StarCraft® II

Crash during quick match load screen

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The SC2 application is crashing on my Mac OSX since the new patch. This only happens occasionally during the load screen. I get the rainbow wheel and the game never loads. I must force quit the application.

Here are some details given to me by Lion's report:


Date/Time: 2011-10-03 17:58:46 -0700
OS Version: 10.7.1 (Build 11B26)
Architecture: x86_64
Report Version: 8

Command: StarCraft II
Path: /Applications/StarCraft II/*/SC2.app/Contents/MacOS/SC2
Version: 1.4.1 (19776) (19776)
Parent: launchd [173]

PID: 263
Event: hang
Duration: 5.13s
Steps: 52 (100ms sampling interval)

Pageins: 12
Pageouts: 0


Process: SC2 [263]
Path: /Applications/StarCraft II/*/SC2.app/Contents/MacOS/SC2
Architecture: i386
UID: 501

Thread 0x8b5
User stack:
52 start + 54 (in SC2) [0x1b9aea]
52 AssertAndCrash + 16539039 (in SC2) [0x1a72caf]
52 NSApplicationMain + 1054 (in AppKit) [0x9249cb54]
52 -[NSApplication run] + 904 (in AppKit) [0x922094cb]
52 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113 (in AppKit) [0x9220d159]
52 _DPSNextEvent + 678 (in AppKit) [0x9220d8ec]
52 BlockUntilNextEventMatchingListInMode + 88 (in HIToolbox) [0x94eb3c32]
52 ReceiveNextEventCommon + 381 (in HIToolbox) [0x94eb3dc3]
52 RunCurrentEventLoopInMode + 318 (in HIToolbox) [0x94eac487]
52 CFRunLoopRunInMode + 120 (in CoreFoundation) [0x96fe0098]
52 CFRunLoopRunSpecific + 332 (in CoreFoundation) [0x96fe01ec]
52 __CFRunLoopRun + 1888 (in CoreFoundation) [0x96fe0ce0]
52 __CFRunLoopDoTimer + 743 (in CoreFoundation) [0x97001be7]
52 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22 (in CoreFoundation) [0x97002256]
52 __NSFireTimer + 166 (in Foundation) [0x9660f373]
52 AssertAndCrash + 16533342 (in SC2) [0x1a7166e]
52 AssertAndCrash + 16491614 (in SC2) [0x1a6736e]
52 AssertAndCrash + 13102714 (in SC2) [0x172bd8a]
52 AssertAndCrash + 13113974 (in SC2) [0x172e986]
52 AssertAndCrash + 13180055 (in SC2) [0x173eba7]
52 AssertAndCrash + 9812685 (in SC2) [0x14089dd]
52 AssertAndCrash + 10301169 (in SC2) [0x147fe01]
52 AssertAndCrash + 15021093 (in SC2) [0x1900335]
52 AssertAndCrash + 15015805 (in SC2) [0x18fee8d]
52 AssertAndCrash + 15454928 (in SC2) [0x196a1e0]
52 AssertAndCrash + 15440820 (in SC2) [0x1966ac4]
52 AssertAndCrash + 15108737 (in SC2) [0x1915991]
52 AssertAndCrash + 15108390 (in SC2) [0x1915836]
52 AssertAndCrash + 15107083 (in SC2) [0x191531b]
52 AssertAndCrash + 18427993 (in SC2) [0x1c3ff69]
52 AssertAndCrash + 14395960 (in SC2) [0x1867948]
52 AssertAndCrash + 18427652 (in SC2) [0x1c3fe14]
52 AssertAndCrash + 18427993 (in SC2) [0x1c3ff69]
52 AssertAndCrash + 12036584 (in SC2) [0x16278f8]
52 AssertAndCrash + 12038447 (in SC2) [0x162803f]
52 AssertAndCrash + 12035659 (in SC2) [0x162755b]
52 AssertAndCrash + 12031515 (in SC2) [0x162652b]
52 AssertAndCrash + 12010849 (in SC2) [0x1621471]
52 AssertAndCrash + 21459436 (in SC2) [0x1f240fc]
52 AssertAndCrash + 21743688 (in SC2) [0x1f69758]
52 AssertAndCrash + 21742415 (in SC2) [0x1f6925f]
52 ??? (in SC2) [0x123f89]
52 ??? (in SC2) [0x60128]
52 ??? (in SC2) [0x6039d]
52 GetBattlenetAllocator + 836702 (in SC2) [0xaa60be]
52 AssertAndCrash + 142288 (in SC2) [0xacfae0]
52 AssertAndCrash + 141039 (in SC2) [0xacf5ff]
52 AssertAndCrash + 124605 (in SC2) [0xacb5cd]
52 AssertAndCrash + 120830 (in SC2) [0xaca70e]
Kernel stack:
52 hndl_alltraps + 225 (in mach_kernel) [0xffffff80002d7961]
52 user_trap + 711 (in mach_kernel) [0xffffff80002c1f87]
52 exception_triage + 149 (in mach_kernel) [0xffffff8000220d85]
52 exception_deliver + 843 (in mach_kernel) [0xffffff8000220bdb]
52 exception_raise + 183 (in mach_kernel) [0xffffff8000249a27]
52 mach_msg_rpc_from_kernel_body + 277 (in mach_kernel) [0xffffff8000223935]
52 ipc_mqueue_receive + 70 (in mach_kernel) [0xffffff8000215806]
52 thread_block_reason + 299 (in mach_kernel) [0xffffff800022f36b]
52 thread_continue + 1661 (in mach_kernel) [0xffffff800022f0ed]
52 machine_switch_context + 361 (in mach_kernel) [0xffffff80002c0939]

Thread 0x8b7 DispatchQueue 1701273966
User stack:
52 _dispatch_mgr_thread + 53 (in libdispatch.dylib) [0x9163171b]
52 kevent + 10 (in libsystem_kernel.dylib) [0x9b67190a]
Kernel stack:
52 kqueue_scan + 416 (in mach_kernel) [0xffffff8000537c70]

