StarCraft® II

Failed to download a required file.

why wont this message stop and let me into the game? i cant make it past the opening box.
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cool, half an hour and no reply, thanks guys. way to keeep up with your products.
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Support Forum Agent
savvygrey, let's try a Selective Startup first.

If that doesn't help, I'd follow up with these steps.
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Monday - Friday, 8 am - 5 pm PST
Edited by Velnrak on 1/16/2013 4:25 PM PST
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none of this worked. why cant this let me by? is there a way to get the patch dl separately as to bypass this download requirement?
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i'm currrently trying a reinstall from disc. hopefully that helps.
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ok, i tried a disc reistall, an online reinstall, all suggestions that have been passed my way, and still it says "failed to download required file. check your internet connection and try again." what is going on? is this precedented?
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Support Forum Agent
Can you stay in a Selective Startup, and list the Running Tasks and Services?

Hit the Windows key + R, and type:
msinfo32
Then hit Enter or Ok.

This will bring up System Information.

Click on the + sign next to Software Environments
Click on Running Tasks
Click on one item on the right side
Click on Edit, and then Select All (Or hit Ctrl-A)
Click on Edit, and the Copy (Or hit Ctrl-C)

Then Paste everything into a reply.

Then click on Services
Click on one item on the right side
Click on Edit, and then Select All (Or hit Ctrl-A)
Click on Edit, and the Copy (Or hit Ctrl-C)

Paste everything into the post, select and highlight everything you just pasted, and hit the "pre" button (It says "Code Blocks" when you hover your mouse over it). That'll make the information much more readable.
________________________________________________
Monday - Friday, 8 am - 5 pm PST
Pelinti
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01/16/2013 11:19 AMPosted by savvygrey
why wont this message stop and let me into the game?

Assuming it's the message I think it is... "Failed to download a required file. Please check your internet connection and try again" I would suggest (if the blue takes too long, or his/her solution doesn't work) go to patchup.info and get the TFIL file and put that in the place of your own.

