StarCraft® II

This download is not authorized

(Locked)

Battle.net - Web Issue (Ticket US34766046)
http://gaming.stackexchange.com/questions/101949/blizzard-download-this-download-is-not-authorized

I'm on Windows 7. When I download Starcraft Anthology from the website and try to install it on my computer I get the error "This download is not Authorized" followed by "There was a problem authenticating your download. Please go to http://www.blizzard.com/account/ to start a new download."

I've tried Safe mode, and running it as administrator, and both at the same time. I tried downloading it in Safe Mode with Networking on Internet Explorer. I have tried redownloading the downloader. There's a timestamp encryption on it, so you can only use it the day you download it.

I have tried downloading it to a different folder. Both running the file from another folder, other than where it is currently, and extracting it to another folder than the one specified. I tried deleting the following registry key:
HKEY_CURRENT_USE R\Software\Blizzard Entertainment\Downlo ader\

I get the error "This download is not Authorized" followed by "There was a problem authenticating your download. Please go to http://www.blizzard.com/account/ to start a new download."

Googled references:

http://eu.battle.net/d3/en/forum/topic/4008090814?page=3
http://forums.battle.net/thread.html?topicId=23425639087
http://forums.battle.net/thread.html?topicId=23767638005
http://forums.battle.net/thread.html?topicId=22418710582&sid=3000&pageNo=2
http://forums.battle.net/thread.html?topicId=22050165773
http://forums.battle.net/thread.html?topicId=19820506061
http://blues.incgamers.com/Posts/9/1/35/799/114402/starcraft-ii-tournament-license-reminder
http://www.gamertechtv.com/2010/blizzard-download-issues-this-download-is-not-authorized/
http://www.wowblues.com/eu/333-error-download-not-authorized-12947096652.html
Edited by Grognak on 1/18/2013 7:52 AM PST
Support Forum Agent
Grognak, I'd create another administrator User Account in Windows, and try installing on that User Account.
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Monday - Friday, 8 am - 5 pm PST
Pelinti
I created another administrator User Account in Windows, and tried installing on that User Account.

I get the error "This download is not Authorized" followed by "There was a problem authenticating your download. Please go to http://www.blizzard.com/account/ to start a new download."
Support Forum Agent
Can you boot into a Selective Startup, and list the Running Tasks and Services?

Hit the Windows key + R, and type:
msinfo32
Then hit Enter or Ok.

This will bring up System Information.

Click on the + sign next to Software Environments
Click on Running Tasks
Click on one item on the right side
Click on Edit, and then Select All (Or hit Ctrl-A)
Click on Edit, and the Copy (Or hit Ctrl-C)

Then Paste everything into a reply.

Then click on Services
Click on one item on the right side
Click on Edit, and then Select All (Or hit Ctrl-A)
Click on Edit, and the Copy (Or hit Ctrl-C)