Thread 0x8ba
User stack:
52 thread_start + 34 (in libsystem_c.dylib) [0x9996b6de]
52 _pthread_start + 335 (in libsystem_c.dylib) [0x99967ed9]
52 AssertAndCrash + 132298 (in SC2) [0xacd3da]
52 mach_msg_server + 543 (in libsystem_kernel.dylib) [0x9b66e799]
52 AssertAndCrash + 131778 (in SC2) [0xacd1d2]
52 AssertAndCrash + 132109 (in SC2) [0xacd31d]
52 AssertAndCrash + 135602 (in SC2) [0xace0c2]
52 ??? (in SC2) [0x54e72]
52 ??? (in SC2) [0x427f6]
52 ??? (in SC2) [0x5d19e]
52 ??? (in SC2) [0x50448]
52 ??? (in SC2) [0x4e696]
52 ??? (in SC2) [0x123f69]
52 ??? (in SC2) [0x60128]
52 ??? (in SC2) [0x6039d]
52 GetBattlenetAllocator + 836702 (in SC2) [0xaa60be]
52 AssertAndCrash + 142288 (in SC2) [0xacfae0]
52 AssertAndCrash + 141039 (in SC2) [0xacf5ff]
18 AssertAndCrash + 124563 (in SC2) [0xacb5a3]
15 swtch_pri + 10 (in libsystem_kernel.dylib) [0x9b66ecfa]
1 sched_yield + 23 (in libsystem_c.dylib) [0x9996878e]
1 _sysenter_trap + 1 (in libsystem_kernel.dylib) [0x9b67249b]
1 sched_yield + 13 (in libsystem_c.dylib) [0x99968784]
11 DYLD-STUB$$pthread_self + 0 (in SC2) [0x20d15b0]
6 AssertAndCrash + 124579 (in SC2) [0xacb5b3]
6 pthread_self + 0 (in libsystem_c.dylib) [0x999bedac]
3 AssertAndCrash + 124549 (in SC2) [0xacb595]
2 pthread_self + 6 (in libsystem_c.dylib) [0x999bedb2]
2 AssertAndCrash + 124576 (in SC2) [0xacb5b0]
1 AssertAndCrash + 124528 (in SC2) [0xacb580]
1 DYLD-STUB$$sched_yield + 0 (in SC2) [0x20d162e]
1 AssertAndCrash + 124565 (in SC2) [0xacb5a5]
1 AssertAndCrash + 124558 (in SC2) [0xacb59e]
Kernel stack:
44 hndl_allintrs + 290 (in mach_kernel) [0xffffff80002d7bf2]
44 interrupt + 192 (in mach_kernel) [0xffffff80002c27b0]
44 lapic_interrupt + 121 (in mach_kernel) [0xffffff80002c7879]
44 cpu_signal_handler + 172 (in mach_kernel) [0xffffff80002c972c]
44 sync_iss_to_iks + 118 (in mach_kernel) [0xffffff80002c1be6]
5 hndl_mach_scall + 213 (in mach_kernel) [0xffffff80002d8035]
3 hndl_mach_scall + 222 (in mach_kernel) [0xffffff80002d803e]
1 thread_set_child + 896 (in mach_kernel) [0xffffff80002ae5b0]
1 swtch_pri + 183 (in mach_kernel) [0xffffff8000235b37]
1 kernel_preempt_check + 19 (in mach_kernel) [0xffffff80002bc303]
1 thread_set_child + 503 (in mach_kernel) [0xffffff80002ae427]
1 thread_set_child + 830 (in mach_kernel) [0xffffff80002ae56e]
1 get_bsdthread_info + 12 (in mach_kernel) [0xffffff80002452fc]

Thread 0x8bc
User stack:
52 thread_start + 34 (in libsystem_c.dylib) [0x9996b6de]
52 _pthread_start + 335 (in libsystem_c.dylib) [0x99967ed9]
52 GetBattlenetAllocator + 481822 (in SC2) [0xa4f67e]
52 AssertAndCrash + 293544 (in SC2) [0xaf49b8]
52 __sem_wait + 10 (in libsystem_kernel.dylib) [0x9b671ef2]
Kernel stack:
52 hndl_unix_scall + 281 (in mach_kernel) [0xffffff80002d7f59]
52 unix_syscall + 472 (in mach_kernel) [0xffffff80005ca258]
52 sem_wait_nocancel + 198 (in mach_kernel) [0xffffff8000591a76]
52 semaphore_signal_internal + 944 (in mach_kernel) [0xffffff8000234a50]
52 thread_block_reason + 299 (in mach_kernel) [0xffffff800022f36b]
52 thread_continue + 1661 (in mach_kernel) [0xffffff800022f0ed]
52 machine_switch_context + 361 (in mach_kernel) [0xffffff80002c0939]

Thread 0x8bd
User stack:
52 thread_start + 34 (in libsystem_c.dylib) [0x9996b6de]
52 _pthread_start + 335 (in libsystem_c.dylib) [0x99967ed9]
52 GetBattlenetAllocator + 481822 (in SC2) [0xa4f67e]
52 AssertAndCrash + 293464 (in SC2) [0xaf4968]
52 __sem_wait + 10 (in libsystem_kernel.dylib) [0x9b671ef2]
Kernel stack:
52 hndl_unix_scall + 281 (in mach_kernel) [0xffffff80002d7f59]
52 unix_syscall + 472 (in mach_kernel) [0xffffff80005ca258]
52 sem_wait_nocancel + 198 (in mach_kernel) [0xffffff8000591a76]
52 semaphore_signal_internal + 944 (in mach_kernel) [0xffffff8000234a50]
52 thread_block_reason + 299 (in mach_kernel) [0xffffff800022f36b]
52 thread_continue + 1661 (in mach_kernel) [0xffffff800022f0ed]
52 machine_switch_context + 361 (in mach_kernel) [0xffffff80002c0939]

Thread 0x8be
User stack:
52 thread_start + 34 (in libsystem_c.dylib) [0x9996b6de]
52 _pthread_start + 335 (in libsystem_c.dylib) [0x99967ed9]
52 GetBattlenetAllocator + 481822 (in SC2) [0xa4f67e]
52 AssertAndCrash + 293464 (in SC2) [0xaf4968]
52 __sem_wait + 10 (in libsystem_kernel.dylib) [0x9b671ef2]
Kernel stack:
52 hndl_unix_scall + 281 (in mach_kernel) [0xffffff80002d7f59]
52 unix_syscall + 472 (in mach_kernel) [0xffffff80005ca258]
52 sem_wait_nocancel + 198 (in mach_kernel) [0xffffff8000591a76]
52 semaphore_signal_internal + 944 (in mach_kernel) [0xffffff8000234a50]
52 thread_block_reason + 299 (in mach_kernel) [0xffffff800022f36b]
52 thread_continue + 1661 (in mach_kernel) [0xffffff800022f0ed]
52 machine_switch_context + 361 (in mach_kernel) [0xffffff80002c0939]

Thread 0x8c4
User stack:
52 thread_start + 34 (in libsystem_c.dylib) [0x9996b6de]
52 _pthread_start + 335 (in libsystem_c.dylib) [0x99967ed9]
52 GetBattlenetAllocator + 481822 (in SC2) [0xa4f67e]
52 AssertAndCrash + 18400465 (in SC2) [0x1c393e1]
52 __sem_wait + 10 (in libsystem_kernel.dylib) [0x9b671ef2]
Kernel stack:
52 hndl_unix_scall + 281 (in mach_kernel) [0xffffff80002d7f59]
52 unix_syscall + 472 (in mach_kernel) [0xffffff80005ca258]
52 sem_wait_nocancel + 198 (in mach_kernel) [0xffffff8000591a76]
52 semaphore_signal_internal + 944 (in mach_kernel) [0xffffff8000234a50]
52 thread_block_reason + 299 (in mach_kernel) [0xffffff800022f36b]
52 thread_continue + 1661 (in mach_kernel) [0xffffff800022f0ed]
52 machine_switch_context + 361 (in mach_kernel) [0xffffff80002c0939]

