Topic Failed to extract required files from archive
Elijah #595
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Elijah
I get this message after trying to launch Starcraft 2. I try to launch, it says it wants to migrate files, and requests my password to do so. After I give it my password it says: "Failed to extract files from an archive. Please Try again." I've tried many times and it's not working. I talked to a support rep. on the phone. We tried deleteing the battle.net folder under shared users, restarting the computer, and bypassing the migration by pressing cancel when it asked for my password.

I've never downloaded patch 1.5 (or had the chance to); yesterday when I tried to play it redownloaded 1.4.4 and ever since has been having the problem described above. When I first try to launch it goes to the page to download 1.4.4 again, jumps to 100%, and then wishes to migrate, as I described above. If I give my password for the migration it gives this error code: BLZPTS00008. If I try to bypass that with "cancel" (something the support rep. suggested) it gives this error code: BLZPTS0000J. Please help. This is for a MacBook Pro. Thank you.
#1
8/1/2012
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muldon #268
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muldon
i have also been having this problem since yesterday also on a macbook pro. i havent had any luck fixing it. if i figure it out i will put up a post on what i did. please do the same if you do. good luck man!
#2
8/1/2012
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Machkhan
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Machkhan
Support Forum Agent
Can you post your system files, so I can look into this further?

Obtaining System Information
    1. Hold the 'Option' Key and choose System Profiler/Information from the Apple Menu.

    2. Copy the information from the following sections:
  • Hardware (remove the Serial Number line)
  • Graphics/Displays
  • Software (remove the Computer Name and User Name lines)
#3
8/1/2012
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muldon #268
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muldon
Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per core): 256 KB
L3 Cache: 4 MB
Memory: 4 GB
Processor Interconnect Speed: 4.8 GT/s
Boot ROM Version: MBP61.0057.B0C
SMC Version (system): 1.58f16
Serial Number (system):
Hardware UUID: AD30D042-C019-58E6-B71F-96C21069CD01
Sudden Motion Sensor:
State: Enabled

Chipset Model: Intel HD Graphics
Type: GPU
Bus: Built-In
VRAM (Total): 288 MB
Vendor: Intel (0x8086)
Device ID: 0x0046
Revision ID: 0x0018
gMux Version: 1.9.21
Displays:
Color LCD:
Resolution: 1680 x 1050
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes

System Version: Mac OS X 10.6.8 (10K549)
Kernel Version: Darwin 10.8.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Computer Name:
User Name:
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: No
Time since boot: 22:46
#4
8/1/2012
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Elijah #595
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Elijah
Model Name: MacBook Pro
Model Identifier: MacBookPro8,1
Processor Name: Intel Core i5
Processor Speed: 2.4 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 4 GB
Boot ROM Version: MBP81.0047.B27
SMC Version (system): 1.68f98
Serial Number (system):
Hardware UUID: 7D8E65A3-B680-5A3B-B967-6ACD8E9287F0
Sudden Motion Sensor:
State: Enabled

Intel HD Graphics 3000:

Chipset Model: Intel HD Graphics 3000
Type: GPU
Bus: Built-In
VRAM (Total): 384 MB
Vendor: Intel (0x8086)
Device ID: 0x0126
Revision ID: 0x0009
Displays:
Color LCD:
Resolution: 1152 x 720
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes

System Version: Mac OS X 10.7.4 (11E53)
Kernel Version: Darwin 11.4.0
Boot Volume: Macintosh HD
Boot Mode: Normal


Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: Yes
Time since boot: 6:22
#5
8/1/2012
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Lunch #231
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Lunch
I had the same issue. I had to reinstall the game two times, but my issue was resolved.

Hope this helps!
#6
8/1/2012
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Elijah #595
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Elijah
For me installation took almost a whole week, so that would be a last resort. Thanks though.
#7
8/7/2012
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Elijah #595
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Elijah
The real question is will Blizzard ever respond!? Its been a week since this problem came up!
#8
8/7/2012
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Esopian #121
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Esopian
I had the same issue. There's something wrong with my migration download. This is what worked for me. Your milage may vary.

1. Open up a Terminal
2. Run this command to remove the bad migration :
rm -rf "/Applications/StarCraft II/Temp/1.5Migration-mac"
3. Restart SC2
4. Wait for patch to download again
5. Hope it works this time
#9
8/8/2012
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Chichi #328
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Chichi
The Same exact thing happened to me
#10
8/9/2012
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Chichi #328
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Chichi
Also on a macbook pro
#11
8/9/2012
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Rohmeo #806
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Rohmeo
I, too, have a MacBook Pro (late 2008, 15.4 inch) and encountered this error. After I tried the fix proposed by Esopian, I was able to download the patch successfully. However, it still requires more disk space that I have to run the installation optimizer.
#12
8/15/2012
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Machkhan
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Machkhan
Support Forum Agent
If you're having this issue, please send me your system information after you attempt to patch again.

Obtaining your System Information and system.log
Snow Leopard (10.6) and older versions of OS X
    1. Hold the Option Key and choose System Profiler from the Apple Menu
    2. When the System Profiler is finished gathering its data, click "File" then "Save As..."
    3. Add your name to the filename, and save it to your desktop for easy location. Make sure the file format is "System Profiler 4.0 (XML)"

Lion (10.7)
    1. Hold the Option Key and choose System Information from the Apple Menu
    2. When the System Information is finished gathering its data, click "File" then "Save As..."
    3. Add your name to the filename, and save it to your desktop for easy location.

Obtaining your system.log
    1. Using Finder, Navigate to /Applications/Utilities and open Console
    2. Click system.log on the left side bar.
    3. On the menu bar, click File, and select Save a Copy As. Make sure the file is saved to the desktop for easy location.

Submitting your system files
    1. Open a new email message, and attach the items as an attachment.
    2. Send the email to macsupport@blizzard.com with the subject as "Attn: TonyM". Make sure you include the Thread title and URL address. This way it gets routed to me so I can take a personal look.

Please note: This method is only used for sending information after files are requested for additional review. This is not to be used a a form of contact, as this box is monitored only when files are requested. No replies are sent from here.
#13
8/16/2012
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