Since our previous blog on matchmaking was released, we’ve seen an increase in the amount of feedback stating that veteran and new players are being matched together. This can result in friction within the team as new players struggle to keep up with their more experienced teammates and opponents. While we’re excited to see so many new players entering the Nexus, we also want to reduce the likelihood that players with widely differing levels of experience will be matched in the same game.

To help address this, we’ve created an additional rule for matchmaking in Quick Match that will take each player’s total number of Quick Match games played into account when creating teams. This rule has already been implemented, and we expect that you, your allies, and even your opponents, will now be matched more closely in terms of Quick Match experience.

The new rule will not prevent all instances in which new players can be matched with veterans. As an example, this can still occur when a party’s members have mixed levels of Heroes of the Storm experience. Additionally, this change may result in increased Quick Match queue times as the matchmaker searches for players with a similar number of games played to your own.

While this change for Quick Match does not address all of the Heroes community’s concerns about matchmaking, we are still listening to your feedback, monitoring internal data, and continuing to work on further improvements. For now, we’d like to encourage you to play a few Quick Match games, and then head back here to the forums to let us know how it went.

Thank you very much!