Thread 0x8c5
User stack:
52 thread_start + 34 (in libsystem_c.dylib) [0x9996b6de]
52 _pthread_start + 335 (in libsystem_c.dylib) [0x99967ed9]
52 GetBattlenetAllocator + 481822 (in SC2) [0xa4f67e]
52 AssertAndCrash + 18400465 (in SC2) [0x1c393e1]
52 __sem_wait + 10 (in libsystem_kernel.dylib) [0x9b671ef2]
Kernel stack:
52 hndl_unix_scall + 281 (in mach_kernel) [0xffffff80002d7f59]
52 unix_syscall + 472 (in mach_kernel) [0xffffff80005ca258]
52 sem_wait_nocancel + 198 (in mach_kernel) [0xffffff8000591a76]
52 semaphore_signal_internal + 944 (in mach_kernel) [0xffffff8000234a50]
52 thread_block_reason + 299 (in mach_kernel) [0xffffff800022f36b]
52 thread_continue + 1661 (in mach_kernel) [0xffffff800022f0ed]
52 machine_switch_context + 361 (in mach_kernel) [0xffffff80002c0939]

Thread 0x8c6
User stack:
52 thread_start + 34 (in libsystem_c.dylib) [0x9996b6de]
52 _pthread_start + 335 (in libsystem_c.dylib) [0x99967ed9]
52 GetBattlenetAllocator + 481822 (in SC2) [0xa4f67e]
52 AssertAndCrash + 18399814 (in SC2) [0x1c39156]
52 __sem_wait + 10 (in libsystem_kernel.dylib) [0x9b671ef2]
Kernel stack:
52 hndl_unix_scall + 281 (in mach_kernel) [0xffffff80002d7f59]
52 unix_syscall + 472 (in mach_kernel) [0xffffff80005ca258]
52 sem_wait_nocancel + 198 (in mach_kernel) [0xffffff8000591a76]
52 semaphore_signal_internal + 944 (in mach_kernel) [0xffffff8000234a50]
52 thread_block_reason + 299 (in mach_kernel) [0xffffff800022f36b]
52 thread_continue + 1661 (in mach_kernel) [0xffffff800022f0ed]
52 machine_switch_context + 361 (in mach_kernel) [0xffffff80002c0939]

Thread 0x8c7
User stack:
52 thread_start + 34 (in libsystem_c.dylib) [0x9996b6de]
52 _pthread_start + 335 (in libsystem_c.dylib) [0x99967ed9]
52 AssertAndCrash + 21455266 (in SC2) [0x1f230b2]
52 pthread_cond_wait$UNIX2003 + 71 (in libsystem_c.dylib) [0x9991c42c]
52 __psynch_cvwait + 10 (in libsystem_kernel.dylib) [0x9b67083e]
Kernel stack:
52 hndl_unix_scall + 281 (in mach_kernel) [0xffffff80002d7f59]
52 unix_syscall + 472 (in mach_kernel) [0xffffff80005ca258]
52 psynch_cvwait + 1913 (in mach_kernel) [0xffffff800059ef29]
52 ksyn_block_thread_locked + 67 (in mach_kernel) [0xffffff800059a5b3]
52 thread_block_reason + 299 (in mach_kernel) [0xffffff800022f36b]
52 thread_continue + 1661 (in mach_kernel) [0xffffff800022f0ed]
52 machine_switch_context + 361 (in mach_kernel) [0xffffff80002c0939]

Thread 0x8ce
User stack:
52 pthread_cond_wait + 48 (in libsystem_c.dylib) [0x9991382a]
52 __psynch_cvwait + 10 (in libsystem_kernel.dylib) [0x9b67083e]
Kernel stack:
52 hndl_unix_scall + 281 (in mach_kernel) [0xffffff80002d7f59]
52 unix_syscall + 472 (in mach_kernel) [0xffffff80005ca258]
52 psynch_cvwait + 1913 (in mach_kernel) [0xffffff800059ef29]
52 ksyn_block_thread_locked + 67 (in mach_kernel) [0xffffff800059a5b3]
52 thread_block_reason + 299 (in mach_kernel) [0xffffff800022f36b]
52 thread_continue + 1661 (in mach_kernel) [0xffffff800022f0ed]
52 machine_switch_context + 361 (in mach_kernel) [0xffffff80002c0939]

Thread 0x8cf
User stack:
52 pthread_cond_wait + 48 (in libsystem_c.dylib) [0x9991382a]
52 __psynch_cvwait + 10 (in libsystem_kernel.dylib) [0x9b67083e]
Kernel stack:
52 hndl_unix_scall + 281 (in mach_kernel) [0xffffff80002d7f59]
52 unix_syscall + 472 (in mach_kernel) [0xffffff80005ca258]
52 psynch_cvwait + 1913 (in mach_kernel) [0xffffff800059ef29]
52 ksyn_block_thread_locked + 67 (in mach_kernel) [0xffffff800059a5b3]
52 thread_block_reason + 299 (in mach_kernel) [0xffffff800022f36b]
52 thread_continue + 1661 (in mach_kernel) [0xffffff800022f0ed]
52 machine_switch_context + 361 (in mach_kernel) [0xffffff80002c0939]

Thread 0x8d0
User stack:
52 pthread_cond_wait + 48 (in libsystem_c.dylib) [0x9991382a]
52 __psynch_cvwait + 10 (in libsystem_kernel.dylib) [0x9b67083e]
Kernel stack:
52 hndl_unix_scall + 281 (in mach_kernel) [0xffffff80002d7f59]
52 unix_syscall + 472 (in mach_kernel) [0xffffff80005ca258]
52 psynch_cvwait + 1913 (in mach_kernel) [0xffffff800059ef29]
52 ksyn_block_thread_locked + 67 (in mach_kernel) [0xffffff800059a5b3]
52 thread_block_reason + 299 (in mach_kernel) [0xffffff800022f36b]
52 thread_continue + 1661 (in mach_kernel) [0xffffff800022f0ed]
52 machine_switch_context + 361 (in mach_kernel) [0xffffff80002c0939]

Thread 0x8dd
User stack:
52 thread_start + 34 (in libsystem_c.dylib) [0x9996b6de]
52 _pthread_start + 335 (in libsystem_c.dylib) [0x99967ed9]
52 ordinal00010 + 859894 (in Battle.net.bundle) [0x188047b6]
52 mach_msg_trap + 10 (in libsystem_kernel.dylib) [0x9b66ec22]
Kernel stack:
52 ipc_mqueue_receive_continue + 0 (in mach_kernel) [0xffffff80002158b0]

Thread 0x8de
User stack:
52 thread_start + 34 (in libsystem_c.dylib) [0x9996b6de]
52 _pthread_start + 335 (in libsystem_c.dylib) [0x99967ed9]
52 ordinal00010 + 2560241 (in Battle.net.bundle) [0x189a39b1]
52 ordinal00010 + 2504501 (in Battle.net.bundle) [0x18995ff5]
52 ordinal00010 + 2535291 (in Battle.net.bundle) [0x1899d83b]
52 semaphore_timedwait_trap + 10 (in libsystem_kernel.dylib) [0x9b66ec76]
Kernel stack:
52 semaphore_wait_continue + 0 (in mach_kernel) [0xffffff8000234590]

