Topic (Sticky) General Support FAQ
Sixen #935
Sixen
MVP
Edited by Sixen on 8/3/10 4:34 PM (PDT)
Welcome to the SC2! This thread is for a general FAQ and current workarounds to issues floating around.

Starcraft II:

  • Known Bug-related Issues:

  • http://us.battle.net/sc2/en/forum/topic/94749474

  • Known Technical-related Issues:

  • http://us.battle.net/sc2/en/forum/topic/13501356

  • Game Information:

  • http://us.blizzard.com/support/article.xml?articleId=30792

  • System Requirements:

  • http://us.battle.net/sc2/en/forum/topic/13501357
    http://us.blizzard.com/support/article.xml?articleId=26242

  • Retrieving your SC1 CDKey from CE USB:

  • http://us.battle.net/sc2/en/forum/topic/248425991 (Guide by Maged)

  • General Lockups:

  • http://us.blizzard.com/support/article.xml?articleId=26260

  • BSoD DRIVER_IRQL_NOT_LESS_OR_EQUAL:

  • http://us.blizzard.com/support/article.xml?articleId=30797

  • BSoD NV4DSP.dll:

  • http://us.blizzard.com/support/article.xml?articleId=30798


Battle.net Service:

  • Firewalls and Hosting games:

  • http://forums.battle.net/thread.html?topicId=10863439009

  • Blizzard Downloader Troubleshooting:

  • http://forums.battle.net/thread.html?topicId=23280198117
    http://us.blizzard.com/support/article.xml?articleId=21275

  • Computer Security:

  • http://us.battle.net/security/

  • Error - Map Not Found:

  • This merely means that the author deleted the map from their account. Most often, this is because they released an updated version. Try checking for the map lower on the game list.


Battle.net Account:

  • Account FAQ:

  • http://us.blizzard.com/support/article.xml?articleId=26030

  • Connection Issues:

  • http://us.blizzard.com/support/article.xml?articleId=26433

  • Authenticator FAQ:

    • Physical: http://us.blizzard.com/support/article.xml?articleId=26108

    • iPhone: http://us.blizzard.com/support/article.xml?articleId=26109

    • Android: http://us.blizzard.com/support/article.xml?articleId=31126



Troubleshooting information:

  • Submitting a DXDiag/MSINFO:

  • http://us.blizzard.com/support/article.xml?articleId=22660

  • Grabbing Error logs from the Event Viewer:

  • http://support.microsoft.com/kb/308427

  • Submitting a Trace Route (tracert):

  • http://us.blizzard.com/support/article.xml?articleId=21140

  • Using Telnet:

  • http://us.blizzard.com/support/article.xml?articleId=21139

  • Using NSLOOKUP:

  • http://us.blizzard.com/support/article.xml?articleId=21141

  • Using Hardware Monitor (3rd-party Tool, created by cpuid):

  • http://www.cpuid.com/hwmonitor.php

  • Battle.net Diagnostic Tool (3rd-party Tool, created by Win32@Azeroth):

  • http://www.win32.lordaeron.org/BnetDiagTool.html
Sixen #935
Sixen
MVP
Edited by Martyt on 9/27/10 1:47 PM (PDT)
Workarounds:

  • Patch Mirror (By Maged):

  • <Coming>

  • Display FPS in-game:

  • CTRL+ALT+F

  • Users that have RAM issues:

  • Your machine sounds like it should be able to handle Ultra settings, however it might be possible you're using too much memory. We have a way to limit the amount of memory consumed by SC2's assets, and I'd be curious to see if lowering this value would result in better performance for you. To enable this workaround, please create or edit your variables.txt file located in My Documents/Starcraft II Beta directory, and add the line:

    texspace=512

    Setting this value too low will make things far worse as we will end up paging out assets artificially.



  • Users with 100% GPU Usage/Overheating:

  • I've made a fix for this issue that should make its way unto the next beta patch. In the mean time however, there is a workaround that might get you up and running.

    Quit the game first, then look under your My Documents/Starcraft II Beta folder, you should find a Variables.txt file there. You can open this file with your favorite text editor such as Notepad, and add the following line:

    frameratecapglue=30 (Menu's)
    frameratecap=60 (Everything else)

    This will cap your framerate to 60 in the game, which should give your videocard some breathing room. You can put any number, see if a lower number like 30 helps as well, though you will lose framerate.

    This is only a temporary workaround, an upcoming patch will have an automatic solution for everyone.

    Hope this helps!



  • Whitelists for Blizzard IP's:

  • http://www.iblocklist.com/list.php?list=blizzard

  • Transferring Campaign Data to Guest:


    • Go to %USERPROFILE%\Documents\StarCraft II\Accounts and copy the folder there with numbers as the name. Rename the copy to 0. Next, go into that folder and rename the next folder to 1-S2-0-1, 1-S2-0-2, or 1-S2-0-3.



