StarCraft® II

Mac: "Error Occurred Starting SCII" After 1.5

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Hey everyone,

I didn't find anyone having this issue here it is: Yesterday I updated SCII with patch 1.5 on my mac (currently running OSX 10.6.8). After updating yesterday it played fine. Today I restarted my mac, clicked on Starcraft and the downloader came up like normal saying "play," now every time I hit the play button it immediately says "an error occurred starting Starcraft II. Please try again."

I tried many times, restarting computer and such and it still doesn't work. I don't know what's going on since it worked before and nothing changed.

Ideas? Help?
Thanks a lot.
#1
8/12/2012
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Support Forum Agent
Thanks for the report. Can you send me your system files, so I can investigate this?

Obtaining your System Information and system.log
Snow Leopard (10.6) and older versions of OS X
    1. Hold the Option Key and choose System Profiler from the Apple Menu
    2. When the System Profiler is finished gathering its data, click "File" then "Save As..."
    3. Add your name to the filename, and save it to your desktop for easy location. Make sure the file format is "System Profiler 4.0 (XML)"

Lion (10.7)
    1. Hold the Option Key and choose System Information from the Apple Menu
    2. When the System Information is finished gathering its data, click "File" then "Save As..."
    3. Add your name to the filename, and save it to your desktop for easy location.

Obtaining your system.log
    1. Using Finder, Navigate to /Applications/Utilities and open Console
    2. Click system.log on the left side bar.
    3. On the menu bar, click File, and select Save a Copy As. Make sure the file is saved to the desktop for easy location.

Submitting your system files
    1. Open a new email message, and attach the items as an attachment.
    2. Send the email to macsupport@blizzard.com with the subject as "Attn: TonyM". Make sure you include the Thread title and URL address. This way it gets routed to me so I can take a personal look.

Please note: This method is only used for sending information after files are requested for additional review. This is not to be used a a form of contact, as this box is monitored only when files are requested. No replies are sent from here.
Edited by Machkhan on 8/12/2012 5:22 PM PDT
#2
8/12/2012
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I am having this same issue but I am on PC
#3
8/12/2012
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I fixed my pc issue by moving the game files from program files x86 to just program files,

that fixed all my problems
#4
8/12/2012
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