Thread 0x8df
User stack:
52 thread_start + 34 (in libsystem_c.dylib) [0x9996b6de]
52 _pthread_start + 335 (in libsystem_c.dylib) [0x99967ed9]
52 ordinal00010 + 2560241 (in Battle.net.bundle) [0x189a39b1]
52 ordinal00010 + 2504501 (in Battle.net.bundle) [0x18995ff5]
52 ordinal00010 + 2535291 (in Battle.net.bundle) [0x1899d83b]
52 semaphore_timedwait_trap + 10 (in libsystem_kernel.dylib) [0x9b66ec76]
Kernel stack:
52 semaphore_wait_continue + 0 (in mach_kernel) [0xffffff8000234590]

Thread 0x8e0
User stack:
52 thread_start + 34 (in libsystem_c.dylib) [0x9996b6de]
52 _pthread_start + 335 (in libsystem_c.dylib) [0x99967ed9]
52 ordinal00010 + 2560241 (in Battle.net.bundle) [0x189a39b1]
52 ordinal00010 + 2504501 (in Battle.net.bundle) [0x18995ff5]
52 ordinal00010 + 2535291 (in Battle.net.bundle) [0x1899d83b]
52 semaphore_timedwait_trap + 10 (in libsystem_kernel.dylib) [0x9b66ec76]
Kernel stack:
52 semaphore_wait_continue + 0 (in mach_kernel) [0xffffff8000234590]

Thread 0x8e1
User stack:
52 thread_start + 34 (in libsystem_c.dylib) [0x9996b6de]
52 _pthread_start + 335 (in libsystem_c.dylib) [0x99967ed9]
52 ordinal00010 + 2560241 (in Battle.net.bundle) [0x189a39b1]
52 ordinal00010 + 2504501 (in Battle.net.bundle) [0x18995ff5]
52 ordinal00010 + 2535291 (in Battle.net.bundle) [0x1899d83b]
52 semaphore_timedwait_trap + 10 (in libsystem_kernel.dylib) [0x9b66ec76]


Binary Images:
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0xffffff7f81d3c000 - 0xffffff7f81dd0fef com.apple.driver.AppleHDA 2.1.1 (2.1.1f12) <70E4000B-7569-367D-9336-724481CE5085> /System/Library/Extensions/AppleHDA.kext/Contents/MacOS/AppleHDA
0xffffff7f81e5f000 - 0xffffff7f81e62ff9 com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 37 (1.0.0d1) <41675764-F7BA-30ED-B887-BC2FFF52382B> /System/Library/Extensions/AppleFSCompressionTypeDataless.kext/Contents/MacOS/AppleFSCompressionTypeDataless
0xffffff7f81f1d000 - 0xffffff7f81f23fff com.apple.nke.applicationfirewall 3.0.30 (3.0.30) <D1730E4E-AF5C-3FBA-87D8-8BBBDD5422E4> /System/Library/Extensions/ALF.kext/Contents/MacOS/ALF
0xffffff7f81f32000 - 0xffffff7f81f4fffa com.parallels.kext.prl_hypervisor 6.0 12094.676494 (6.0 12094.676494) /Library/Parallels/Parallels Service.app/Contents/Kexts/10.6/prl_hypervisor.kext/Contents/MacOS/prl_hypervisor
0xffffff8000200000 - 0xffffff800072da19 mach_kernel ??? (???) <D52AAB80-B2BC-3C6E-BBEA-78BD28064998> /mach_kernel