http://patchup.info/sc2/tfil/
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me and my friend have the exact same problem, and we have tried everything. what ELSE is there to do?
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audiodg.exe Not Available 412 8 Not Available Not Available 1/17/2013 2:29 PM Not Available Not Available Not Available
conhost.exe Not Available 1196 8 Not Available Not Available 1/17/2013 2:30 PM Not Available Not Available Not Available
csrss.exe Not Available 440 13 Not Available Not Available 1/17/2013 2:29 PM Not Available Not Available Not Available
csrss.exe Not Available 540 13 Not Available Not Available 1/17/2013 2:29 PM Not Available Not Available Not Available
dwm.exe c:\windows\system32\dwm.exe 1664 13 51200 2097152 1/17/2013 2:30 PM 6.1.7600.16385 117.50 KB (120,320 bytes) 7/13/2009 6:37 PM
explorer.exe c:\windows\explorer.exe 1708 8 200 1380 1/17/2013 2:30 PM 6.1.7600.16768 2.74 MB (2,870,272 bytes) 11/18/2012 7:56 AM
flashutil32_11_5_502_146_activex.exe c:\windows\syswow64\macromed\flash\flashutil32_11_5_502_146_activex.exe 2916 8 200 1380 1/17/2013 2:34 PM 11.5.502.146 683.01 KB (699,400 bytes) 1/8/2013 2:14 PM
iexplore.exe c:\program files (x86)\internet explorer\iexplore.exe 1756 8 200 1380 1/17/2013 2:34 PM 9.0.8112.16457 739.55 KB (757,296 bytes) 12/13/2012 3:03 AM
iexplore.exe c:\program files (x86)\internet explorer\iexplore.exe 1684 8 200 1380 1/17/2013 2:34 PM 9.0.8112.16457 739.55 KB (757,296 bytes) 12/13/2012 3:03 AM
lsass.exe Not Available 588 9 Not Available Not Available 1/17/2013 2:29 PM Not Available Not Available Not Available
lsm.exe Not Available 596 8 Not Available Not Available 1/17/2013 2:29 PM Not Available Not Available Not Available
msinfo32.exe c:\windows\system32\msinfo32.exe 1592 8 200 1380 1/17/2013 2:42 PM 6.1.7600.16385 370.00 KB (378,880 bytes) 7/13/2009 6:31 PM
msmpeng.exe Not Available 872 8 Not Available Not Available 1/17/2013 2:29 PM Not Available Not Available Not Available
nissrv.exe Not Available 400 8 Not Available Not Available 1/17/2013 2:30 PM Not Available Not Available Not Available
searchindexer.exe Not Available 2412 8 Not Available Not Available 1/17/2013 2:30 PM Not Available Not Available Not Available
services.exe Not Available 564 9 Not Available Not Available 1/17/2013 2:29 PM Not Available Not Available Not Available
smss.exe Not Available 324 11 Not Available Not Available 1/17/2013 2:29 PM Not Available Not Available Not Available
spoolsv.exe Not Available 1460 8 Not Available Not Available 1/17/2013 2:30 PM Not Available Not Available Not Available
svchost.exe Not Available 740 8 Not Available Not Available 1/17/2013 2:29 PM Not Available Not Available Not Available
svchost.exe Not Available 820 8 Not Available Not Available 1/17/2013 2:29 PM Not Available Not Available Not Available
svchost.exe Not Available 1008 8 Not Available Not Available 1/17/2013 2:29 PM Not Available Not Available Not Available
svchost.exe Not Available 340 8 Not Available Not Available 1/17/2013 2:29 PM Not Available Not Available Not Available
svchost.exe Not Available 452 8 Not Available Not Available 1/17/2013 2:29 PM Not Available Not Available Not Available
svchost.exe Not Available 464 8 Not Available Not Available 1/17/2013 2:29 PM Not Available Not Available Not Available
svchost.exe Not Available 1080 8 Not Available Not Available 1/17/2013 2:29 PM Not Available Not Available Not Available
svchost.exe Not Available 1520 8 Not Available Not Available 1/17/2013 2:30 PM Not Available Not Available Not Available
svchost.exe Not Available 2044 8 Not Available Not Available 1/17/2013 2:32 PM Not Available Not Available Not Available
system Not Available 4 8 Not Available Not Available 1/17/2013 2:29 PM Not Available Not Available Not Available
system idle process Not Available 0 0 Not Available Not Available Not Available Not Available Not Available Not Available
taskhost.exe c:\windows\system32\taskhost.exe 1656 8 200 1380 1/17/2013 2:30 PM 6.1.7600.16385 67.50 KB (69,120 bytes) 7/13/2009 6:31 PM
wininit.exe Not Available 516 13 Not Available Not Available 1/17/2013 2:29 PM Not Available Not Available Not Available
winlogon.exe Not Available 632 13 Not Available Not Available 1/17/2013 2:29 PM Not Available Not Available Not Available
wlanext.exe Not Available 1188 8 Not Available Not Available 1/17/2013 2:30 PM Not Available Not Available Not Available
wmiprvse.exe Not Available 2520 8 Not Available Not Available 1/17/2013 2:34 PM Not Available Not Available Not Available
wmiprvse.exe Not Available 2124 8 Not Available Not Available 1/17/2013 2:42 PM Not Available Not Available Not Available
wuauclt.exe c:\windows\system32\wuauclt.exe 2556 8 200 1380 1/17/2013 2:33 PM 7.6.7600.256 56.52 KB (57,880 bytes) 11/18/2012 7:22 AM
wudfhost.exe Not Available 456 8 Not Available Not Available 1/17/2013 2:36 PM Not Available Not Available Not Available
Edited by Velnrak on 1/17/2013 4:31 PM PST
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did you solve your problem?
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Support Forum Agent
strawhatkevo, it looks like you're posting from a university network. I would check with your campus network administrators to be sure ports 3724 and 1119 are allowed for you.
________________________________________________
Monday - Friday, 8 am - 5 pm PST
Pelinti
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so the university is blocking me from playing starcraft? lol
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i live in a dorm and a few days ago i was able to play without any problems
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I had a similar problem trying to do it via the wireless network on campus, but then I tried using a cabled connection and it worked fine. Hope this helps!
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