StarCraft® II

Starcraft 2 launcher stalling

As of around 24 hours ago my SC2 launcher for WoL isn't working. It gets to around %70 and just stalls their indefinitely. Any suggestions ?
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Oh I forgot to mention that I've tried turning off all startup items and non MS services to see if that helped and it didn't.
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Support Forum Agent
Can you try deleting the Battle.net cache, Lightform?
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Pelinti
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Wow thanks for such a quick response.

I've just tried that suggestion, and initially it changed the message I got from "updating blizzard launcher" to "updating blizzard update agent", but this stalled at about %30, and after I had closed it and reopened it, it went back to the %70 of "updating blizzard launcher" message.

In other words, it gives me the agent message first, and when that stalls and is closed it then gives me the launcher one.
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Support Forum Agent
Are you using Windows 7 or Windows 8?
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Monday - Friday, 8 am - 5 pm PST
Pelinti
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XP
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Support Forum Agent
02/14/2013 11:14 AMPosted by Lightform
Oh I forgot to mention that I've tried turning off all startup items and non MS services to see if that helped and it didn't.

Ok, can you stay in a Selective Startup, and list the Running Tasks and Services?

Hit the Windows key + R, and type:
msinfo32
Then hit Enter or Ok.

This will bring up System Information.

Click on the + sign next to Software Environments
Click on Running Tasks
Click on one item on the right side
Click on Edit, and then Select All (Or hit Ctrl-A)
Click on Edit, and the Copy (Or hit Ctrl-C)

Then Paste everything into a reply.

Then click on Services
Click on one item on the right side
Click on Edit, and then Select All (Or hit Ctrl-A)
Click on Edit, and the Copy (Or hit Ctrl-C)