Kextstat:
Index Refs Address Size Wired Name (Version) <Linked Against>
1 88 0xffffff7f80742000 0x683c 0x683c com.apple.kpi.bsd (11.1.0)
2 6 0xffffff7f8072e000 0x3d0 0x3d0 com.apple.kpi.dsep (11.1.0)
3 116 0xffffff7f8074c000 0x1b9d8 0x1b9d8 com.apple.kpi.iokit (11.1.0)
4 121 0xffffff7f80738000 0x9b54 0x9b54 com.apple.kpi.libkern (11.1.0)
5 106 0xffffff7f8072f000 0x88c 0x88c com.apple.kpi.mach (11.1.0)
6 33 0xffffff7f80730000 0x4938 0x4938 com.apple.kpi.private (11.1.0)
7 57 0xffffff7f80735000 0x22a0 0x22a0 com.apple.kpi.unsupported (11.1.0)
8 25 0xffffff7f80b9d000 0x7000 0x7000 com.apple.iokit.IOACPIFamily (1.4) <7 6 4 3>
9 35 0xffffff7f80822000 0x1e000 0x1e000 com.apple.iokit.IOPCIFamily (2.6.7) <7 6 5 4 3>
10 2 0xffffff7f81eb6000 0x58000 0x58000 com.apple.driver.AppleACPIPlatform (1.4) <9 8 7 6 5 4 3 1>
11 1 0xffffff7f809a5000 0xc000 0xc000 com.apple.driver.AppleKeyStore (28.18) <7 6 5 4 3 1>
12 11 0xffffff7f80768000 0x25000 0x25000 com.apple.iokit.IOStorageFamily (1.7) <7 6 5 4 3 1>
13 0 0xffffff7f80c5f000 0x19000 0x19000 com.apple.driver.DiskImages (330.1) <12 7 6 5 4 3 1>
14 0 0xffffff7f81bf9000 0x2a000 0x2a000 com.apple.driver.AppleIntelCPUPowerManagement (166.0.0) <7 6 5 4 3 1>
15 0 0xffffff7f80749000 0x3000 0x3000 com.apple.security.TMSafetyNet (7) <7 6 5 4 2 1>
16 2 0xffffff7f807cc000 0x4000 0x4000 com.apple.kext.AppleMatch (1.0.0d1) <4 1>
17 1 0xffffff7f807d0000 0x11000 0x11000 com.apple.security.sandbox (165) <16 7 6 5 4 3 2 1>
18 0 0xffffff7f807e1000 0x5000 0x5000 com.apple.security.quarantine (1) <17 16 7 6 5 4 2 1>
19 0 0xffffff7f81f1d000 0x8000 0x8000 com.apple.nke.applicationfirewall (3.0.30) <7 6 5 4 3 1>
20 0 0xffffff7f81bf5000 0x3000 0x3000 com.apple.driver.AppleIntelCPUPowerManagementClient (166.0.0) <7 6 5 4 3 1>
21 0 0xffffff7f81e93000 0x3000 0x3000 com.apple.driver.AppleAPIC (1.5) <4 3>
22 2 0xffffff7f80b42000 0x4000 0x4000 com.apple.iokit.IOSMBusFamily (1.1) <5 4 3>
23 0 0xffffff7f81f0e000 0x7000 0x7000 com.apple.driver.AppleACPIEC (1.4) <22 10 8 5 4 3>
24 0 0xffffff7f819f3000 0x4000 0x4000 com.apple.driver.AppleSMBIOS (1.7) <7 4 3>
25 0 0xffffff7f81c2b000 0x3000 0x3000 com.apple.driver.AppleHPET (1.6) <8 7 5 4 3>
26 0 0xffffff7f81a17000 0x7000 0x7000 com.apple.driver.AppleRTC (1.4) <8 5 4 3 1>
27 7 0xffffff7f809b1000 0x6b000 0x6b000 com.apple.iokit.IOHIDFamily (1.7.0) <11 7 6 5 4 3 2 1>
28 0 0xffffff7f81f17000 0x4000 0x4000 com.apple.driver.AppleACPIButtons (1.4) <27 10 8 7 6 5 4 3 1>
29 1 0xffffff7f81e69000 0x4000 0x4000 com.apple.driver.AppleEFIRuntime (1.5.0) <7 6 5 4 3>
30 0 0xffffff7f81e6d000 0x7000 0x7000 com.apple.driver.AppleEFINVRAM (1.5.0) <29 7 5 4 3>
31 13 0xffffff7f80942000 0x4f000 0x4f000 com.apple.iokit.IOUSBFamily (4.5.0) <9 7 5 4 3 1>
33 0 0xffffff7f80a73000 0x17000 0x17000 com.apple.driver.AppleUSBEHCI (4.5.0) <31 9 7 5 4 3 1>
34 3 0xffffff7f80dfd000 0xa000 0xa000 com.apple.iokit.IOAHCIFamily (2.0.7) <5 4 3 1>
35 0 0xffffff7f81e97000 0x18000 0x18000 com.apple.driver.AppleAHCIPort (2.2.0) <34 9 5 4 3 1>
36 0 0xffffff7f809a2000 0x3000 0x3000 com.apple.iokit.IOUSBUserClient (4.4.5) <31 7 5 4 3 1>
37 0 0xffffff7f80a5e000 0x11000 0x11000 com.apple.driver.AppleUSBHub (4.5.0) <31 5 4 3 1>
38 2 0xffffff7f80866000 0x75000 0x75000 com.apple.iokit.IOFireWireFamily (4.4.5) <5 4 3 1>
39 0 0xffffff7f80cab000 0x28000 0x28000 com.apple.driver.AppleFWOHCI (4.8.9) <38 9 7 6 5 4 3 1>
40 8 0xffffff7f80910000 0x29000 0x29000 com.apple.iokit.IONetworkingFamily (2.0) <7 6 5 4 3 1>
41 2 0xffffff7f80bd9000 0x5000 0x5000 com.apple.iokit.IOEthernetAVBController (1.0.0d5) <40 5 4 3 1>
42 0 0xffffff7f80bde000 0x36000 0x36000 com.apple.iokit.AppleBCM5701Ethernet (3.0.8b2) <41 40 9 8 5 4 3 1>
43 7 0xffffff7f80a93000 0x9d000 0x9d000 com.apple.iokit.IOThunderboltFamily (1.6.3) <5 4 3 1>
44 0 0xffffff7f81958000 0x12000 0x12000 com.apple.driver.AppleThunderboltNHI (1.2.8) <43 9 8 5 4 3 1>
45 0 0xffffff7f80e13000 0x15000 0x15000 com.apple.iokit.IOAHCIBlockStorage (2.0.1) <34 12 5 4 3 1>
46 6 0xffffff7f807e7000 0x2b000 0x2b000 com.apple.iokit.IOSCSIArchitectureModelFamily (3.0.1) <5 4 3 1>
47 0 0xffffff7f80e07000 0xc000 0xc000 com.apple.iokit.IOAHCISerialATAPI (2.0.0) <46 34 5 4 3 1>
48 0 0xffffff7f818de000 0x4000 0x4000 com.apple.driver.XsanFilter (403) <12 5 4 3 1>
49 0 0xffffff7f80b58000 0x7000 0x7000 com.apple.iokit.SCSITaskUserClient (3.0.1) <46 12 5 4 3 1>
50 3 0xffffff7f80b61000 0xd000 0xd000 com.apple.iokit.IOCDStorageFamily (1.7) <12 5 4 3 1>
51 2 0xffffff7f80b6e000 0xb000 0xb000 com.apple.iokit.IODVDStorageFamily (1.6) <50 12 5 4 3 1>
52 1 0xffffff7f80b79000 0xa000 0xa000 com.apple.iokit.IOBDStorageFamily (1.6) <51 50 12 5 4 3 1>
53 0 0xffffff7f80b83000 0x1a000 0x1a000 com.apple.iokit.IOSCSIMultimediaCommandsDevice (3.0.1) <52 51 50 46 12 5 4 3 1>
54 0 0xffffff7f81153000 0x9000 0x9000 com.apple.BootCache (32) <7 6 5 4 3 1>
55 0 0xffffff7f81e58000 0x5000 0x5000 com.apple.AppleFSCompression.AppleFSCompressionTypeZlib (1.0.0d1) <6 4 3 2 1>
56 0 0xffffff7f81e5f000 0x5000 0x5000 com.apple.AppleFSCompression.AppleFSCompressionTypeDataless (1.0.0d1) <7 6 4 3 2 1>
57 1 0xffffff7f80a24000 0x6000 0x6000 com.apple.driver.AppleUSBComposite (3.9.0) <31 4 3 1>
58 0 0xffffff7f80a58000 0x6000 0x6000 com.apple.driver.AppleUSBMergeNub (4.4.5) <57 31 4 3 1>
59 1 0xffffff7f80991000 0x11000 0x11000 com.apple.iokit.IOUSBMassStorageClass (3.0.0) <46 31 12 5 4 3 1>
60 1 0xffffff7f8084d000 0x15000 0x15000 com.apple.iokit.IOSCSIBlockCommandsDevice (3.0.1) <46 12 5 4 3 1>
61 0 0xffffff7f819c9000 0x4000 0x4000 com.apple.driver.AppleUSBCardReader (3.0.0) <60 59 46 31 12 5 4 3 1>
62 3 0xffffff7f80a1c000 0x8000 0x8000 com.apple.iokit.IOUSBHIDDriver (4.4.5) <31 27 5 4 3 1>
63 0 0xffffff7f81ab5000 0x4000 0x4000 com.apple.driver.AppleIRController (309) <62 31 27 5 4 3>
64 2 0xffffff7f80cff000 0x73000 0x73000 com.apple.iokit.IOBluetoothFamily (2.5f17) <7 5 4 3 1>
65 1 0xffffff7f80d91000 0xe000 0xe000 com.apple.driver.AppleUSBBluetoothHCIController (2.5f17) <64 31 7 5 4 3>
66 0 0xffffff7f80da7000 0x9000 0x9000 com.apple.driver.BroadcomUSBBluetoothHCIController (2.5f17) <65 64 31 5 4 3>
