Heroes of the Storm™

8/27 - Scheduled Extended Maintenance

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Support Forum Agent
[Update - 3:45pm PDT]

The maintenance is complete, and we are back online! We appreciate all of your patience today :)

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[Update - 3:10pm PDT]

We are pushing the new version of Heroes out now - you should see Heroes patching. There are a few snags in some game functionality, we are getting that worked out, and continuing to test. Thanks very much for your patience.

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[Update - 1:10pm PDT]

We've had to make some adjustments, and we are re-testing now.

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[Update - 11:30am PDT]

We are just initiating the testing stages of the maintenance. If things go well, we could bring up the servers soon, but just to be safe, I'd say if you haven't had lunch yet, go out and get some, and we should be up by this afternoon. More updates to follow :)

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[Update - 8/27 - 7:15am PDT]

Good Morning! Thank you all once again for your patience. As it stands, we hope to have things back up and running sometime before noon (~5 hours) today, but that is just a rough estimate, and we'll provide a better estimate as midday approaches.

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[Update - 9:30pm PDT]

Maintenance is running longer than anticipated and we continue to work throughout the night. We are currently looking at services being available again tomorrow, and will have a more solid estimate as work comes to completion. Thank you for your patience, and we will continue to provide updates as they become available!

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[Update - 8:45pm PDT]

Checking in - We're continuing to work on Heroes maintenance and it's going to be a while longer still. We appreciate your patience. As soon as we have any progress to share, we'll be sure to let you know!

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[Update - 3:30pm PDT]

We've encountered delays during downtime which requires us to extend today’s Technical Alpha maintenance window. While we don’t have an ETA to share with you at the moment, we are working hard to bring the service back online as soon as possible, and will let you know when Heroes is once again available for play. Thanks for hanging in there!

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We will be bringing the Heroes of the Storm offline for an extended period of maintenance starting at tomorrow, August 26 at 8:00 a.m. PDT. We expect downtime will last around eight hours and anticipate that the Technical Alpha will be available once more at 4:00 p.m. PDT that day. We will keep you updated in this thread throughout the day, as necessary, and will let you know just as soon as the Nexus is back online.

Tomorrow's maintenance is more focused on the technical side of things rather than in-game content, and does not include a new hero or balance/design changes.

Thank you!
Edited by Velnrak on 8/27/2014 3:47 PM PDT
Support Forum Agent
[Update - 3:30pm PDT]

We've encountered delays during downtime which requires us to extend today’s Technical Alpha maintenance window. While we don’t have an ETA to share with you at the moment, we are working hard to bring the service back online as soon as possible, and will let you know when Heroes is once again available for play. Thanks for hanging in there!
Support Forum Agent
[Update - 8:45pm PDT]

Checking in - We're continuing to work on Heroes maintenance and it's going to be a while longer still. We appreciate your patience. As soon as we have any progress to share, we'll be sure to let you know!
Support Forum Agent
[Update - 9:30pm PDT]

Maintenance is running longer than anticipated and we continue to work throughout the night. We are currently looking at services being available again tomorrow, and will have a more solid estimate as work comes to completion. Thank you for your patience, and we will continue to provide updates as they become available!
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