StarCraft® II

[Known Issue] Creative SB Audigy 2

(Locked)

I have a Creative SB Audigy 2 And have had problems since Beta as well.
My problems are generally the first game after logging has very bad back to back stutters sometimes for over 15 seconds of freeze on the lowest graphic quality. Throughout the game i'll generally have smaller stutters randomly 2-5 seconds. After i play for a while the stutters mostly go away. But if i play zerg for several games in a row then play a game of Terran i'll have quite a few Stutters again as terran. This doesn't sound exactly like what other people are describing so I was wondering does anyone else experience this type of behavior?
I have a Creative SB Audigy 2 And have had problems since Beta as well.
My problems are generally the first game after logging has very bad back to back stutters sometimes for over 15 seconds of freeze on the lowest graphic quality. Throughout the game i'll generally have smaller stutters randomly 2-5 seconds. After i play for a while the stutters mostly go away. But if i play zerg for several games in a row then play a game of Terran i'll have quite a few Stutters again as terran. This doesn't sound exactly like what other people are describing so I was wondering does anyone else experience this type of behavior?


Yes, this is actually exactly what is happening to me. In fact, I tried initially playing through the campaign with the sound on but would experience stuttering for 30+ seconds every 10 seconds and just physically could not actually play the game anymore.

Upon disabling the sound card, I might get the occasional 1 - 2 second freeze especially with huge armies on screen, but nothing like the constant long lock ups a few times a minute.

The problem is most notable upon logging in or out though, as it takes 10 - 20 times longer to do as the game is constantly freezing but you just can't see it unless you are watching your task manager or if you have a keyboard running a clock (like my G15).
There's a few Audigy 2 series. Are you all using any type of enhancement features on it that Schwein isn't using, or is Schwein using a different type? One to be aware of is <a href="http://en.wikipedia.org/wiki/Audigy_2#Sound_Blaster_Audigy_2_SE" target="_new">http://en.wikipedia.org/wiki/Audigy_2#Sound_Blaster_Audigy_2_SE</a>


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System Information
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Time of this report: 8/23/2010, 23:35:14
Machine name: HOME2
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100427-1636)
Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: Default System BIOS
Processor: Pentium(R) Dual-Core CPU E5200 @ 2.50GHz (2 CPUs)
Memory: 3328MB RAM
Page File: 1840MB used, 8751MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

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DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: The file ctaud2k.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 5700 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Graphics Processor (0x68B8)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68B8&SUBSYS_29901682&REV_00
Display Memory: 1024.0 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.7101 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 7/6/2010 21:47:56, 299520 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 7/6/2010 22:27:52, 5069312 bytes
Device Identifier: {D7B71EE2-2BF8-11CF-8F6E-9A09A1C2CB35}
Vendor ID: 0x1002
Device ID: 0x68B8
SubSys ID: 0x29901682
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: SB Audigy 2 Audio [EC00]
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_0008&SUBSYS_10011102&REV_00
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ctaud2k.sys
Driver Version: 6.00.0001.1377 (English)
Driver Attributes: Final Retail
WHQL Logo'd: No
Date and Size: 3/18/2010 20:40:40, 528472 bytes
Other Files:
Driver Provider: Creative
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 4000, 192000
Static/Strm HW Mix Bufs: 64, 58
Static/Strm HW 3D Bufs: 64, 58
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
Description: SB Audigy 2 Audio [EC00]
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: ctaud2k.sys
Driver Version: 6.00.0001.1377 (English)
Driver Attributes: Final Retail
Date and Size: 3/18/2010 20:40:40, 528472 bytes
Cap Flags: 0x41
Format Flags: 0xFFF

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: Enabled
Ports: SB Audigy 2 DirectMusic Synthesizer [EC00], Hardware (Kernel Mode), Output, DLS, Internal, Default Port
SB Audigy 2 Audio [EC00], Software (Kernel Mode), Output, DLS, Internal
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
SB Audigy 2 Synth A [EC00] [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
SB Audigy 2 Synth B [EC00] [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal
Registry: OK
Test Result: Not run
bump
Holy poopstain, I'm glad I found this thread. I've been dealing with horrific freezing (10+ seconds for every 1-2 seconds of gameplay) as well. Worst in campaign mode, but it happens all over.

I'm running an original Audigy Gamer (ya, it's like 10 years old lol). I disabled it, tried out the final campaign mission again (originally the worst performance ever), and it ran 10x better! Joy of joys!

Of course, now I've got no sound. However, my motherboard does have onboard audio, so I'm gonna try and switch over. I'll post back w/ results.
Ok, switched myself over to AC'97 audio instead of the Audigy.

Played through the All In mission again... I'd say I finished it roughly 2-3x faster this time around. The freezing is *almost* gone. Not completely, I want to point out. There were still times where it would stop for 2-3 seconds. But the frequency and duration of the locks were sooooo much better.

Thanks to whoever figured out it was the Audigy. Now I can actually play multiplayer! :-D

[edit]
Also wanted to mention this improved the menu speeds too. With the Audigy everything would *STOP* whenever something needed to load. I'd sign-in and the entire game would lock up for 30 seconds or so. I'd click on my profile and it'd lock up for another 10. It'd open the menu, and then it would lock up again while the network stuff loaded.