67 0 0xffffff7f8194c000 0x4000 0x4000 com.apple.driver.AppleThunderboltPCIDownAdapter (1.1.8) <43 9 4 3>
68 4 0xffffff7f8196a000 0x7000 0x7000 com.apple.driver.AppleThunderboltDPAdapterFamily (1.5.0) <43 9 8 5 4 3>
69 2 0xffffff7f81971000 0x4000 0x4000 com.apple.driver.AppleThunderboltDPInAdapter (1.5.0) <68 43 9 8 5 4 3>
70 1 0xffffff7f81975000 0xa000 0xa000 com.apple.driver.AppleThunderboltDPOutAdapter (1.5.0) <69 68 43 9 8 5 4 3>
71 1 0xffffff7f81c3b000 0x3000 0x3000 com.apple.driver.AppleHIDKeyboard (152.3) <27 4 3>
72 0 0xffffff7f81c3e000 0x3000 0x3000 com.apple.driver.AppleUSBHIDKeyboard (152.3) <71 62 27 4 3>
74 18 0xffffff7f80c15000 0x38000 0x38000 com.apple.iokit.IOGraphicsFamily (2.3) <9 7 5 4 3>
75 0 0xffffff7f81abb000 0x2c000 0x2c000 com.apple.driver.AppleIntelSNBGraphicsFB (7.0.8) <74 9 8 7 6 5 4 3 1>
76 8 0xffffff7f80c4d000 0x12000 0x12000 com.apple.iokit.IONDRVSupport (2.3) <74 9 7 5 4 3>
77 0 0xffffff7f81af5000 0xe1000 0xe1000 com.apple.driver.AppleIntelHDGraphics (7.0.8) <76 74 9 7 5 4 3 1>
78 2 0xffffff7f813c3000 0x186000 0x186000 com.apple.kext.ATISupport (7.0.8) <74 9 8 7 5 4 3 1>
79 0 0xffffff7f8189a000 0x44000 0x44000 com.apple.kext.ATI6000Controller (7.0.8) <78 74 9 8 5 4 3 1>
80 1 0xffffff7f8197f000 0x7000 0x7000 com.apple.driver.AppleThunderboltEDMSource (1.1.3) <69 68 43 5 4 3 1>
81 0 0xffffff7f81986000 0xa000 0xa000 com.apple.driver.AppleThunderboltEDMSink (1.1.3) <80 70 68 43 9 8 5 4 3 1>
82 0 0xffffff7f81549000 0x297000 0x297000 com.apple.ATIRadeonX3000 (7.0.8) <76 74 9 7 6 5 4 3 1>
83 1 0xffffff7f81e2e000 0x3000 0x3000 com.apple.driver.AppleBacklightExpert (1.0.3) <76 74 9 5 4 3>
84 0 0xffffff7f81e83000 0x5000 0x5000 com.apple.driver.AppleBacklight (170.1.9) <83 76 74 9 5 4 3>
85 0 0xffffff7f81aae000 0x3000 0x3000 com.apple.driver.AppleLPC (1.5.1) <9 5 4 3>
86 0 0xffffff7f819e2000 0x3000 0x3000 com.apple.driver.AppleSMBusPCI (1.0.10d0) <9 5 4 3>
87 1 0xffffff7f81e1c000 0x3000 0x3000 com.apple.driver.AppleGraphicsControl (3.0.16) <76 74 9 8 7 5 4 3 1>
89 1 0xffffff7f80ba4000 0x13000 0x13000 com.apple.driver.IOPlatformPluginFamily (4.7.0b2) <8 7 6 5 4 3>
90 3 0xffffff7f80bb7000 0xc000 0xc000 com.apple.driver.AppleSMC (3.1.1d2) <8 7 5 4 3>
91 0 0xffffff7f80bc3000 0x11000 0x11000 com.apple.driver.ACPI_SMC_PlatformPlugin (4.7.0b2) <90 89 9 8 7 6 5 4 3>
92 1 0xffffff7f80e30000 0x38000 0x38000 com.apple.iokit.IO80211Family (400.40) <40 7 5 4 3 1>
93 0 0xffffff7f80e68000 0x140000 0x140000 com.apple.driver.AirPort.Atheros40 (500.55.5) <92 40 9 7 5 4 3 1>
94 1 0xffffff7f819e5000 0xe000 0xe000 com.apple.driver.AppleSMBusController (1.0.10d0) <22 9 8 5 4 3>
95 2 0xffffff7f81c44000 0xc000 0xc000 com.apple.iokit.IOHDAFamily (2.1.1f12) <5 4 3 1>
96 1 0xffffff7f81c7e000 0x1a000 0x1a000 com.apple.driver.AppleHDAController (2.1.1f12) <95 74 9 6 5 4 3 1>
97 0 0xffffff7f819db000 0x5000 0x5000 com.apple.driver.AppleSMCLMU (2.0.1d2) <90 74 5 4 3>
98 0 0xffffff7f80c9e000 0xd000 0xd000 com.apple.iokit.IOFireWireIP (2.2.4) <40 38 5 4 3 1>
99 0 0xffffff7f81883000 0x12000 0x12000 com.apple.kext.ATIFramebuffer (7.0.8) <78 74 9 8 7 5 4 3 1>
100 0 0xffffff7f81e1f000 0xf000 0xf000 com.apple.driver.ApplePolicyControl (3.0.16) <87 76 74 9 8 7 5 4 3 1>
101 0 0xffffff7f81c50000 0x21000 0x21000 com.apple.driver.AppleMikeyDriver (2.1.1f12) <94 8 5 4 3 1>
102 2 0xffffff7f8116d000 0x6000 0x6000 com.apple.kext.OSvKernDSPLib (1.3) <5 4>
103 4 0xffffff7f81173000 0x2a000 0x2a000 com.apple.iokit.IOAudioFamily (1.8.3fc11) <102 5 4 3 1>
104 0 0xffffff7f8119d000 0x4000 0x4000 com.apple.driver.AudioIPCDriver (1.2.0) <103 5 4 3 1>
105 0 0xffffff7f81e0d000 0xb000 0xb000 com.apple.driver.AGPM (100.12.40) <76 74 9 5 4 3>
107 0 0xffffff7f810a9000 0x5000 0x5000 com.apple.Dont_Steal_Mac_OS_X (7.0.0) <90 7 4 3 1>
108 0 0xffffff7f80db0000 0x9000 0x9000 com.apple.iokit.IOAVBFamily (1.0.0d22) <41 40 5 4 3 1>
109 1 0xffffff7f80b4a000 0xe000 0xe000 com.apple.iokit.IOSerialFamily (10.0.5) <7 6 5 4 3 1>
110 0 0xffffff7f80d83000 0xe000 0xe000 com.apple.iokit.IOBluetoothSerialManager (2.5f17) <109 7 5 4 3 1>
111 0 0xffffff7f80b30000 0x12000 0x12000 com.apple.iokit.IOSurface (80.0) <7 5 4 3 1>
112 0 0xffffff7f810af000 0x7000 0x7000 com.madcatz.driver.CyborgRAT (1.0.12) <62 31 27 4 3>
113 0 0xffffff7f80939000 0x6000 0x6000 com.apple.iokit.IOUserEthernet (1.0.0d1) <40 6 5 4 3 1>
114 1 0xffffff7f81c98000 0xa4000 0xa4000 com.apple.driver.DspFuncLib (2.1.1f12) <103 102 5 4 3 1>
115 0 0xffffff7f81d3c000 0xaf000 0xaf000 com.apple.driver.AppleHDA (2.1.1f12) <114 103 96 95 76 74 6 5 4 3 1>
117 0 0xffffff7f81a7f000 0xa000 0xa000 com.apple.driver.AppleMCCSControl (1.0.26) <74 9 7 5 4 3 1>
118 0 0xffffff7f81925000 0x5000 0x5000 com.apple.driver.AppleUpstreamUserClient (3.5.9) <74 9 8 7 5 4 3 1>
119 0 0xffffff7f811a3000 0x5000 0x5000 com.apple.driver.AudioAUUC (1.59) <103 74 9 8 7 5 4 3 1>
120 0 0xffffff7f81e89000 0xa000 0xa000 com.apple.driver.AppleAVBAudio (1.0.0d11) <5 4 3 1>
121 0 0xffffff7f81a74000 0x3000 0x3000 com.apple.driver.AppleMikeyHIDDriver (122) <27 7 4 3 1>
122 2 0xffffff7f8115d000 0x5000 0x5000 com.apple.kext.triggers (1.0) <7 6 5 4 3 1>
123 0 0xffffff7f81162000 0x9000 0x9000 com.apple.filesystems.autofs (3.0) <122 7 6 5 4 3 1>
124 0 0xffffff7f81f32000 0x4e000 0x4e000 com.parallels.kext.prl_hypervisor (6.0 12094.676494) <9 8 7 5 4 3 1>
125 0 0xffffff7f81f85000 0x4000 0x4000 com.parallels.kext.prl_hid_hook (6.0 12094.676494) <7 5 4 3 1>
126 0 0xffffff7f81f8a000 0x7000 0x7000 com.parallels.kext.prl_usb_connect (6.0 12094.676494) <31 7 5 4 3 1>
127 0 0xffffff7f81f93000 0xc000 0xc000 com.parallels.kext.prl_netbridge (6.0 12094.676494) <5 4 3 1>
128 0 0xffffff7f81fa2000 0x4000 0x4000 com.parallels.kext.prl_vnic (6.0 12094.676494) <40 5 4 3 1>
129 0 0xffffff7f81c24000 0x5000 0x5000 com.apple.driver.AppleHWSensor (1.9.4d0) <5 4 3>
130 0 0xffffff7f8078d000 0x35000 0x35000 com.apple.filesystems.smbfs (1.7.0) <122 7 6 5 4 3 1>
131 0 0xffffff7f80812000 0xd000 0xd000 com.apple.nke.asp_tcp (6.0.1) <7 6 5 4 3 1>
132 1 0xffffff7f808db000 0x12000 0x12000 com.apple.security.SecureRemotePassword (1.0) <4 1>
133 0 0xffffff7f80fe0000 0x51000 0x51000 com.apple.filesystems.afpfs (9.8) <132 7 6 5 4 3 1>

