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[Sticky]
“Welcome to the Technical Support forum for Starcraft II: Wings of Liberty. This forum exists to provide Starcraft II customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. While Blizzard …”
7/14/2010
3,859 Views / 0 Replies
Forum Guidelines and Information
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Andresd
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[Sticky]
“Welcome to the SC2! This thread is for a general FAQ and current workarounds to issues floating around. Starcraft II: Known Bug-related Issues: http://us.battle.net/sc2/en/forum/topic/94749474 Known Technical-related Issues: http://us.battl…”
7/29/2010
12,171 Views / 125 Replies
Last Post by Love (11/5/2011)
General Support FAQ
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Sixen
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[Sticky]
“This thread is similar to "How to Write a Good Bug Report" - but for the Tech Support forums. I spend a fair amount of time helping out on the Starcraft II Tech Support Forum, and I've come to value a good technical report. Hopefully this g…”
10/6/2011
480 Views / 5 Replies
Last Post by TCPMathmick (11/28/2011)
How to Write a Good "Technical Issue" Thread
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TheSkunk
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[Sticky]
“Those who use Comcast's security suite very recently received an update that installs GuardedID (GID) on your system. Unfortunately this anti-keylogger program is not gaming-friendly and will scramble your key presses inside many games maki…”
4/30/2011
781 Views / 4 Replies
Last Post by PudgieWudgie (12/17/2011)
SC2 key press issues.Comcast users/Lenovo/GID
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Davidba
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[Sticky]
“Blizzard Downloader troubleshooting If you are having issues downloading the game from our website, please first delete the file you've downloaded, and redownload the latest download manager from http://www.battle.net/ and try again. If tha…”
7/14/2010
19,000 Views / 108 Replies
Last Post by Walrusii (5 days, 8 hours ago)
Blizzard Downloader Troubleshooting
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Martyt
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[Sticky]
“When in doubt check out the * threads at the beginning of each section. Table of Contents INSTALLATION AND PATCHING PROBLEMS PROBLEMS WHEN STARTING STARCRAFT 2 CAMPAIGN PROBLEMS PROBLEMS CONNECTING TO BNET AND STAYING CONNECTED CRASHES AND …”
11/6/2010
14,004 Views / 147 Replies
Last Post by TheSkunk (10/28/2011)
Archer's Troubleshooting Thread
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Archer
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[Sticky]
“Originally posted by datth: Devs do not recommend that you manually edit these as some combinations may make the game unstable or run slowly. Only play with the file if you want to experiment. Also note: I did experimenting on my own and no…”
8/5/2010
9,010 Views / 77 Replies
Last Post by Brennan (10/7/2011)
The comprehensive variables.txt thread!
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Xapti
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Brennan
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[Sticky]
“I’m a computing enthusiast who enjoys building and maintaining high end computers for gaming and other resource heavy tasks. I also enjoy cruising tech forums and tech support areas of games I like to play, in an effort to help my fellow ga…”
8/17/2010
6,775 Views / 37 Replies
Last Post by Vicebacker (11/18/2011)
The Importance of Computer Maintenance
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[Sticky]
“People have a lot of misconceptions and misunderstandings about viruses and malware and I'd like to clear some of that up today. First off there is no virus that a computer repair shop can remove that you cannot remove with legally free too…”
12/27/2010
1,836 Views / 17 Replies
Last Post by Omegascithe (3 days, 23 hours ago)
Complete Virus/Spyware/Malware Removal Guide
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BlueCow
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[Sticky]
“This thread is a collection of issues that have been reported by the forum community and any applicable solutions. Index Graphics-related issues Login-related issues Gameplay-related issues Crash messages”
8/4/2010
13,100 Views / 4 Replies
Last Post by Jessicalu (9/1/2010)
Reported issues
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datth
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[Sticky]
“If your school is encountering a network related issue that is preventing you from accessing StarCraft II multiplayer, please email your IT departments and ask them to open up port 1119 (TCP and UDP) from their network to the following netb…”
10/13/2010
3,321 Views / 0 Replies
College Campus Network Connection Issues
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Jessicalu
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[Sticky]
“If you are having difficulty patching, please try downloading the 1.4.2 patch from here: http://us.blizzard.com/support/article/sc2patch You can 'Run' the patch, or Save it to your Desktop or the StarCraft II folder, and then Run it. ______…”
5/11/2011
7,244 Views / 114 Replies
Last Post by Nightwolf (11/14/2011)
1.4.2 Patch
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[Sticky]
“As some of you may know, Valve Software recently announced that certain Steam user account information was compromised by an illegal and unauthorized intrusion into their network. The statement from Valve on these events can be found here: …”
11/13/2011
108 Views / 1 Replies
Last Post by Kaivax (11/14/2011)
Account Security Warning: Steam Compromise
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[Sticky]
“Tried logging in today for starcraft 2, but it's not asking me for my authenticator? Logged into here and it does. Whats the deal?”
