|
Hello, after trying to login today Starcraft is hanging while trying to to submit the system survey. I'm running OSX and i've tried to repair permissions and starcraft it's self. Any clue what this might be? I've also restarted.
|
|
Edited by TheSkunk on 10/7/11 9:44 AM (PDT)
kanetheninja,
You might have better luck with the Mac Technical Support section for this issue. I've flagged this thread to be moved there to save you the trouble of creating a new one. You can try the solutions here: http://us.battle.net/sc2/en/forum/topic/2593040289#18 Thanks, -TheSkunk |
|
Tthanks TheSkunk, the fix listed he took care of it http://us.battle.net/sc2/en/forum/topic/2593040289#18
|
Support Forum Agent
|
Update:
So it appears that the system survey may still be running. Please let me know if you are still having issues with this, so we can troubleshoot and investigate this. Thanks all! ________________________________________________ Mac Tech Support for Baaaaahlizzard Entertainment || Fri-Tue 1:45 pm - 10:45 pm CST http://www.surveymk.com/s/RF8K3KG ---- Rate my Baaaaalue Posts. How's this sheep doing? Realize that life is a school and you are here to learn. Problems are simply part of the curriculum that appear and fade away like algebra class but the lessons you learn will last a lifetime. Back in my day, I had to teleport to and from school in the snow, uphill, both dimensions! |
#5
10/9/2011
|
|
Support Forum Agent
|
Edited by TonyM on 10/10/11 2:31 PM (PDT)
Thanks Geeyawn. We're investigating this, and we need more information. If anyone else has this issue, please post here for Macs.
2. Copy the information from the following sections: Hardware (remove the Serial Number line) Graphics/Displays Software (remove the Computer Name and User Name lines) Thanks! ________________________________________________ Mac Tech Support for Baaaaahlizzard Entertainment || Fri-Tue 1:45 pm - 10:45 pm CST http://www.surveymk.com/s/RF8K3KG ---- Rate my Baaaaalue Posts. How's this sheep doing? Realize that life is a school and you are here to learn. Problems are simply part of the curriculum that appear and fade away like algebra class but the lessons you learn will last a lifetime. Back in my day, I had to teleport to and from school in the snow, uphill, both dimensions! |
#7
10/10/2011
|
|
I am currently having this same issue. I have tried modifying the com.blizzard.Starcraft II Retail.survey.prefs file to '443' and all the other methods like modifying permissions, but it's still not working. Everything was working fine until Thursday or Friday of this last week for me. That is until the system survey came out. The router and ports are all correct. I just want a way to opt out of this stupid survey.
Here is my system info: Hardware Overview: Model Name: Mac Pro Model Identifier: MacPro3,1 Processor Name: Quad-Core Intel Xeon Processor Speed: 3.20 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache: 12 MB Memory: 8 GB Bus Speed: 1.60 GHz Boot ROM Version: MP31.006C.B05 SMC Version (system): 1.30f3 Hardware UUID: A7210DAD-A19D-5A42-B092-7C00045EE74C ATI Radeon HD 4800: Chipset Model: ATI Radeon HD 4800 Type: GPU Bus: PCIe PCIe Lane Width: x16 VRAM (Total): 1024 MB Vendor: ATI (0x1002) Device ID: 0x9443 Revision ID: 0x0000 Displays: X233H: Resolution: 1920 x 1080 @ 60 Hz Pixel Depth: 32-Bit Color (ARGB8888) Display Serial Number: LFM0C0234040 Main Display: Yes Mirror: Off Online: Yes Rotation: Supported VGA Display: Resolution: 800 x 600 @ 60 Hz Pixel Depth: 32-Bit Color (ARGB8888) Mirror: Off Online: Yes Rotation: Supported System Software Overview: System Version: Mac OS X 10.7.1 (11B26) Kernel Version: Darwin 11.1.0 Boot Volume: Hackintosh HD Boot Mode: Normal Secure Virtual Memory: Enabled 64-bit Kernel and Extensions: Yes Time since boot: 16 minutes |
|
Hardware Overview:
Model Name: Mac Pro Model Identifier: MacPro3,1 Processor Name: Quad-Core Intel Xeon Processor Speed: 2.8 GHz Number of Processors: 2 Total Number of Cores: 8 L2 Cache (per Processor): 12 MB Memory: 6 GB Bus Speed: 1.6 GHz Boot ROM Version: MP31.006C.B05 SMC Version (system): 1.25f4 Serial Number (system): - Hardware UUID: EA27A2A6-100C-5D7F-BDA8-10582E40BAAD Chipset Model: ATI Radeon HD 6xxx Type: GPU Bus: PCIe Slot: Slot-2 PCIe Lane Width: x16 VRAM (Total): 1024 MB Vendor: ATI (0x1002) Device ID: 0x6738 Revision ID: 0x0000 Displays: DELL U2410: Resolution: 1920 x 1200 @ 60 Hz Pixel Depth: 32-Bit Color (ARGB8888) Display Serial Number: C592M98C3P8L Main Display: Yes Mirror: Off Online: Yes Rotation: Supported Display Connector: Status: No Display Connected Display Connector: Status: No Display Connected Display Connector: Status: No Display Connected System Software Overview: System Version: Mac OS X 10.7.1 (11B26) Kernel Version: Darwin 11.1.0 Boot Volume: Hello world Boot Mode: Normal Computer Name: Mac Secure Virtual Memory: Enabled 64-bit Kernel and Extensions: Yes Time since boot: 1:54 |
|
I have firewall off and i had no trouble before logging on.