Now it's much faster and the menus actually function while stuff is loading.

Weird that a sound card could cause so many headaches.
Edited by Marshall on 8/26/2010 12:46 PM PDT
Thanks to whoever figured out it was the Audigy. Now I can actually play multiplayer! :-D

...

Weird that a sound card could cause so many headaches.


Thanks for responding in this thread with your experiences. The Audigy 2 series is actually still quite popular as I have found they're still selling well in the low budget range while shopping around for an alternative.

Unfortunately my rig does not have an on-board sound card and I don't have any alternate cards lying around the house, but thankfully I had purchased the Collectors Edition and was able to watch all the cut-scenes with sound on the DVD provided. However, like you, I cannot really play multiplayer until this issue gets fixed.
I have recently resolved an issue that seems similar to all of yours, but the stuttering only occurred during replay playback. As the rest of you have figured out, I think my problem lied within an audio driver for the integrated audio controller on my Intel DH57JG motherboard. And while I may not have been using a Creative SB Audigy 2 sound card, I figure it's worth posting here because I identified a problem with my integrated sound card.

I ran several tests to help pinpoint what the problem was:

1) Windows 7 64-bit on my SSD with all of the latest drivers was having a problem. I contacted tech support but we could not find an obvious resolution.
2) I formatted both of my HDDs and my SSD and tried installing Windows 7 32-bit and SC2 on a single HDD. I was using the latest video card drivers (ATI Catalyst Control Suite for an ATI HD4870), and it worked great.
3) I then tried the same, but instead I installed SC2 on the SSD. Replays again worked just great.
4) Windows 7 32-bit and SC2 both installed on just the SSD worked great.
5) Same as #4 but with other data stored on a single spanned volume created from my two HDDs.
6) Here's where it gets interesting. With the setup in #5, I tested installing drivers for other components. The first one that I tried was the audio driver, and as soon as I did, the issues with replays came back as severe as ever. I used Windows to roll back the audio driver, and the problem was resolved!
7) I am current using Windows 7 64-bit and SC2 installed on the SSD without the audio drivers, and I am experiencing minimal problems with replays. It still skips once in a while, but the temporary lockups are usually short and rare, though some replays are worse than others. Ultimately my replay watching experience isn't quite perfect on x8 speed because of the occasional stutters (it is perfect on Faster speed), but the problem is mild enough that I can consider my issue resolved.

I am currently using the default audio driver that Windows 7 installs for my integrated audio device without much trouble. Here are the details for the device and driver I am currently using with minimal problems:

Name ATI High Definition Audio Device
Manufacturer ATI Technologies Inc.
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1001\5&2EF9B825&0&0001
Driver c:\windows\system32\drivers\atihdw76.sys (7.11.0.7708, 113.52 KB (116,240 bytes), 7/15/2010 8:47 AM)

Name High Definition Audio Device
Manufacturer Microsoft
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_80860035&REV_1000\4&17445839&0&0001
Driver c:\windows\system32\drivers\hdaudio.sys (6.1.7600.16385, 342.00 KB (350,208 bytes), 7/13/2009 8:07 PM)


Here is the link to the driver that seems to be causing the severe problems with replays:
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19018&ProdId=3144&lang=eng


I hope this information helps.
I have this exact same issue but I am using a creative sound blaster xfi extreme gamer. I played through beta with the card disabled ( I forgot how i decided to disable the card to see what happened) and still do today. hopefully this bump can remind someone out there that this issue still persists.
Ironically the issue at the GUI seemed to be fixed with the 1.1 patch, but I can confirm now that with the 1.2 patch the freezing is 400% worse than it originally was. Sorry I haven't been updating this post frequently but I had kind of resigned to the assumption that I cannot play this game without upgrading my sound card.
hey guys, sorry to beat a dead horse, but i've had this problem since beta as well

as someone posted before, changing the Hardware Acceleration seems to help significantly.

Control Panel --> Sounds and Audio Devices --> Audio tab --> under Default Device it should be SB Audigy 2 ZS --> click Advanced --> Performance --> change Hardware Acceleration to "Basic Acceleration" aka 2nd from the left and change Sample Rate Conversion Quality to Good

the menus load a lot faster now, although my computer is kinda old (Athlon 64 3500+) so I can only play on Low.
The Audigy 2 ZS is damn near 6 years old. Chances are the on-board card will outperform the Audigy/2 since most on-boards are equipped with HD sound.

Either use on board sound or get a card from the X-Fi series or later from creative.
I contacted technical support for an update on this issue, and they suggested that I try my Audigy 2 sound card again. I've had to play SC2 without sound for a long time.

I installed the Audigy 2 again, and the problem does not appear to have been patched.

The game takes several minutes to load now.

Blizzard needs to comment on this. It is a KNOWN ISSUE.
Support Forum Agent
Caribou, if you haven't already, please post a Bug Report to revisit this issue.
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Pelinti
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