11/29/2011
287 Views / 5 Replies
Last Post by MikeMulligan (12/4/2011)
Authenticator & Log In Screen
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Sloth
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[Sticky]
“(Note: This is not an exhaustive list and should be updated as issues come in) • It is possible to stack a large number of units into tight spaces. We are aware of an issue that makes it possible to "stack" units in areas they should not be…”
3/25/2011
6,550 Views / 1 Replies
Last Post by davidhc (9/20/2011)
Known Issues 1.4.2 [Updated: 1/27/2012]
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“I have an NVIDIA 560 Ti and have never had any issue whatsoever with the Starcraft client. As I understand it this isn't the only case of this issue, nor is it the only video card having the problem. Any information is helpful. I'm running …”
9/20/2011
229 Views / 33 Replies
Last Post by EyesHaveIt (34 minutes ago)
Failure due to videocard driver issue...
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Mortal
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33
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EyesHaveIt
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“In bigger 1v1 fights, and most 2v2+ fights, my FPS will go down to 35-45 from a normal 60. This is perfectly playable and all, but with my system's specs it shouldn't be happening. I just need to know if it could be a driver issue or any ot…”
2 hours, 15 minutes ago
5 Views / 1 Replies
Last Post by Dirk (1 hour, 21 minutes ago)
Lower FPS from an ultra rig.
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Dirk
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Dirk
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“Hi, for the record I have looked through the guides and did not find one related to my problem. My internet connection crashes when join a custom game lobby. Everything slows, I can't connect to my router, and everyone else on the network c…”
4 days, 2 hours ago
13 Views / 4 Replies
Last Post by Velnrak (3 hours, 12 minutes ago)
Internet Connection Problem when joining game
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Satyr
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“Hi guys, So I recently bought a new laptop, MSi Ge620 with pretty decent specs. And for the beginning of its life, it ran SC2 great. I used to play games on Medium settings always >60FPS. But now, there is a massive FPS drop whenever anythi…”
5 hours, 22 minutes ago
6 Views / 1 Replies
Last Post by zKrieg (5 hours, 2 minutes ago)
Major FPS drop from a very capable system.
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dotdotdot
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zKrieg
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“Hello All, I finally got a new computer that can play sc2 on ultra with great framerates. The game looks AWESOME at this detail level but I have a problem. When I scroll vertically "i.e. push the mouse against the edge of the screen to move…”
10 hours, 11 minutes ago
7 Views / 3 Replies
Last Post by zKrieg (6 hours, 9 minutes ago)
"streaking" across screen when scrolling
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KwangHwaSu
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zKrieg
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“Hello Everyone, For awhile now I've had many "Waiting for Server" messages in all lengthy custom games I've played. This issue has been plaguing me for quite some time and I'm hoping someone can help shed some light on the issue. Informatio…”
19 hours, 1 minute ago
3 Views / 1 Replies
Last Post by Dekcuf (7 hours, 9 minutes ago)
"Waiting for Server" connection issue
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Atraps
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“i dont know if anyone else notices this, but whenever the loadscreen is finished and the game begins, sometimes i will get some skipping and lag for the first few seconds when the game starts. this makes it difficult to assign workers and c…”
8 hours, 16 minutes ago
5 Views / 0 Replies
Suggestion for devs: first 5 sec = lag
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Sampson
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Sampson
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“IMO if these are in the game (which they should be) then you shouldn't be able to message someone who you ignore. Its really annoying when someone talks !@#$ to you then you try and send a message back only to see your ignored, its kind of …”
13 hours, 29 minutes ago
3 Views / 0 Replies
Ignore and msgs from friends only feature.
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Billiardwolf
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Billiardwolf
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“I'm having a really weird problem... I formatted my comp recently and went on battle.net to download the SEA(&NA) server client. but i couldn't find any "Download Game Client" button for Windows or Mac (strangely I was able to find it on sc…”
3 days, 4 hours ago
23 Views / 4 Replies
Last Post by Zero (13 hours, 38 minutes ago)
Cilent and Battle.net Issue
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Zero
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4
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“I totally cant tolerated the Cheater whose in Chinese Server and elsewhere. First of all, I want to say that cheater is exist.which means, there are lot of cheater in this epic game,blizzard should admit that.But the most of them they use M…”
22 hours, 55 minutes ago
13 Views / 2 Replies
Last Post by ChairmanMao (19 hours, 39 minutes ago)
The Cheate!The Cheater!The Cheater!
