Key problems

Posts: 59
I have Hearthstone installed on my Battle.net App but no matter what I do I can't get my Beta key to work..... Is there any way around this?

EDIT: To add a little more info I won it from a fansite contest, but the Beta Key won't work/enter and confirm itself.
Edited by Sam on 9/16/2013 5:38 PM PDT
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Support Forum Agent
Posts: 33,617
Sam,

Most likely the key isn't valid unless you're simply mistyping it. You'll need to contact the site to see if they'll give you another one I'm afraid.

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I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
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Posts: 59
Alright, thanks for the feedback. If the site says that the key is correct and/or that it's a fake key what should I do? Forget about the closed beta and wait until open Beta?
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Support Forum Agent
Posts: 33,617
Sam ,

That would of course be up to you. Blizzard does not get involved in third party fansite giveaways or contests so we can't offer any help when it comes to keys given out by them.

Without telling me the key, can you tell me how long it is and if it has any letters in it?

_________________________________________________________
I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
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Posts: 59
The key was about 4 little 5 digit or so spaces like <XXXXX>-<XXXXX>, (Without the '<->' of course). It did contained both capital letters and numbers.
Editted: Spelling
Edited by Sam on 9/16/2013 6:42 PM PDT
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Support Forum Agent
Posts: 33,617
Sam,

It's not a valid key then as what you're describing is the incorrect format for a Hearthstone key.

_________________________________________________________
I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
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Posts: 59
Alright, then I guess the site lied to me, that's disheartening. Just a curiosity question, will there be more keys handed out OFFICIALLY from Blizzard?
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Support Forum Agent
Posts: 33,617
Sam,

I'm not in the department that handles that but I've not heard they're done yet. You'd do better posting in the General Closed Beta Discussion forum than here in Technical Support to find out any info on future opt-in waves.

_________________________________________________________
I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
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