StarCraft® II

I can't connect to Quick match section

Posts: 17
Dear all players and supporters,

I'm an advanced window user, but I'm really confused when getting in this problem. I haven't played SC2 for a month ago due to my busy season. But now I have free time, then I got my SC2 updated to the newest version and launch the game to have some quick matches.

Unfortunately, the quick match seems to be stuck. I can't select the game mode or my race. Even my profile doesn't load also. Please see the attached screen-shot.

I try to disable my firewall (ZoneAlarm), turn off Window firewall (Win7 SP1 - 64bit ), reinstall the update but it's no use.

My screen-shot here.

http://imageshack.us/a/img542/7172/screenshot2012093012072.jpg

Please give me some advices.

Regards,
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Posts: 17
Errr.... anyone here? I look at the comments on the releasing of patch 1.5.3, many people complaint about this problem. But there aren't any solutions yet.
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Support Forum Agent
Posts: 25,868
09/29/2012 10:49 PMPosted by CitiRider
I try to disable my firewall (ZoneAlarm)

Hi CitiRider, I would uninstall ZoneAlarm temporarily, just for now. ZoneAlarm has a removal tool. Then try out StarCraft II, and reinstall ZoneAlarm afterwards.
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Posts: 17
I have a long business trip last week. Wow, now free to back to SC zone :D

Thank you Velnrak, I can have a quick match now. But the Arcade is quite slow, it's stuck while downloading the custom maps (games). Look like it takes forever showing "estimating time...". I have removed all the anti-virus software and turn off firewall.
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Posts: 2
Recently i have this same issue that i can't access the quicmatch or even the custom games tab. I'ts been 2 weeks now and it's still the same. I tried to disable my antivirus software but to no avail. any tips from you guyz?
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Support Forum Agent
Posts: 25,868
ZEuS, can you try using an alternate DNS server, and see if that makes a difference?
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Posts: 2
Velnrak, how do i do that? and what should i put on the server?
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Support Forum Agent
Posts: 25,868
Were you able to get to this link?

https://developers.google.com/speed/public-dns/docs/using
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Posts: 1
Changing DNS really works
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Posts: 1
Hey Guys. I'm also experienceing a similar problem. Though my user profile is still able to load. I can't play a quick match or a custom game, but I can still play the campaign. When I try to open a custom game, they say that the map file isn't in my local files.
Please help.
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Posts: 747
Changing DNS does not work for me, and many others, blizzard have given no indication they are working on another fix, a direct fix, we just keep getting the google DNS suggestion, which does not work for many of us.
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Posts: 95
i always get the error message
CLIENTSIDECACHE_READ_FILE_NOT_LOCAL
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