Paste everything into the post, select and highlight everything you just pasted, and hit the "pre" button (It says "Code Blocks" when you hover your mouse over it). That'll make the information much more readable.
________________________________________________
Monday - Friday, 8 am - 5 pm PST
Pelinti
audiodg.exe Not Available 1080 8 Not Available Not Available 1/18/2013 9:48 AM Not Available Not Available Not Available
csrss.exe Not Available 540 13 Not Available Not Available 1/18/2013 9:48 AM Not Available Not Available Not Available
csrss.exe Not Available 632 13 Not Available Not Available 1/18/2013 9:48 AM Not Available Not Available Not Available
dwm.exe c:\windows\system32\dwm.exe 1632 13 51200 2097152 1/18/2013 9:48 AM 6.1.7600.16385 117.50 KB (120,320 bytes) 7/13/2009 1:37 PM
explorer.exe c:\windows\explorer.exe 1728 8 200 1380 1/18/2013 9:48 AM 6.1.7601.17567 2.74 MB (2,871,808 bytes) 4/27/2011 1:47 PM
iexplore.exe c:\program files (x86)\internet explorer\iexplore.exe 2708 8 200 1380 1/18/2013 9:49 AM 9.0.8112.16450 731.13 KB (748,680 bytes) 11/4/2012 4:28 PM
iexplore.exe c:\program files (x86)\internet explorer\iexplore.exe 136 8 200 1380 1/18/2013 9:49 AM 9.0.8112.16450 731.13 KB (748,680 bytes) 11/4/2012 4:28 PM
lsass.exe Not Available 744 9 Not Available Not Available 1/18/2013 9:48 AM Not Available Not Available Not Available
lsm.exe Not Available 752 8 Not Available Not Available 1/18/2013 9:48 AM Not Available Not Available Not Available
msinfo32.exe c:\windows\system32\msinfo32.exe 3248 8 200 1380 1/18/2013 9:49 AM 6.1.7601.17514 370.00 KB (378,880 bytes) 7/16/2011 6:33 PM
msmpeng.exe Not Available 140 8 Not Available Not Available 1/18/2013 9:48 AM Not Available Not Available Not Available
nissrv.exe Not Available 732 8 Not Available Not Available 1/18/2013 9:49 AM Not Available Not Available Not Available
pnkbstra.exe Not Available 1960 8 Not Available Not Available 1/18/2013 9:48 AM Not Available Not Available Not Available
searchfilterhost.exe Not Available 2968 4 Not Available Not Available 1/18/2013 9:49 AM Not Available Not Available Not Available
searchindexer.exe Not Available 2996 8 Not Available Not Available 1/18/2013 9:49 AM Not Available Not Available Not Available
searchprotocolhost.exe Not Available 3040 4 Not Available Not Available 1/18/2013 9:49 AM Not Available Not Available Not Available
services.exe Not Available 736 9 Not Available Not Available 1/18/2013 9:48 AM Not Available Not Available Not Available
smss.exe Not Available 360 11 Not Available Not Available 1/18/2013 9:47 AM Not Available Not Available Not Available
spmgr.exe c:\program files\sony\vaio power management\spmgr.exe 1556 6 200 1380 1/18/2013 9:48 AM 5.1.1.6180 479.86 KB (491,376 bytes) 8/11/2010 10:13 AM
spoolsv.exe Not Available 1624 8 Not Available Not Available 1/18/2013 9:48 AM Not Available Not Available Not Available
sqlwriter.exe Not Available 1516 8 Not Available Not Available 1/18/2013 9:48 AM Not Available Not Available Not Available
svchost.exe Not Available 856 8 Not Available Not Available 1/18/2013 9:48 AM Not Available Not Available Not Available
svchost.exe Not Available 944 8 Not Available Not Available 1/18/2013 9:48 AM Not Available Not Available Not Available
svchost.exe Not Available 556 8 Not Available Not Available 1/18/2013 9:48 AM Not Available Not Available Not Available
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svchost.exe Not Available 1128 8 Not Available Not Available 1/18/2013 9:48 AM Not Available Not Available Not Available
svchost.exe Not Available 1256 8 Not Available Not Available 1/18/2013 9:48 AM Not Available Not Available Not Available
svchost.exe Not Available 1896 8 Not Available Not Available 1/18/2013 9:48 AM Not Available Not Available Not Available
svchost.exe Not Available 1248 8 Not Available Not Available 1/18/2013 9:48 AM Not Available Not Available Not Available
svchost.exe Not Available 1836 8 Not Available Not Available 1/18/2013 9:48 AM Not Available Not Available Not Available
svchost.exe Not Available 1688 8 Not Available Not Available 1/18/2013 9:48 AM Not Available Not Available Not Available
svchost.exe Not Available 2112 8 Not Available Not Available 1/18/2013 9:48 AM Not Available Not Available Not Available
svchost.exe Not Available 2564 8 Not Available Not Available 1/18/2013 9:49 AM Not Available Not Available Not Available
svchost.exe Not Available 2940 8 Not Available Not Available 1/18/2013 9:49 AM Not Available Not Available Not Available
system Not Available 4 8 Not Available Not Available 1/18/2013 9:47 AM Not Available Not Available Not Available
system idle process Not Available 0 0 Not Available Not Available Not Available Not Available Not Available Not Available
taskeng.exe Not Available 1760 6 Not Available Not Available 1/18/2013 9:48 AM Not Available Not Available Not Available
taskeng.exe c:\windows\system32\taskeng.exe 1700 8 200 1380 1/18/2013 9:48 AM 6.1.7601.17514 453.50 KB (464,384 bytes) 7/16/2011 6:33 PM
taskhost.exe c:\windows\system32\taskhost.exe 1840 8 200 1380 1/18/2013 9:48 AM 6.1.7601.17514 67.50 KB (69,120 bytes) 7/16/2011 6:33 PM
vaio gate.exe c:\program files\sony\vaio gate\vaio gate.exe 1668 6 200 1380 1/18/2013 9:48 AM 2.4.1.9230 2.25 MB (2,357,408 bytes) 5/2/2010 5:45 PM
