Battle.net

This thread is a collection of issues that have been reported by the forum community and any applicable solutions.

Index

• Graphics-related issues


• Login-related issues


• Gameplay-related issues


• Crash messages

Graphics-related issues

• Low FPS when selecting pylons - This is currently being looked at. http://us.battle.net/sc2/en/forum/topic/248107335?page=1


• Low FPS with Windows Vista/7 with the AN893b network card (Linksys LNE100TX/NC100 series and others) - Try removing this network card and use a more recent or onboard network card


• Low FPS with a SoundBlaster Audigy 2 sound card - This is something we're currently looking into. For now, try removing the Audigy sound card


• Low FPS and visual oddities during cutscenes with SLI setups - http://us.battle.net/sc2/en/forum/topic/248417238


• SCVs shooting laser beams - This seems to happen on some ATI video cards. Please see this post for a solution - http://us.battle.net/sc2/en/forum/topic/218522146?page=2#28


• Some users have noted overheating associated with running StarCraft II. While this is an issue that we're monitoring, we do not see any signs that show StarCraft II behaving abnormally. Video cards are bound by hard limits and the thermal protection mechanisms built into it. Please check the following article for more information:
  http://nvidia.custhelp.com/cgi-bin/nvidia.cfg/php/enduser/std_adp.php?p_faqid=2752

Login-related issues


StarCraft II's connection button is greyed out.

If you are having issues trying to login to a StarCraft II account that you have already created; (Only lit option is “Create Account” and other buttons are greyed out) Before calling Tech Support, Please check to make sure you are entering your Battle.net email address for your account name, not your StarCraft II account name.

This has already resolved several customer’s issues.

However, if you are still having issues after entering the Battle.net email address for the account name, please contact Tech Support for further assistance.

Gameplay-related issues

• Achievements and portraits appear black and/or have the circle load icons on them
• Missing maps - If you're missing maps from any of the Multiplayer or Versus A.I. options, please create a new thread with the following information:
  * Are you trying this on offline mode or online?
  * How big is your cache folder?
  Windows XP: C:\Documents and Settings\All Users\Application Data\Blizzard Entertainment\Battle.net\Cache
  Windows Vista and 7: C:\ProgramData\Blizzard Entertainment\Battle.net\Cache
  Keep in mind that some of these folders are hidden. You'll need to go to your Folder Options -> View tab and allow yourself to view them.
  
  * Did you ever have access to these maps? If you did, what was the last thing you were doing before you noticed that the maps were gone?
  
  To fix this, do a search in the Cache folder above for all *.s2mi files and delete them.
• Page file low and out of memory crashes may happen if the game is sandboxed or is limited by an internet security type program
• Out of memory crashes may happen if you turn off the Windows swap file. Don't turn it off.
• This error message may appear when starting the game: This game makes reference to mod or map dependencies which are no longer available.

Crash Messages

e_fileCorrupt

Your StarCraft II installation is corrupt. Would you like to run the Repair tool now?

Cause #1: Permissions
Fix: Create a new user account with administrative privileges and try the game from there.

Cause#2: Corrupt temp files
Fix: hit "Windows Key" + "R" and type %temp% in the run box then hit enter. Now delete everything in the temp folder that says Blizzard or StarCraft and test the game again.

Cause #3: Other corrupted files
Fix:
1) search for and delete all SCII files from the system, so we know we have cleared off the potentially corrupted files,
2) run a diskcheck (if you have not already)
3) connect wired if you are wireless and installing from the digital download. Wireless is more likely to cause file corruption so we want to eliminate it as a potential cause.
4) restart in selective startup and install the game

If the error persists after all of that, then it is likely caused by faulty RAM.

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Language pack required: You need an authorized language pack from Blizzard to use this language.

Cause#1: Your system time does not match the time of our system.
Fix: Synchronize your system clock

Cause#2: Permissions issue
Fix:
--Make sure that you are on the administrative account for the computer,
--If you are on Windows Vista or Windows 7 try right-clicking on the shortcut and running as administrator instead of double-clicking.
--Create a new administrative User Account
--Try disabling and then re-enabling the UAC, followed by a system restart
--Take ownership of the entire StarCraft II folder

How to take ownership in Vista/7

How to take ownership in XP

Cause: Antivirus blocking files from being written
Fix: temporarily disable your antivirus and test again

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The Battle.net Account does not include an associated copy of StarCraft 2. ...

Cause #1: Game was just purchased and is still pending.
Fix: Change the password or wait for it to clear. If it continues, contact the Billing department

Cause#2: Regional Mismatches

-Make sure that your StarCraft II software is from the same region as your StarCraft II license.
Fix:
-Reinstall from appropriate client if there is a license/software mismatch

Cause#3: Your system time does not match the time of our system.
Fix: Synchronize your system clock

Cause#4: Permissions issue
Fix:
--Make sure that you are on the administrative account for the computer,
--If you are on Windows Vista or Windows 7 try right-clicking on the shortcut and running as administrator instead of double-clicking.
--Create a new administrative User Account
--Try disabling and then re-enabling the UAC, followed by a system restart
--Take ownership of the entire StarCraft II folder

How to take ownership in Vista/7

How to take ownership in XP\

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The launch of this game makes reference to mod or map dependencies which are no longer available.

Cause #1: Full game trying to reference files from the beta due to beta files remaining on the system
Fix: Fully remove the SCII beta from the computer.

Cause #2: Corrupt cache files.
Fix: Delete all .s2mi files in C:\ProgramData\Blizzard Entertainment\Battle.net\Cache