Hardware Overview: Model Name: Mac Pro Model Identifier: MacPro3,1 Processor Name: Intel Core i5 Processor Speed: 2.80 GHz Number Of Processors: 1 Total Number Of Cores: 4 L2 Cache (per core): 256 KB L3 Cache: 8 MB Memory: 4 GB Processor Interconnect Speed: 4.8 GT/s Boot ROM Version: MultiBeast.tonymacx86.com SMC Version (system): 1.30f3 Hardware UUID: C67B0AB2-C27E-5C99-A22F-BF2665F4A11D ATI Radeon HD 5000: Chipset Model: ATI Radeon HD 5000 Type: GPU Bus: PCIe PCIe Lane Width: x16 VRAM (Total): 1024 MB Vendor: ATI (0x1002) Device ID: 0x68b8 Revision ID: 0x0000 Displays: DELL ST2410: Resolution: 1920 x 1080 @ 60 Hz Pixel Depth: 32-Bit Color (ARGB8888) Display Serial Number: X175R08G4NHU Main Display: Yes Mirror: Off Online: Yes Rotation: Supported Display Connector: Status: No Display Connected Display Connector: Status: No Display Connected System Software Overview: System Version: Mac OS X 10.6.8 (10K549) Kernel Version: Darwin 10.8.0 Boot Volume: Snow Leopard Boot Mode: Normal Secure Virtual Memory: Not Enabled 64-bit Kernel and Extensions: Yes Time since boot: 13:36 |
|
I'm having the same problem. Firewall is OFF, and port settings on the router are correct.
- - - - - - - - - - - - - - - - Hardware Overview: Model Name: Mac Pro Model Identifier: MacPro3,1 Processor Name: Intel Core i7 Processor Speed: 3.19 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 Cache: 8 MB Memory: 6 GB Processor Interconnect Speed: 5.7 GT/s Boot ROM Version: MP31.006C.B05 SMC Version (system): 1.30f3 Hardware UUID: 5FFCAF86-9D64-5F3E-AB99-4BBECA44A7D7 ATI Radeon HD 5000: Chipset Model: ATI Radeon HD 5000 Type: GPU Bus: PCIe PCIe Lane Width: x16 VRAM (Total): 1024 MB Vendor: ATI (0x1002) Device ID: 0x68be Revision ID: 0x0000 Displays: DELL3007WFPHC: Resolution: 2560 x 1600 Pixel Depth: 32-Bit Color (ARGB8888) Display Serial Number: G746H94S047L Main Display: Yes Mirror: Off Online: Yes Rotation: Supported DELL U2410: Resolution: 1200 x 1920 @ 60 Hz Pixel Depth: 32-Bit Color (ARGB8888) Display Serial Number: C592M01KKCAL Mirror: Off Online: Yes Rotation: 90 Display Connector: Status: No Display Connected Display Connector: Status: No Display Connected System Software Overview: System Version: Mac OS X 10.7.1 (11B26) Kernel Version: Darwin 11.1.0 Boot Volume: Velocity Boot Mode: Normal Secure Virtual Memory: Enabled 64-bit Kernel and Extensions: Yes Time since boot: 5 minutes - - - - - - - - - - - - - - - - |
|
Support Forum Agent
|
Edited by TonyM on 10/11/11 8:20 PM (PDT)
Hello Everyone,
Thanks for all who submitted their information here and though support tickets on Battle.net. I wanted to follow-up and give an update on this matter. We're still investigating this and will be looking to address it. This is what we have found that is most likely the cause based on the data gathered. This issue appears to be happening on Macs with the graphics cards (aka GPU) showing a generic value for the graphic card model in the system profiler. This should normally show the full model identifier (4850, 6630m, 5770, etc). This can happen for 3 different reasons.