wbcbatterycare.exe c:\program files (x86)\sony\setting utility series\wbcbatterycare.exe 1776 6 200 1380 1/18/2013 9:48 AM 5.2.0.12280 2.49 MB (2,610,544 bytes) 5/2/2010 5:31 PM
wininit.exe Not Available 640 13 Not Available Not Available 1/18/2013 9:48 AM Not Available Not Available Not Available
winlogon.exe Not Available 688 13 Not Available Not Available 1/18/2013 9:48 AM Not Available Not Available Not Available
wlidsvc.exe Not Available 2160 8 Not Available Not Available 1/18/2013 9:48 AM Not Available Not Available Not Available
wlidsvcm.exe Not Available 2452 8 Not Available Not Available 1/18/2013 9:49 AM Not Available Not Available Not Available
wmiprvse.exe Not Available 3348 8 Not Available Not Available 1/18/2013 9:49 AM Not Available Not Available Not Available
wmiprvse.exe Not Available 3472 8 Not Available Not Available 1/18/2013 9:49 AM Not Available Not Available Not Available
ActiveX Installer (AxInstSV) AxInstSV Stopped Manual Share Process c:\windows\system32\svchost.exe -k axinstsvgroup Normal LocalSystem 0
Adaptive Brightness SensrSvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
Adobe Acrobat Update Service AdobeARMservice Stopped Disabled Own Process "c:\program files (x86)\common files\adobe\arm\1.0\armsvc.exe" Ignore LocalSystem 0
Adobe Flash Player Update Service AdobeFlashPlayerUpdateSvc Stopped Disabled Own Process c:\windows\syswow64\macromed\flash\flashplayerupdateservice.exe Normal LocalSystem 0
Adobe SwitchBoard SwitchBoard Stopped Disabled Own Process "c:\program files (x86)\common files\adobe\switchboard\switchboard.exe" Normal LocalSystem 0
Application Experience AeLookupSvc Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Application Identity AppIDSvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT Authority\LocalService 0
Application Information Appinfo Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Application Layer Gateway Service ALG Stopped Manual Own Process c:\windows\system32\alg.exe Normal NT AUTHORITY\LocalService 0
ArcSoft Connect Daemon ACDaemon Stopped Disabled Own Process c:\program files (x86)\common files\arcsoft\connection service\bin\acservice.exe Ignore LocalSystem 0
ASP.NET State Service aspnet_state Stopped Manual Own Process c:\windows\microsoft.net\framework64\v4.0.30319\aspnet_state.exe Normal NT AUTHORITY\NetworkService 0
Background Intelligent Transfer Service BITS Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Base Filtering Engine BFE Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenonetwork Normal NT AUTHORITY\LocalService 0
BitLocker Drive Encryption Service BDESVC Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Block Level Backup Engine Service wbengine Stopped Manual Own Process "c:\windows\system32\wbengine.exe" Normal localSystem 0
Bluetooth Service btwdins Stopped Disabled Own Process c:\program files\widcomm\bluetooth software\btwdins.exe Normal LocalSystem 0
Bluetooth Support Service bthserv Running Manual Share Process c:\windows\system32\svchost.exe -k bthsvcs Normal NT AUTHORITY\LocalService 0
Certificate Propagation CertPropSvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
CNG Key Isolation KeyIso Running Manual Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
COM+ Event System EventSystem Running Auto Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
COM+ System Application COMSysApp Stopped Manual Own Process c:\windows\system32\dllhost.exe /processid:{02d4b3f1-fd88-11d1-960d-00805fc79235} Normal LocalSystem 0
Computer Browser Browser Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Credential Manager VaultSvc Stopped Manual Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
Cryptographic Services CryptSvc Running Auto Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT Authority\NetworkService 0
DCOM Server Process Launcher DcomLaunch Running Auto Share Process c:\windows\system32\svchost.exe -k dcomlaunch Normal LocalSystem 0
Desktop Window Manager Session Manager UxSms Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal localSystem 0
DHCP Client Dhcp Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT Authority\LocalService 0
Diagnostic Policy Service DPS Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenonetwork Normal NT AUTHORITY\LocalService 0
Diagnostic Service Host WdiServiceHost Running Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Diagnostic System Host WdiSystemHost Running Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Disk Defragmenter defragsvc Stopped Manual Own Process c:\windows\system32\svchost.exe -k defragsvc Normal localSystem 0
Distributed Link Tracking Client TrkWks Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Distributed Transaction Coordinator MSDTC Stopped Manual Own Process c:\windows\system32\msdtc.exe Normal NT AUTHORITY\NetworkService 0
DNS Client Dnscache Running Auto Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Encrypting File System (EFS) EFS Running Auto Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
Extensible Authentication Protocol EapHost Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Fax Fax Stopped Manual Own Process c:\windows\system32\fxssvc.exe Normal NT AUTHORITY\NetworkService 0
