failed to read a required file

Posts: 5
I got this error from launcher :

failed to read a required file, please close all other applications temporarily deactivate your anti-virus software and try again .

I am under Mountain Lion, I don't have any anti-virus software and I have the firewall " off " in the security settings.
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Support Forum Agent
Posts: 14,784
Hey Jesper,

Can you post the latest AgentError log? This is located under /Users/Shared/Battle.net/Agent/Agent.1267/Logs.

This is listed by date, and the formatting should look like this: AgentErrors-YYYY/MM/DD-[Random Numbers].log

Make sure you remove any personal information like user name or your first/last name.
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Posts: 5
same error, just tried to sign on after being away for a few days
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Posts: 1
I am getting the same thing! how do i fix this???
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Support Forum Agent
Posts: 14,784
Can you post your latest AgentError.log? This should be located in /Users/Shared/Battle.net/Agent/Agent.1363 and the format should be AgentErrors-YYYY/MM/DD-[Random Numbers].log .

Make sure you remove any personal information, like computer/username from the log. This will help us troubleshoot the issue.
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