Reason #2: Drivers for the graphic cards you are running are not properly installed. Reason #3 seems to be more common, especially with any AMD/ATI Radeon HD 6000 series cards on Lion. Here is a bit more about reason #3: The Mac Pro, as with other Mac platforms, requires Mac OS X firmware. That is to say, a PCIe video card designed exclusively for other operating systems will not work properly under Mac OS X without appropriate drivers and/or firmware; however, they will work under the operating systems they were designed for, if installed via Boot Camp or other means. Some video cards and other hardware accessories not marketed for Macs can nonetheless be tricked into compatibility through flashing drivers from either similar Mac hardware or with a custom firmware onto non-supported hardware. Also, AMD released the ATI Radeon HD 3870, which is compatible with both Mac Pros and PCs from other manufacturers. The Radeon HD 6XXX series of Graphics Processors (excluding 69XX), also released by AMD in 2010, will work without being flashed under Mac OS X if the user has installed drivers from Mac OS X Lion. ________________________________________________ Mac Tech Support for Baaaaahlizzard Entertainment || Fri-Tue 1:45 pm - 10:45 pm CST http://www.surveymk.com/s/RF8K3KG ---- Rate my Baaaaalue Posts. How's this sheep doing? Realize that life is a school and you are here to learn. Problems are simply part of the curriculum that appear and fade away like algebra class but the lessons you learn will last a lifetime. Back in my day, I had to teleport to and from school in the snow, uphill, both dimensions! |
#12
10/11/2011
|
|
Not to be a pain or anything, but why wouldn't you make the system survey optional? At the very least an out of the way method for bypassing? It just blows my mind that error correction wasn't implemented here and over something as insignificant as a system survey. I can accept that I don't have a cookie cutter build in my computer, but when it will run the game with ZERO issues, and crash and burn because of a survey?? That's just poor code guys.
|
|
I'd highly recommend the 10.7.2 combo update, whch is do to come out later today, it may solve some of these rpoblems, it contains a lot newer drviers and contains a lot more generic IDs, while not officially supported by mac dev team. http://netkas.org/ and other sites have noticed considerable progress using the 10.7.2 drivers to make unofficial cards work better, as apple continues to add more generic IDs to the drivers. I am hoping that in future the generic IDs appearing in the drivers soon means eventually apple may support those cards for real. The custom EFIs that make our cards always a year behind suck. I hate that ati 7000 series will be out soon andmac doesn't even haev official high end 6000s yet for mac pros.
I'd suggest you seek some help on http://netkas.org/ or tony mac hackintosh boards though about your driver support tho as i don't expect blizz will be of much help to you beyond this point. |
|
When does the next patch come out? I have been trying to fix this for the past week. I even reinstalled everything and I still can not get the game to work. SO FRUSTRATING!!!
|
|
Edited by SVIDRI on 10/13/11 2:40 PM (PDT)
Hi all,
Do we have an ETA on the next patch? Thanks for taking the time to update us and also for your hard work on the fix. It is frustrating that the game is broken for a number of us. I haven't been able to play online since Friday last week. Regards, SVIDRI edit: spelling |
|
Support Forum Agent
|
Hello Everyone,
Are you able to attempt to log in to see if you are able to? I believe the system survey has run it's course, and you may be able to log in now. Let me know if this is not the case. ________________________________________________ Mac Tech Support for Baaaaahlizzard Entertainment || Fri-Tue 1:45 pm - 10:45 pm CST http://www.surveymk.com/s/RF8K3KG ---- Rate my Baaaaalue Posts. How's this sheep doing? Realize that life is a school and you are here to learn. Problems are simply part of the curriculum that appear and fade away like algebra class but the lessons you learn will last a lifetime. Back in my day, I had to teleport to and from school in the snow, uphill, both dimensions! |
#18
10/14/2011
|
|
Support Forum Agent
|
Thanks for confirming geeyawn. If anyone else has issues still, please post back here :)
________________________________________________ Mac Tech Support for Baaaaahlizzard Entertainment || Fri-Tue 1:45 pm - 10:45 pm CST http://www.surveymk.com/s/RF8K3KG ---- Rate my Baaaaalue Posts. How's this sheep doing? Realize that life is a school and you are here to learn. Problems are simply part of the curriculum that appear and fade away like algebra class but the lessons you learn will last a lifetime. Back in my day, I had to teleport to and from school in the snow, uphill, both dimensions! |
#20
10/14/2011
|