FLEXnet Licensing Service FLEXnet Licensing Service Stopped Disabled Own Process "c:\program files (x86)\common files\macrovision shared\flexnet publisher\fnplicensingservice.exe" Normal LocalSystem 0
Function Discovery Provider Host fdPHost Running Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Function Discovery Resource Publication FDResPub Running Auto Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
Group Policy Client gpsvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Health Key and Certificate Management hkmsvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
HomeGroup Provider HomeGroupProvider Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT AUTHORITY\LocalService 0
Human Interface Device Access hidserv Running Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
IKE and AuthIP IPsec Keying Modules IKEEXT Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Intel(R) Rapid Storage Technology IAStorDataMgrSvc Stopped Disabled Own Process "c:\program files (x86)\intel\intel(r) rapid storage technology\iastordatamgrsvc.exe" Normal LocalSystem 0
Interactive Services Detection UI0Detect Stopped Manual Own Process c:\windows\system32\ui0detect.exe Normal LocalSystem 0
Internet Connection Sharing (ICS) SharedAccess Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
IP Helper iphlpsvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
IPsec Policy Agent PolicyAgent Running Manual Share Process c:\windows\system32\svchost.exe -k networkservicenetworkrestricted Normal NT Authority\NetworkService 0
IviRegMgr IviRegMgr Stopped Disabled Own Process "c:\program files (x86)\common files\intervideo\regmgr\iviregmgr.exe" Normal LocalSystem 0
KMService KMService Stopped Auto Own Process c:\windows\system32\srvany.exe Normal LocalSystem 0
KtmRm for Distributed Transaction Coordinator KtmRm Stopped Manual Share Process c:\windows\system32\svchost.exe -k networkserviceandnoimpersonation Normal NT AUTHORITY\NetworkService 0
Link-Layer Topology Discovery Mapper lltdsvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Media Center Extender Service Mcx2Svc Stopped Disabled Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT Authority\LocalService 0
Microsoft .NET Framework NGEN v2.0.50727_X64 clr_optimization_v2.0.50727_64 Stopped Disabled Own Process c:\windows\microsoft.net\framework64\v2.0.50727\mscorsvw.exe Ignore LocalSystem 0
Microsoft .NET Framework NGEN v2.0.50727_X86 clr_optimization_v2.0.50727_32 Stopped Disabled Own Process c:\windows\microsoft.net\framework\v2.0.50727\mscorsvw.exe Ignore LocalSystem 0
Microsoft .NET Framework NGEN v4.0.30319_X64 clr_optimization_v4.0.30319_64 Stopped Auto Own Process c:\windows\microsoft.net\framework64\v4.0.30319\mscorsvw.exe Ignore LocalSystem 0
Microsoft .NET Framework NGEN v4.0.30319_X86 clr_optimization_v4.0.30319_32 Stopped Auto Own Process c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe Ignore LocalSystem 0
Microsoft Antimalware Service MsMpSvc Running Auto Own Process "c:\program files\microsoft security client\msmpeng.exe" Normal LocalSystem 0
Microsoft iSCSI Initiator Service MSiSCSI Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Microsoft Network Inspection NisSrv Running Manual Own Process "c:\program files\microsoft security client\nissrv.exe" Normal NT AUTHORITY\LocalService 0
Microsoft Software Shadow Copy Provider swprv Stopped Manual Own Process c:\windows\system32\svchost.exe -k swprv Normal LocalSystem 0
Multimedia Class Scheduler MMCSS Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Net Driver HPZ12 Net Driver HPZ12 Running Auto Own Process c:\windows\system32\svchost.exe -k hpz12 Normal NT AUTHORITY\LocalService 0
Net.Msmq Listener Adapter NetMsmqActivator Stopped Disabled Share Process "c:\windows\microsoft.net\framework64\v4.0.30319\smsvchost.exe" -netmsmqactivator Normal NT AUTHORITY\NetworkService 0
Net.Pipe Listener Adapter NetPipeActivator Stopped Disabled Share Process c:\windows\microsoft.net\framework64\v4.0.30319\smsvchost.exe Normal NT AUTHORITY\LocalService 0
Net.Tcp Listener Adapter NetTcpActivator Stopped Disabled Share Process c:\windows\microsoft.net\framework64\v4.0.30319\smsvchost.exe Normal NT AUTHORITY\LocalService 0
Net.Tcp Port Sharing Service NetTcpPortSharing Stopped Disabled Share Process c:\windows\microsoft.net\framework64\v4.0.30319\smsvchost.exe Normal NT AUTHORITY\LocalService 0
Netlogon Netlogon Stopped Manual Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
Network Access Protection Agent napagent Stopped Manual Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Network Connections Netman Running Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Network List Service netprofm Running Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Network Location Awareness NlaSvc Running Auto Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Network Store Interface Service nsi Running Auto Share Process c:\windows\system32\svchost.exe -k localservice Normal NT Authority\LocalService 0
NVIDIA Display Driver Service nvsvc Stopped Disabled Own Process c:\windows\system32\nvvsvc.exe Ignore LocalSystem 0
NVIDIA Stereoscopic 3D Driver Service Stereo Service Stopped Disabled Own Process c:\program files (x86)\nvidia corporation\3d vision\nvscpapisvr.exe Normal LocalSystem 0