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ChairmanMao
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“So, I just got SC2 a few weeks ago. Huzzah. I have a strange question about the achievements ... Is there a reason I have only seen an achievement pop while in a game maybe 2 or 3 times? Is there some option I need to click so that I DO see…”
22 hours, 15 minutes ago
3 Views / 1 Replies
Last Post by buzzbomb (20 hours, 12 minutes ago)
Achievements don't pop when earned -?-
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Kal
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“So, I recently got my 50th Zerg win and I noticed a problem. Whenever I got an achievement, it would flash up on the middle of my screen telling me that I got it. However, for this achievement and a couple other "Test" achievements I did, i…”
10/18/2011
11 Views / 2 Replies
Last Post by buzzbomb (20 hours, 13 minutes ago)
Achievement notification problem
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Silverraptor
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2
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buzzbomb
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“it wont let me play single player vs ai, campaign or challanges. when i load up and log in to sc its enabled and if i jump on it fast enough i can get in but after about a minute of being at the main menu they grey out and i cant click any …”
21 hours, 12 minutes ago
2 Views / 0 Replies
cant play the single player campaign
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Metalchic
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Metalchic
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“Whenever I run Starcraft 2, my sound output immediately switches to my laptop speakers. I have headphones which are plugged into my laptop, but when Starcraft 2 is running sound will not play through them. It is not only the sound from the …”
12/17/2010
1,317 Views / 54 Replies
Last Post by LogJammer (23 hours, 31 minutes ago)
Sound won't play through headphones
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ICHUGWINDEX
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54
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LogJammer
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“Hello, I bought Starcraft 2 some time ago and have since played on a laptop (Windows Vista, sorry don't remember much else about it), I have recently aquired a much better Dell Inspiron Desktop with Radeon HD 4200 graphics and upon installi…”
1/7/2012
52 Views / 10 Replies
Last Post by Steezin (23 hours, 57 minutes ago)
New Dell computer, now zoomed in too far
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Sixinthehood
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10
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52
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Steezin
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“Hello, I am having a graphical problem with cinematic mode in Starcraft. Everytime the game goes into cinematic mode, in both gamemodes such as Peepmode Metalapolis and the campaign, any movement causes that area of the screen to go black, …”
2 days, 2 hours ago
16 Views / 5 Replies
Last Post by UFCpanda (1 day, 1 hour ago)
Problem Regarding cinematic mode.
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UFCpanda
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“I'm running on a computer I purchased in December of 2010, HP Pavillion p6610f (http://www.amazon.com/HP-Pavilion-p6610f-Desktop-PC/dp/B003ZX87GS) For the ease of the reader, I paste the tech specs from that product page: AMD Athlon II 635 …”
2 days, 3 hours ago
27 Views / 4 Replies
Last Post by Icedragon (1 day, 1 hour ago)
FPS Loss
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Icedragon
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Icedragon
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“Hey guys, first and foremost, I want to thank you from the bottom of my heart for creating such an AMAZING game. Now, lately, I've been having this MAJOR issue where my game crashes right before a match is supposed to start.. I get a "send …”
1 day, 16 hours ago
23 Views / 4 Replies
Last Post by Rajzilla (1 day, 2 hours ago)
This error has costed me A LOT of games =(
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Rajzilla
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Rajzilla
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“i installed sc2 on my new computer and the mouse was invisible.. so i tried running the game in windowed mode and that allowed the mouse to work. i then put the game in full-screen window mode and now the sc2 screen is much larger than my a…”
1 day, 2 hours ago
3 Views / 0 Replies
cant fix my resolution!
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Ardoran
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0
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3
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Ardoran
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“Hi, i just installed SC 2 to a new laptop, and it won't let me play single player after i log in. the single player buttons is grayed out so clicking on it is useless, and i can't continue my saved games on my account. I had adjusted some v…”
8/1/2011
200 Views / 26 Replies
Last Post by Brigga (1 day, 2 hours ago)
unplayable single player
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Prygon
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26
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200
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Brigga
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“hey ok so two days ago i tryed loging in to sc2 and i got a message saying "The game is awaiting a response from Battle.net The service may be teporarity unavailable or your internet connection may be down. if your are not connected in a fe…”
2 days, 3 hours ago
19 Views / 4 Replies
Last Post by asomejack (1 day, 3 hours ago)
Cant log in to battle.net
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asomejack
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4
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19
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asomejack
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“Hi Blizzard, So, i've had my account since the release of the game and have played in many different leagues in all different ladder types. I am wondering if you could PLEASE allow us to be able to have the OPTION to see our total wins and …”
1/7/2012
20 Views / 6 Replies
Last Post by TwiSted (1 day, 4 hours ago)
Bug - Can't View Wins/Losses
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SooWoop
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6
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20
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TwiSted
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“Blizz, I travel for a living. When on the plane, i.e. not connected to the internet, I cannot play my beloved game....and it accuses me of having a "starter edition." ...whatever that is supposed to mean...but I paid $70 when it first came …”
1 day, 9 hours ago
13 Views / 5 Replies
Last Post by segv (1 day, 5 hours ago)
can't play offline
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segv
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5
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segv
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“I started having this problem about 5-6 months ago but, I just quit playing instead of trying to fix it. I've started playing again and I can't seem to figure this issue out. I have always been able to play starcraft fine with little to no …”
1 day, 8 hours ago
9 Views / 1 Replies
Last Post by Velnrak (1 day, 6 hours ago)
Unbearable lag during gameplay.