Paste everything into the post, select and highlight everything you just pasted, and hit the "pre" button (It says "Code Blocks" when you hover your mouse over it). That'll make the information much more readable.
________________________________________________
Monday - Friday, 8 am - 5 pm PST
Pelinti
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alg.exe Not Available 1956 8 Not Available Not Available 2/15/2013 9:01 AM Not Available Not Available Not Available
avgcsrvx.exe d:\program files\avg\avg2012\avgcsrvx.exe 720 8 204800 1413120 2/15/2013 9:01 AM 12.0.0.2111 330.84 KB (338,784 bytes) 2/14/2012 4:52 AM
avgrsx.exe d:\progra~1\avg\avg2012\avgrsx.exe 684 8 204800 1413120 2/15/2013 9:01 AM 12.0.0.2210 740.62 KB (758,392 bytes) 7/26/2012 2:23 AM
chrome.exe d:\documents and settings\lightform\local settings\application data\google\chrome\application\chrome.exe 1328 8 204800 1413120 2/15/2013 9:26 AM 24.0.1312.57 1.19 MB (1,248,208 bytes) 10/19/2012 4:18 PM
chrome.exe d:\documents and settings\lightform\local settings\application data\google\chrome\application\chrome.exe 404 6 204800 1413120 2/15/2013 9:26 AM 24.0.1312.57 1.19 MB (1,248,208 bytes) 10/19/2012 4:18 PM
chrome.exe d:\documents and settings\lightform\local settings\application data\google\chrome\application\chrome.exe 1484 8 204800 1413120 2/15/2013 9:26 AM 24.0.1312.57 1.19 MB (1,248,208 bytes) 10/19/2012 4:18 PM
chrome.exe d:\documents and settings\lightform\local settings\application data\google\chrome\application\chrome.exe 488 8 204800 1413120 2/15/2013 9:26 AM 24.0.1312.57 1.19 MB (1,248,208 bytes) 10/19/2012 4:18 PM
chrome.exe d:\documents and settings\lightform\local settings\application data\google\chrome\application\chrome.exe 1164 6 204800 1413120 2/15/2013 9:28 AM 24.0.1312.57 1.19 MB (1,248,208 bytes) 10/19/2012 4:18 PM
chrome.exe d:\documents and settings\lightform\local settings\application data\google\chrome\application\chrome.exe 2692 8 204800 1413120 2/15/2013 9:28 AM 24.0.1312.57 1.19 MB (1,248,208 bytes) 10/19/2012 4:18 PM
chrome.exe d:\documents and settings\lightform\local settings\application data\google\chrome\application\chrome.exe 3604 8 204800 1413120 2/15/2013 9:37 AM 24.0.1312.57 1.19 MB (1,248,208 bytes) 10/19/2012 4:18 PM
chrome.exe d:\documents and settings\lightform\local settings\application data\google\chrome\application\chrome.exe 2560 6 204800 1413120 2/15/2013 9:40 AM 24.0.1312.57 1.19 MB (1,248,208 bytes) 10/19/2012 4:18 PM
csrss.exe Not Available 908 13 Not Available Not Available 2/15/2013 9:01 AM Not Available Not Available Not Available
explorer.exe d:\windows\explorer.exe 2028 8 204800 1413120 2/15/2013 9:01 AM 6.00.2900.5512 (xpsp.080413-2105) 1,009.50 KB (1,033,728 bytes) 4/15/2008 12:00 AM
helpctr.exe d:\windows\pchealth\helpctr\binaries\helpctr.exe 4024 8 204800 1413120 2/15/2013 10:11 AM 5.1.2600.5512 (xpsp.080413-2108) 751.00 KB (769,024 bytes) 10/19/2012 2:20 PM
helpsvc.exe d:\windows\pchealth\helpctr\binaries\helpsvc.exe 3124 8 204800 1413120 2/15/2013 10:11 AM 5.1.2600.5997 (xpsp_sp3_gdr.100614-1759) 727.00 KB (744,448 bytes) 10/19/2012 2:20 PM
lsass.exe d:\windows\system32\lsass.exe 1016 9 204800 1413120 2/15/2013 9:01 AM 5.1.2600.5512 (xpsp.080413-2113) 13.00 KB (13,312 bytes) 4/15/2008 12:00 AM
services.exe d:\windows\system32\services.exe 1004 9 204800 1413120 2/15/2013 9:01 AM 5.1.2600.5755 (xpsp_sp3_gdr.090206-1234) 108.00 KB (110,592 bytes) 4/15/2008 12:00 AM
smss.exe d:\windows\system32\smss.exe 648 11 204800 1413120 2/15/2013 9:00 AM 5.1.2600.5512 (xpsp.080413-2111) 49.50 KB (50,688 bytes) 4/15/2008 12:00 AM
spoolsv.exe d:\windows\system32\spoolsv.exe 1684 8 204800 1413120 2/15/2013 9:01 AM 5.1.2600.6024 (xpsp_sp3_gdr.100817-1626) 57.50 KB (58,880 bytes) 4/15/2008 12:00 AM
svchost.exe d:\windows\system32\svchost.exe 1196 8 204800 1413120 2/15/2013 9:01 AM 5.1.2600.5512 (xpsp.080413-2111) 14.00 KB (14,336 bytes) 4/15/2008 12:00 AM
svchost.exe Not Available 1260 8 Not Available Not Available 2/15/2013 9:01 AM Not Available Not Available Not Available
svchost.exe d:\windows\system32\svchost.exe 1356 8 204800 1413120 2/15/2013 9:01 AM 5.1.2600.5512 (xpsp.080413-2111) 14.00 KB (14,336 bytes) 4/15/2008 12:00 AM
svchost.exe Not Available 1476 8 Not Available Not Available 2/15/2013 9:01 AM Not Available Not Available Not Available
svchost.exe Not Available 1556 8 Not Available Not Available 2/15/2013 9:01 AM Not Available Not Available Not Available
svchost.exe Not Available 476 8 Not Available Not Available 2/15/2013 9:01 AM Not Available Not Available Not Available
svchost.exe d:\windows\system32\svchost.exe 564 8 204800 1413120 2/15/2013 9:01 AM 5.1.2600.5512 (xpsp.080413-2111) 14.00 KB (14,336 bytes) 4/15/2008 12:00 AM
svchost.exe d:\windows\system32\svchost.exe 2372 8 204800 1413120 2/15/2013 9:01 AM 5.1.2600.5512 (xpsp.080413-2111) 14.00 KB (14,336 bytes) 4/15/2008 12:00 AM