NVIDIA Update Service Daemon nvUpdatusService Stopped Disabled Own Process c:\program files (x86)\nvidia corporation\nvidia update core\daemonu.exe Normal .\UpdatusUser 0
Oasis2Service Oasis2Service Stopped Disabled Own Process "c:\program files (x86)\ddni\oasis2service\oasis2service.exe" Normal LocalSystem 0
Office Source Engine ose Stopped Manual Own Process "c:\program files (x86)\common files\microsoft shared\source engine\ose.exe" Normal LocalSystem 0
Office Software Protection Platform osppsvc Stopped Manual Own Process "c:\program files\common files\microsoft shared\officesoftwareprotectionplatform\osppsvc.exe" Normal NT AUTHORITY\NetworkService 0
Parental Controls WPCSvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT Authority\LocalService 0
Peer Name Resolution Protocol PNRPsvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservicepeernet Normal NT AUTHORITY\LocalService 0
Peer Networking Grouping p2psvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservicepeernet Normal NT AUTHORITY\LocalService 0
Peer Networking Identity Manager p2pimsvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservicepeernet Normal NT AUTHORITY\LocalService 0
Performance Counter DLL Host PerfHost Stopped Manual Own Process c:\windows\syswow64\perfhost.exe Normal NT AUTHORITY\LocalService 0
Performance Logs & Alerts pla Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservicenonetwork Normal NT AUTHORITY\LocalService 0
Plug and Play PlugPlay Running Auto Share Process c:\windows\system32\svchost.exe -k dcomlaunch Normal LocalSystem 0
PMBDeviceInfoProvider PMBDeviceInfoProvider Stopped Disabled Own Process "c:\program files (x86)\sony\pmb\pmbdeviceinfoprovider.exe" Normal LocalSystem 0
Pml Driver HPZ12 Pml Driver HPZ12 Running Auto Own Process c:\windows\system32\svchost.exe -k hpz12 Normal NT AUTHORITY\LocalService 0
PnkBstrA PnkBstrA Running Auto Own Process c:\windows\system32\pnkbstra.exe Normal LocalSystem 0
PnP-X IP Bus Enumerator IPBusEnum Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
PNRP Machine Name Publication Service PNRPAutoReg Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservicepeernet Normal NT AUTHORITY\LocalService 0
Portable Device Enumerator Service WPDBusEnum Stopped Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Power Power Running Auto Share Process c:\windows\system32\svchost.exe -k dcomlaunch Normal LocalSystem 0
Print Spooler Spooler Running Auto Own Process c:\windows\system32\spoolsv.exe Normal LocalSystem 0
Problem Reports and Solutions Control Panel Support wercplsupport Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Program Compatibility Assistant Service PcaSvc Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Protected Storage ProtectedStorage Stopped Manual Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
Protexis Licensing V2 PSI_SVC_2 Stopped Disabled Own Process "c:\program files (x86)\common files\protexis\license service\psiservice_2.exe" Normal LocalSystem 0
Quality Windows Audio Video Experience QWAVE Stopped Manual Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
Remote Access Auto Connection Manager RasAuto Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Remote Access Connection Manager RasMan Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Remote Desktop Configuration SessionEnv Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Remote Desktop Services TermService Stopped Manual Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT Authority\NetworkService 0
Remote Procedure Call (RPC) RpcSs Running Auto Share Process c:\windows\system32\svchost.exe -k rpcss Normal NT AUTHORITY\NetworkService 0
Remote Procedure Call (RPC) Locator RpcLocator Stopped Manual Own Process c:\windows\system32\locator.exe Normal NT AUTHORITY\NetworkService 0
Remote Registry RemoteRegistry Stopped Manual Share Process c:\windows\system32\svchost.exe -k regsvc Normal NT AUTHORITY\LocalService 0
Routing and Remote Access RemoteAccess Stopped Disabled Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
RPC Endpoint Mapper RpcEptMapper Running Auto Share Process c:\windows\system32\svchost.exe -k rpcss Normal NT AUTHORITY\NetworkService 0
Secondary Logon seclogon Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Secure Socket Tunneling Protocol Service SstpSvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT Authority\LocalService 0
Security Accounts Manager SamSs Running Auto Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
Security Center wscsvc Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT AUTHORITY\LocalService 0
Server LanmanServer Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Shell Hardware Detection ShellHWDetection Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Ignore LocalSystem 0
Skype Updater SkypeUpdate Stopped Disabled Own Process "c:\program files (x86)\skype\updater\updater.exe" Ignore LocalSystem 0
Smart Card SCardSvr Stopped Manual Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
Smart Card Removal Policy SCPolicySvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
SNMP Trap SNMPTRAP Stopped Manual Own Process c:\windows\system32\snmptrap.exe Normal NT AUTHORITY\LocalService 0
