conduct violations, including:

Threats of violence. We take these seriously and will alert the proper authorities.

Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.

Harassing or discriminatory language. This will not be tolerated.

Forums Code of Conduct

Report Post # written by

Explain (256 characters max)