Some notes...
Bnet Account # (in \Accounts\) is the number of your Battle.net Account in order of creation.
Char # (\1-S2-1-###) is the number of your SC2 Character in order of creation.
Char Code is a "randomly" generated number to tag onto your SC2 Character.
Sixen #935
Sixen
MVP
Edited by Sixen on 1/11/11 12:43 PM (PST)
Some Contact information:

Technical Support: support@blizzard.com
Billing: billing@blizzard.com
Phone (for Tech & Billing): 1-800-592-5499
Open Technical Support: ots-feedback@lordaeron.org
Webform: http://www.blizzard.com/support/webform.xml

Hours: 7 a.m. - 8 p.m. Pacific Time, seven days a week

And the new Open Tech Support channel on Battle.net.
Lettus #870
Lettus
People using ATI drivers who have lasers coming out of random units here is the fix

1. DL Driver Sweeper

2. DL latest Drivers with CCC(don't install yet)

3. Run the driversetup so you can uninstall existing drivers via the CCC install/uninstall.

4. Restart computer into safe mode

5. Run Drive Sweeper and delete all ATI driver remnants only

6. Boot into normal mode and install new drivers and CCC then restart again

7. Profit

Here's thread to show others who have had this problem and had it fixed via my method.
http://us.battle.net/sc2/en/forum/topic/218522146?page=1
http://us.battle.net/sc2/en/forum/topic/188779288
futroypalu #969
futroypalu
i am having problem with the voice chat on multi player


i have clicked the enable voice chat and i see the bar move on "self test"

but cant hear my allies nor they hear me?

help please
Lettus #870
Lettus
Voice chat is down right now
PhoeNiXBlaDe #745
PhoeNiXBlaDe
There is also a "prepaid time error" when users log into their accounts it seems to only happen to collector edition users
Sixen #935
Sixen
MVP
There is also a "prepaid time error" when users log into their accounts it seems to only happen to collector edition users

I've never received this error before.
shark #950
shark
wait wait wait Sixen you got this game on Thursday and you alrdy have 890 points.
Mooshypoo #943
Mooshypoo
when i try to open the game with my geforce 310m a message comes up saying there was an error starting sc2 but when i use my integrated card there is no problem :/

can someone help?
Ramses #925
Ramses
I could desperately use a patch mirror, official or not. I cannot resolve the issues with the downloader and it's a complete show stopper. Cannot play the game at all / do anything without a patch.
Zavas #287
Zavas
Edited by Zavas on 8/4/10 9:46 AM (PDT)
Sixen,
Hope blizz is somehow compensating you for your time making info available to THEIR gaming community that paid for THEIR game. Essentially you're doing what they pay their administrators to do, or not do in this instance. NJ man and again, thank you.
Sixen #935
Sixen
MVP
Sixen,
Hope blizz is somehow compensating you for your time making info available to THEIR gaming community that paid for THEIR game. Essentially you're doing what they pay their administrators to do, or not do in this instance. NJ man and again, thank you.

Hahaha, thanks man. I appreciate it.
Xandryll #220
Xandryll
On some maps and campaign missions the resources don't appear and when i send my units to go over to where the resources should be they disappear as well. Also on some parts those same maps my units will disappear in random spots throughout the map. Is there a fix for this? Oh and all my drivers are up to date.

System Specs:
Win 7 Professional 64 bit
Processor: Intel i7
RAM: 8 G
Video: ATI Mobility 5870x2
Sixen #935
Sixen
MVP
Xandryll: Not sure if I exactly understand you here, but you might want to try dropping your graphics settings.
Magez #881
Magez
Workarounds seem to fixed everything. Thanks Sixen lewl =]
Jocarra #804
Jocarra
Naming issues.

I'm certain it's been brought up already, but I haven't seen it in any official capacity. I'd installed the game a few days ago, but hadn't had a chance to play it. My wife then decided she'd like to test the game out, and logged in to my account, not bothering to read the naming information and just putting in what she assumed was a campaign character name, that, of course, being the one you see on this account here.

Predictably, this isn't the name I should be using. I see the reason in having no real way for the players to go about changing their names as they like, but after applying unsuccessfully for aid to Blizzard support, I'm taking their stock-response email's advice and urging that there ought to be some work-around. Seems remarkable that there is nothing to be done about this sort of issue, even in an official capacity.
Sixen #935
Sixen
MVP
Workarounds seem to fixed everything. Thanks Sixen lewl =]

Yup, =).

Naming issues.

...

Unfortunately, there's not much than can be done, =|.
Brau #536
Brau
Any idea of how to change language??
Sixen #935
Sixen
MVP
Any idea of how to change language??

You have to purchase the game in that language, unfortunately.

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