Software Protection sppsvc Running Auto Own Process c:\windows\system32\sppsvc.exe Normal NT AUTHORITY\NetworkService 0
SPP Notification Service sppuinotify Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Spybot-S&D 2 Scanner Service SDScannerService Stopped Auto Own Process "e:\computer\programs\portableapps.com platform\portableapps\spybotportable\app\spybot\sdfssvc.exe" Normal LocalSystem 0
Spybot-S&D 2 Security Center Service SDWSCService Stopped Auto Own Process "e:\computer\programs\portableapps.com platform\portableapps\spybotportable\app\spybot\sdwscsvc.exe" Normal LocalSystem 0
Spybot-S&D 2 Updating Service SDUpdateService Stopped Auto Own Process "e:\computer\programs\portableapps.com platform\portableapps\spybotportable\app\spybot\sdupdsvc.exe" Normal LocalSystem 0
SQL Active Directory Helper Service MSSQLServerADHelper100 Stopped Disabled Own Process "c:\program files (x86)\microsoft sql server\100\shared\sqladhlp.exe" Normal NT AUTHORITY\NETWORK SERVICE 0
SQL Server (DDNI) MSSQL$DDNI Stopped Manual Own Process "c:\program files (x86)\microsoft sql server\mssql10.ddni\mssql\binn\sqlservr.exe" -sddni Normal NT AUTHORITY\NETWORK SERVICE 0
SQL Server Agent (DDNI) SQLAgent$DDNI Stopped Disabled Own Process "c:\program files (x86)\microsoft sql server\mssql10.ddni\mssql\binn\sqlagent.exe" -i ddni Normal NT AUTHORITY\NETWORK SERVICE 0
SQL Server Browser SQLBrowser Stopped Disabled Own Process "c:\program files (x86)\microsoft sql server\90\shared\sqlbrowser.exe" Normal NT AUTHORITY\LOCAL SERVICE 0
SQL Server VSS Writer SQLWriter Running Auto Own Process "c:\program files\microsoft sql server\90\shared\sqlwriter.exe" Normal LocalSystem 0
SSDP Discovery SSDPSRV Running Manual Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
Steam Client Service Steam Client Service Stopped Disabled Own Process c:\program files (x86)\common files\steam\steamservice.exe /runasservice Normal LocalSystem 0
Superfetch SysMain Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Ignore LocalSystem 0
System Event Notification Service SENS Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Tablet PC Input Service TabletInputService Stopped Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Task Scheduler Schedule Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
TCP/IP NetBIOS Helper lmhosts Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT AUTHORITY\LocalService 0
Telephony TapiSrv Stopped Manual Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Themes Themes Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Thread Ordering Server THREADORDER Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
TPM Base Services TBS Stopped Manual Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
UPnP Device Host upnphost Running Manual Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
User Profile Service ProfSvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
VAIO Content Folder Watcher VCFw Stopped Disabled Own Process "c:\program files (x86)\common files\sony shared\vaio content folder watcher\vcfw.exe" Normal LocalSystem 0
VAIO Content Metadata Intelligent Analyzing Manager VcmIAlzMgr Stopped Disabled Own Process "c:\program files\sony\vcm intelligent analyzing manager\vcmialzmgr.exe" Normal LocalSystem 0
VAIO Content Metadata Intelligent Network Service Manager VcmINSMgr Stopped Disabled Own Process "c:\program files\sony\vcm intelligent network service manager\vcminsmgr.exe" Normal LocalSystem 0
VAIO Content Metadata XML Interface VcmXmlIfHelper Stopped Disabled Own Process "c:\program files\common files\sony shared\vcmxml\vcmxmlifhelper64.exe" Normal LocalSystem 0
VAIO Entertainment Common Service SpfService Stopped Disabled Own Process "c:\program files\common files\sony shared\vaio entertainment platform\spf\spfservice.exe" Normal LocalSystem 0
VAIO Entertainment TV Device Arbitration Service VAIO Entertainment TV Device Arbitration Service Stopped Disabled Own Process "c:\program files (x86)\common files\sony shared\vaio entertainment platform\vzhardwareresourcemanager\vzhardwareresourcemanager\vzhardwareresourcemanager.exe" Normal LocalSystem 0
VAIO Event Service VAIO Event Service Stopped Disabled Own Process "c:\program files (x86)\sony\vaio event service\vesmgr.exe" Normal LocalSystem 0
VAIO Media plus Content Importer SOHCImp Stopped Disabled Own Process "c:\program files (x86)\common files\sony shared\sohlib\sohcimp.exe" Normal LocalSystem 0
VAIO Media plus Device Searcher SOHDs Stopped Disabled Own Process "c:\program files (x86)\common files\sony shared\sohlib\sohds.exe" Normal LocalSystem 0
VAIO Media plus Digital Media Server SOHDms Stopped Disabled Own Process "c:\program files (x86)\common files\sony shared\sohlib\sohdms.exe" Normal LocalSystem 0
VAIO Power Management VAIO Power Management Stopped Disabled Own Process "c:\program files\sony\vaio power management\spmservice.exe" Normal LocalSystem 0
Virtual Disk vds Stopped Manual Own Process c:\windows\system32\vds.exe Normal LocalSystem 0
Volume Shadow Copy VSS Stopped Manual Own Process c:\windows\system32\vssvc.exe Normal LocalSystem 0
VUAgent VUAgent Stopped Disabled Own Process "c:\program files\sony\vaio update\vuagent.exe" Normal LocalSystem 0