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Psychotropic
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1
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9
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Velnrak
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“Okay so I've never had a real gaming computer in my life. I've always used laptops and I decided I really wanted to upgrade. So I choose to build a desktop rather then buy a laptop. I do not know much about computers, and since this is a hu…”
3 days, 17 hours ago
18 Views / 7 Replies
Last Post by Qix (1 day, 7 hours ago)
Building first PC! Expert help please!
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Evisceration
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7
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Qix
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“My friend and I were trying to get our mics to work, but couldn't hear eachother even though the mics themselves were picking up sound. We each tested our mics, and tests showed the mics were working. Yet we still couldn't hear eachother. W…”
3 days, 10 hours ago
15 Views / 3 Replies
Last Post by Callka (1 day, 10 hours ago)
Mic issues, can't hear others.
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Callka
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3
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15
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Callka
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“Hi, I m a SC2 player from Chinese Server, The reason I come here is represent most of players of chinese SC2 to ask help from Blizzard HQ to solve the problem that the game agent NetEase can't solve As we all know, the game will be fail whe…”
1 day, 14 hours ago
15 Views / 1 Replies
Last Post by zKrieg (1 day, 10 hours ago)
We Need Help!
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Orz
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1
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15
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zKrieg
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“i just got into the d3 beta, but i cant post anything on the forums :( and am having a few technical quirks. anyone have any experience with this? as far as i can see i am logged into bnet with my sc2 account, when i click explore D3, the a…”
1 day, 20 hours ago
3 Views / 1 Replies
Last Post by Alvraen (1 day, 18 hours ago)
question regarding d3 forums (cant access)
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Nodoz
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1
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3
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Alvraen
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“I can't load any map!! I'll log in and join a game, the load will fill up to about two thirds of the bar and then it will stop! When it stops it just quits and eventually I just have to ctr alt dlt to close the the game. I've made sure SCII…”
1 day, 20 hours ago
8 Views / 0 Replies
SCII loading problem!!!
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TdyBear
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0
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8
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TdyBear
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“Hello. Ive had this problem since i bought SC2. When i start a game everything goes fine but suddently my fps drops to 10 but it goes back again to 60. It like a feeling of lag. I play the game at low settings and it still happens. Is there…”
1/25/2012
69 Views / 12 Replies
Last Post by Iscariath (1 day, 21 hours ago)
FPS constantly dropping
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Captsam
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12
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69
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Iscariath
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“*** Fixed by renewing IP :D”
1 day, 22 hours ago
5 Views / 0 Replies
Can no longer connect **[fixed, remove]
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DarK
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0
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5
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DarK
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“ive been having this issue since i got my computer of what i think is the video card crashing. its been happening ever since i got the computer, what happens is i will be playing the game for a little bit and then what used to happen was th…”
3 days, 22 hours ago
24 Views / 5 Replies
Last Post by Larmcat (1 day, 22 hours ago)
video card issue? please help!
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Larmcat
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5
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24
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Larmcat
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“I have been getting random black screens, artifacts, and lines (drawn from somewhere to my units). This has been happening in multiplayer. The black screen lasts 10-30 seconds, and occurs repeatedly. Sometimes this will happen at the load s…”
1 day, 22 hours ago
3 Views / 1 Replies
Last Post by ArchAiA (1 day, 22 hours ago)
Black Screen, Lines, Artifacts
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ArchAiA
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1
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3
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ArchAiA
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“I'm not sure if this is the right forum to post this on. If admin is reading it, please repost it to the right place. PATCH Can Blizzard make a patch which would allow a player to use all of the special abilities of the selected units at th…”
4 days, 3 hours ago
9 Views / 2 Replies
Last Post by Zerg (2 days ago)
Hotkeys - Unit Management - Special Abilities
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EPGPerhaps
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2
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9
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Zerg
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“Cursor works fine in windows, start game and game cursor does not move. If I move mouse around I can see it highlight options so I know it is working but invisible.”
2 days, 6 hours ago
9 Views / 1 Replies
Last Post by TheSkunk (2 days, 2 hours ago)
Mouse cursor issue
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Macnation
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1
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9
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TheSkunk
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