StarCraft® II

Heart of the Swarm Beta Login Issues


Support Forum Agent
Posts: 29,408
From the General Discussion forum:

As some of you have seen, re-entering the beta key you previously claimed may now flag your account for the Heart of the Swarm beta. If you previously entered a beta key, please try re-entering it here.

We're also currently looking into a couple different cases that may be preventing some of players from accessing the beta. These issues include receiving the "You have already registered this game" error message, as well as an issue where players previously had the Heart of the Swarm beta appear on their Account Management page only to have it removed late yesterday evening. While we do not have any specific information to provide at this time, this is something we're actively investigating. We will provide more information regarding these issues as soon as it becomes available. Thank you for your patience.

UPDATE: 2/13
02/13/2013 02:47 PMPosted by Aldrexus
Investigation into the cause of this issue continues. We appreciate your ongoing patience and encourage each of you to keep an eye on the email address tied to your account for more information.

Monday - Friday, 8 am - 5 pm PST
Edited by Velnrak on 2/13/2013 3:23 PM PST
Support Forum Agent
Posts: 29,408
From our Heart of the Swarm Beta Bug Report forum:

Game Client Version Mismatch Error
We are aware of an issue that has prevented some players from logging in to some regions.

Players encountering this issue will see the following error message:
  • Game client version mismatch with selected region.
    The currently selected region may not yet be updated to the latest version of StarCraft II, and you will have to wait until maintenance on this region is complete. You may be able to continue playing if you change back to the region in which you last updated the game.

If you see this error on your first log in attempt please close the error dialog and attempt to log in a second time without closing your client. You should be able to log in successfully on the second attempt. This issue applies to both Wings of Liberty and the current Heart of the Swarm Beta and has been reported primarily with the Korean and German versions of the game.

If this work around does not fix your issue please reply to this thread.

UPDATE: This method has been verified as effective when using US clients that encounter this notice. Non-US clients are still being worked on.

Monday - Friday, 8 am - 5 pm PST
Edited by Velnrak on 2/8/2013 9:55 AM PST
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