WebClient WebClient Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
WebEx Service Host for Support Center atashost Stopped Disabled Own Process "c:\windows\syswow64\atashost.exe" Normal LocalSystem 0
Windows Activation Technologies Service WatAdminSvc Stopped Manual Own Process c:\windows\system32\wat\watadminsvc.exe Normal LocalSystem 0
Windows Audio AudioSrv Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT AUTHORITY\LocalService 0
Windows Audio Endpoint Builder AudioEndpointBuilder Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Windows Backup SDRSVC Stopped Manual Own Process c:\windows\system32\svchost.exe -k sdrsvc Normal localSystem 0
Windows Biometric Service WbioSrvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k wbiosvcgroup Normal LocalSystem 0
Windows CardSpace idsvc Stopped Manual Share Process "c:\windows\microsoft.net\framework64\v3.0\windows communication foundation\infocard.exe" Normal LocalSystem 0
Windows Color System WcsPlugInService Stopped Manual Share Process c:\windows\system32\svchost.exe -k wcssvc Normal NT AUTHORITY\LocalService 0
Windows Connect Now - Config Registrar wcncsvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
Windows Defender WinDefend Stopped Manual Share Process c:\windows\system32\svchost.exe -k secsvcs Normal LocalSystem 0
Windows Driver Foundation - User-mode Driver Framework wudfsvc Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Windows Error Reporting Service WerSvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k wersvcgroup Ignore localSystem 0
Windows Event Collector Wecsvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Windows Event Log eventlog Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT AUTHORITY\LocalService 0
Windows Firewall MpsSvc Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenonetwork Normal NT Authority\LocalService 0
Windows Font Cache Service FontCache Running Auto Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
Windows Image Acquisition (WIA) stisvc Running Auto Own Process c:\windows\system32\svchost.exe -k imgsvc Normal NT Authority\LocalService 0
Windows Installer msiserver Stopped Manual Own Process c:\windows\system32\msiexec.exe /v Normal LocalSystem 0
Windows Live Family Safety Service fsssvc Stopped Manual Own Process "c:\program files (x86)\windows live\family safety\fsssvc.exe" Normal LocalSystem 0
Windows Live ID Sign-in Assistant wlidsvc Running Auto Own Process "c:\program files\common files\microsoft shared\windows live\wlidsvc.exe" Normal LocalSystem 0
Windows Live Mesh remote connections service wlcrasvc Stopped Disabled Own Process "c:\program files\windows live\mesh\wlcrasvc.exe" Normal LocalSystem 0
Windows Management Instrumentation Winmgmt Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Ignore localSystem 0
Windows Media Center Receiver Service ehRecvr Stopped Manual Own Process c:\windows\ehome\ehrecvr.exe Ignore NT AUTHORITY\networkService 0
Windows Media Center Scheduler Service ehSched Stopped Manual Own Process c:\windows\ehome\ehsched.exe Ignore NT AUTHORITY\networkService 0
Windows Media Player Network Sharing Service WMPNetworkSvc Running Auto Own Process "c:\program files\windows media player\wmpnetwk.exe" Normal NT AUTHORITY\NetworkService 0
Windows Modules Installer TrustedInstaller Stopped Manual Own Process c:\windows\servicing\trustedinstaller.exe Normal localSystem 0
Windows Presentation Foundation Font Cache 3.0.0.0 FontCache3.0.0.0 Stopped Manual Own Process c:\windows\microsoft.net\framework64\v3.0\wpf\presentationfontcache.exe Normal NT Authority\LocalService 0
Windows Remote Management (WS-Management) WinRM Stopped Manual Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Windows Search WSearch Running Auto Own Process c:\windows\system32\searchindexer.exe /embedding Normal LocalSystem 0
Windows Time W32Time Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Windows Update wuauserv Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
WinHTTP Web Proxy Auto-Discovery Service WinHttpAutoProxySvc Running Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Wired AutoConfig dot3svc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal localSystem 0
WLAN AutoConfig Wlansvc Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
WMI Performance Adapter wmiApSrv Stopped Manual Own Process c:\windows\system32\wbem\wmiapsrv.exe Normal localSystem 0
Workstation LanmanWorkstation Running Auto Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
WWAN AutoConfig WwanSvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservicenonetwork Normal NT Authority\LocalService 0
Support Forum Agent
Have you ever had Norton or McAfee installed?
________________________________________________
Monday - Friday, 8 am - 5 pm PST
Pelinti
I have never had Norton installed. McAfee is installed on a flash drive which interfaces with this computer. Flash drive has not been plugged into the computer.
Support Forum Agent
Let's check these proxy settings, and make sure Internet Explorer is not set to Work Offline.
________________________________________________
Monday - Friday, 8 am - 5 pm PST
Pelinti
The proxy settings were as they are in the support instructions, and they were toggled uncheck/check. Internet Explorer is not set to Work Offline.