Model: iMac12,2, BootROM IM121.0047.B0A, 4 processors, Intel Core i7, 3.4 GHz, 8 GB, SMC 1.72f2
Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.55.4-P2P
Bluetooth: Version 2.5.0f17, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: ST31000528AS, 1 TB
Serial ATA Device: APPLE SSD TS256C, 251 GB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa120000 / 5
USB Device: Apple Keyboard, apple_vendor_id, 0x024f, 0xfa122000 / 7
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Cyborg R.A.T.7 Mouse, 0x06a3 (Saitek PLC), 0x0ccb, 0xfd130000 / 5
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3
Edited by Lucytr on 11/1/2011 7:13 AM PDT
#1
10/3/2011
Reply Quote
Support Forum Agent
Hi ojams,

Thanks for posting. I would recommend doing the following steps to see if this helps stop the crashing.

Repair Permissions via Disk Utility
    1. Navigate to /Applications/Utilities/ and open Disk Utility
    2. Select the hard drive the game is installed on
    3. Select the First Aid option
    4. Click on the Repair Disk Permissions button

Resetting permissions on the Starcraft II folder
    1. Select the Starcraft II folder
    2. Press Command + I
    3. In the Info box, go to the Sharing & Permissions section and click on the lock and unlock it, entering your admin password when prompted.
    4. Make sure you have Read & Write permissions
    5. Click on the Burst icon (cog wheel) and select Apply to enclosed items

Then run a repair from the repair tool located in /Applications/Starcraft II/Support.

Let me know the results, and see if this helps.
________________________________________________
Mac Tech Support for Baaaaahlizzard Entertainment || Fri-Tue 1:45 pm - 10:45 pm CST
http://www.surveymk.com/s/RF8K3KG ---- Rate my Baaaaalue Posts. How's this sheep doing?
Realize that life is a school and you are here to learn. Problems are simply part of the curriculum that appear and fade away like algebra class but the lessons you learn will last a lifetime.

Back in my day, I had to teleport to and from school in the snow, uphill, both dimensions!
#2
10/3/2011
Reply Quote
I thought this solved the problem. But, it just happened again. From reading the forums it appears this happens to other people as well, and only since one of the recent patches.

Any help would be appreciated.
#3
11/1/2011
Reply Quote
Support Forum Agent
Hi ojams,

Sorry to hear that you are still having issues. Let's get some additional system information, so we know what we are working with so we can progress from there.

Obtaining System Information
    1. Hold the "Option" Key and choose "System Profiler/Information" from the Apple Menu.

    2. Copy the information from the following sections:
    Hardware (remove the Serial Number line)
    Graphics/Displays
    Software (remove the Computer Name and User Name lines)

________________________________________________
Mac Tech Support for Baaaaahlizzard Entertainment || Fri-Tue 1:45 pm - 10:45 pm CST
http://www.surveymk.com/s/RF8K3KG ---- Rate my Baaaaalue Posts. How's this sheep doing?
Dedciated to making your Mac/Blizzard Experience an awesome one!
Alea iacta est. What will you do now?
Edited by TonyM on 11/1/2011 3:00 PM PDT
#4
11/1/2011
Reply Quote
I didn't understand the holding down option thing, but here is my system info:

27" iMac 3.4 Ghz Intel Core i7
8 GB 1333 Mhz DDR3
Startup Disk Macintosh HD (same place SC2 is installed)
2 GB Graphics card (AMD Radeon HD 6970M)
Mac OSX Lion, version 10.7.2
#5
12/9/2011
Reply Quote
Support Forum Agent
Try copying and pasting the fields like I requested. When you hold the "Option" key (Alt Key on non-Apple keyboards), the option for "System Information" will appear instead of "About this Mac". This will give us additional info from those fields.
________________________________________________
Mac Tech Support for Baaaaahlizzard Entertainment || Sunday to Thursday 11:00 am - 8:00 pm CST
http://www.surveymk.com/s/RF8K3KG ---- Rate my Baaaaalue Posts. How's this sheep doing?
The mechanical sheep with a heart of gold...
If at first you don't succeed... call it Version 1.0..
#6
12/11/2011
Reply Quote
Hardware Overview:

