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Duke's is just a poser. Runs around making all sorts of claims about insider information, about being "volunteer tech support", etc.
In one instance he claimed one thing and blizzard tech directly contradicted it:
Threats of violence. We take these seriously and will alert the proper authorities.
Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.
Harassing or discriminatory language. This will not be tolerated.