The download is not authorized.
Edited by Grognak on 1/18/2013 12:25 PM PST
Support Forum Agent
Have you tried different web browsers? Firefox, Chrome, IE, etc.?

I'd also try lowering the security settings in IE.

If that doesn't help either, this may be a delay in our order processing, and we apologize. In this case, you should be able to download and install by the end of this weekend.
________________________________________________
Monday - Friday, 8 am - 5 pm PST
Pelinti
Edited by Velnrak on 1/18/2013 12:37 PM PST
Initial download was through Chrome. I have been using IE9 after the first error event. IE9 settings have been lowered to the lowest.

Will I be able to play StarCraft at all on this computer? I purchased StarCraft anthology on 1/18/2013 12:53 AM.
Support Forum Agent
01/18/2013 12:46 PMPosted by Grognak
Will I be able to play StarCraft at all on this computer?

Do you have another computer you can try? The comparison will definitely help determine if this an issue just for your computer, or this is a delayed transaction on our end.
________________________________________________
Monday - Friday, 8 am - 5 pm PST
Pelinti
01/18/2013 02:32 PMPosted by Velnrak
Will I be able to play StarCraft at all on this computer?

Do you have another computer you can try? The comparison will definitely help determine if this an issue just for your computer, or this is a delayed transaction on our end.
________________________________________________
Monday - Friday, 8 am - 5 pm PST
Pelinti


I also have this exact problem and I did everything as u instructed, Velnrak. It still shows that the download is not authorized.
I do not have another computer. I tested for a delay transaction on Blizzard's end on 1/21/2013 5:07 AM, and I purchased StarCraft on 1/18/2013 12:53 AM. "The download is not authorized."
hi guys,

Im actually facing the same problem. googled and found others are facing exactly the same issues without resolution. its been almost a year since i bought it, no problem downloading it last year May, 2012.

I have also tried all of the methods mentioned above (from another page in the forum) and none of it works.

I have tried downloading again this morning 9am (GMT +8), for a moment it downloaded about 200mb before i had to head out of the house. when i returned and attempted to resume the download, it told me the same problem 'download not authorised'.

i hope to play this game again.

regards
I'm having the same issue :c
Is there anything unusual about your internet connection?
http://us.battle.net/sc2/en/forum/topic/628238450
Also having this issue. As far as I know there is nothign wrong with my internet connection. Does not work on either computer in the house, one is running windows 7 and one is running windows 8.
Hello, I just want to give my 5 cents. I was having this problem with legacy games downloads. I kind of worked around it by keeping Internet Explorer open during the download. My OS is Windows 8 64 bits.
hi try manually entering the firewall exception, work or me.
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