Model Name: iMac
Model Identifier: iMac12,2
Processor Name: Intel Core i7
Processor Speed: 3.4 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 8 GB
Boot ROM Version: IM121.0047.B1D
SMC Version (system): 1.72f2
Hardware UUID: F48A703C-ACF8-5EEE-8F05-9FFF978D2259


AMD Radeon HD 6970M:

Chipset Model: AMD Radeon HD 6970M
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 2048 MB
Vendor: ATI (0x1002)
Device ID: 0x6720
Revision ID: 0x0000
ROM Revision: 113-C2960K-152
EFI Driver Version: 01.00.507
Displays:
iMac:
Resolution: 2560 x 1440
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Connection Type: DisplayPort
AL1916W:
Resolution: 1280 x 800 @ 75 Hz
Pixel Depth: 32-Bit Color (ARGB8888)
Display Serial Number: L800C0374021
Mirror: Off
Online: Yes
Rotation: Supported
Adapter Type: Analog VGA Or Analog Over DVI-I
Adapter Firmware Version: 0.00


System Software Overview:

System Version: Mac OS X 10.7.2 (11C74)
Kernel Version: Darwin 11.2.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: Yes
Time since boot: 30 days 14:37
#7
1/10/2012
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Support Forum Agent
Was this a recent freeze or crash, where it produce a crash report to send to Blizzard?
________________________________________________
Mac Tech Support for Baaaaahlizzard Entertainment
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So, Thrall, Jaina, and Kerrigan are all sitting around playing poker…
#8
1/11/2012
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One time it sent to Blizzard. But, normally it just crashes and asks if I want a report sent to apple. For those games I receive a loss on my ladder. It is frustrating.
#9
1/12/2012
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This is an ongoing problem. Just happened again. I usually does not send report to Blizzard.
#10
1/15/2012
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Support Forum Agent
Ok thanks. Can you do me a quick favor, and reboot? I notice this in your last post:

Time since boot: 30 days 14:37

________________________________________________
Mac Tech Support for Baaaaahlizzard Entertainment
Not finding what you need here? Contact a rep direct! http://us.battle.net/support/en/article/contact

So, Thrall, Jaina, and Kerrigan are all sitting around playing poker…
#11
1/15/2012
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I have rebooted since then. This does not change the problem.
#12
2/18/2012
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Support Forum Agent
Thanks. I'll send this feedback up top the team, and see what they can find out. Does this only happen on quick match, or on specific maps, 1v1, 2v2, etc? Let me know. I'll add this to the report.
________________________________________________
Mac Tech Support for Baaaaahlizzard Entertainment
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Pfft! Secret doors, who needs 'em? What do I care about secret doors?... and the unparalleled delights they keep hidden from the world!
#13
2/19/2012
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This occurs any time the game loads a map of any kind. Could be any quick match, co-op, custom, etc.

The application crashes only. All other programs and internet are functional at this time. I am often talking on Skype and let my team mates know the bad news as it happens (i.e. get rainbow wheel of failure).
#14
3/6/2012
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Support Forum Agent
Thanks for following up. Does this happen with the latest patch? I believe this patched fixed some issues related to maps and crashing.
________________________________________________
Mac Tech Support for Baaaaahlizzard Entertainment
Not finding what you need here? Contact a rep direct! http://us.battle.net/support/en/article/contact

Pfft! Secret doors, who needs 'em? What do I care about secret doors?... and the unparalleled delights they keep hidden from the world!
#15
3/7/2012
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Hi,

I have also been having this problem for a few months now. I have been through tech support and implemented all the suggestions (run repair, reset maps by clearing cache etc.) and I am sorry to report that this is still happening. (as of March 13th 2012)

Usually when starting a match (once an opponent has been found) there is a small delay before the map starts loading. When this bug happens the delay just goes on forever (without any progress on the loading bar) and the only way to exit is to force quit SC2.

What hurts the most is the auto lose. TT

Thanks for anything that can help my win ratio. :)
#16
3/14/2012
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Support Forum Agent
Hi FacEthEsuN,

Can you post some specs about your Mac, so I know what kind of Mac we are working with?

Obtaining System Information
    1. Hold the 'Option' Key and choose System Profiler/Information from the Apple Menu.

    2. Copy the information from the following sections:
  • Hardware (remove the Serial Number line)
  • Graphics/Displays
  • Software (remove the Computer Name and User Name lines)

________________________________________________
Mac Tech Support for Baaaaahlizzard Entertainment
Not finding what you need here? Contact a rep direct! http://us.battle.net/support/en/article/contact

Pfft! Secret doors, who needs 'em? What do I care about secret doors?... and the unparalleled delights they keep hidden from the world!
#17
3/14/2012
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Sure thing... it is attached to the support ticket but I can post it here for you once I get home.

Thanks for digging in....
#18
3/14/2012
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Support Forum Agent
If it's attached to a support ticket, I won't be able to answer it directly, as this is handled by our support staff. Forums is a bit different. If you would like for me to review your information, you can send in your System Profiler to our forum email box for review.

Obtaining your System Information and system.log
Snow Leopard (10.6) and older versions of OS X
    1. Hold the Option Key and choose System Profiler from the Apple Menu
    2. When the System Profiler is finished gathering its data, click "File" then "Save As..."
    3. Add your name to the filename, and save it to your desktop for easy location. Make sure the file format is "System Profiler 4.0 (XML)"

Lion (10.7)
    1. Hold the Option Key and choose System Information from the Apple Menu
    2. When the System Information is finished gathering its data, click "File" then "Save As..."
    3. Add your name to the filename, and save it to your desktop for easy location.

Obtaining your system.log
    1. Using Finder, Navigate to /Applications/Utilities and open Console
    2. Click system.log on the left side bar.
    3. On the menu bar, click File, and select Save a Copy As. Make sure the file is saved to the desktop for easy location.

Submitting your system files
    1. Open a new email message, and attach the items as an attachment.
    2. Send the email to forumtech@blizzard.com with the subject as "Attn: TonyM". Make sure you include the Thread title and URL address. This way it gets routed to me so I can take a personal look.

It's best to gather this information after the game crashes/freezes. This way it shows up in the logs for us to review. Thanks in advance.
________________________________________________
Mac Tech Support for Baaaaahlizzard Entertainment
Not finding what you need here? Contact a rep direct! http://us.battle.net/support/en/article/contact

Pfft! Secret doors, who needs 'em? What do I care about secret doors?... and the unparalleled delights they keep hidden from the world!
#19
3/14/2012
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I think you can get an actual crash report if you have sc2 in windowed mode when you force quit it, just click send and copy the text before confirming/canceling. Is sc2 using between 2.6 and 2.9 GB ram when the crash happens?
#20
3/15/2012
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