system Not Available 4 8 0 1413120 Not Available Not Available Not Available Not Available
system idle process Not Available 0 0 Not Available Not Available Not Available Not Available Not Available Not Available
winlogon.exe d:\windows\system32\winlogon.exe 956 13 204800 1413120 2/15/2013 9:01 AM 5.1.2600.5512 (xpsp.080413-2113) 496.00 KB (507,904 bytes) 4/15/2008 12:00 AM
wmiprvse.exe Not Available 3920 8 Not Available Not Available 2/15/2013 10:11 AM Not Available Not Available Not Available
wscntfy.exe d:\windows\system32\wscntfy.exe 2204 8 204800 1413120 2/15/2013 9:01 AM 5.1.2600.5512 (xpsp.080413-2108) 13.50 KB (13,824 bytes) 4/15/2008 12:00 AM
wuauclt.exe d:\windows\system32\wuauclt.exe 2984 8 204800 1413120 2/15/2013 9:02 AM 7.6.7600.256 (winmain_wtr_wsus3sp2(oobla).120602-1459) 52.52 KB (53,784 bytes) 10/19/2012 2:20 PM
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.NET Runtime Optimization Service v2.0.50727_X86 clr_optimization_v2.0.50727_32 Stopped Manual Own Process d:\windows\microsoft.net\framework\v2.0.50727\mscorsvw.exe Ignore LocalSystem 0
ASP.NET State Service aspnet_state Stopped Manual Own Process d:\windows\microsoft.net\framework\v2.0.50727\aspnet_state.exe Normal NT AUTHORITY\NetworkService 0
AVG WatchDog avgwd Stopped Disabled Own Process "d:\program files\avg\avg2012\avgwdsvc.exe" Normal LocalSystem 0
Alerter Alerter Stopped Disabled Share Process d:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Application Layer Gateway Service ALG Running Manual Own Process d:\windows\system32\alg.exe Normal NT AUTHORITY\LocalService 0
Application Management AppMgmt Stopped Manual Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Ati HotKey Poller Ati HotKey Poller Stopped Disabled Own Process d:\windows\system32\ati2evxx.exe Normal LocalSystem 0
Automatic Updates wuauserv Running Auto Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Background Intelligent Transfer Service BITS Stopped Manual Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
COM+ Event System EventSystem Running Manual Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
COM+ System Application COMSysApp Stopped Manual Own Process d:\windows\system32\dllhost.exe /processid:{02d4b3f1-fd88-11d1-960d-00805fc79235} Normal LocalSystem 0
ClipBook ClipSrv Stopped Disabled Own Process d:\windows\system32\clipsrv.exe Normal LocalSystem 0
Computer Browser Browser Running Auto Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Creative Audio Engine Licensing Service Creative Audio Engine Licensing Service Stopped Disabled Own Process "d:\program files\common files\creative labs shared\service\ctaelicensing.exe" Normal LocalSystem 0
Creative Audio Service CTAudSvcService Stopped Disabled Own Process d:\program files\creative\shared files\ctaudsvc.exe Normal LocalSystem 0
Cryptographic Services CryptSvc Running Auto Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
CyberLink Product - 2012/12/21 00:01:00 CLKMSVC10_18EB2E78 Stopped Disabled Own Process "d:\program files\cyberlink\powerdvd10\navfilter\kmsvc.exe" /svc Normal LocalSystem 0
DCOM Server Process Launcher DcomLaunch Running Auto Share Process d:\windows\system32\svchost -k dcomlaunch Normal LocalSystem 0
DHCP Client Dhcp Running Auto Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
DNS Client Dnscache Running Auto Share Process d:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Distributed Link Tracking Client TrkWks Running Auto Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Distributed Transaction Coordinator MSDTC Stopped Manual Own Process d:\windows\system32\msdtc.exe Normal NT AUTHORITY\NetworkService 0
EPSON V3 Service4(01) EPSON_PM_RPCV4_01 Stopped Disabled Own Process d:\documents and settings\all users\application data\epson\epw!3 ssrp\e_s40rp7.exe Normal LocalSystem 0
Error Reporting Service ERSvc Running Auto Share Process d:\windows\system32\svchost.exe -k netsvcs Ignore LocalSystem 0
Event Log Eventlog Running Auto Share Process d:\windows\system32\services.exe Normal LocalSystem 0
Extensible Authentication Protocol Service EapHost Stopped Manual Share Process d:\windows\system32\svchost.exe -k eapsvcs Normal localSystem 0
Fast User Switching Compatibility FastUserSwitchingCompatibility Running Manual Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
HTTP SSL HTTPFilter Running Manual Share Process d:\windows\system32\svchost.exe -k httpfilter Normal LocalSystem 0
Health Key and Certificate Management Service hkmsvc Stopped Manual Share Process d:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Help and Support helpsvc Running Auto Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Human Interface Device Access HidServ Stopped Disabled Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
IMAPI CD-Burning COM Service ImapiService Stopped Manual Own Process d:\windows\system32\imapi.exe Normal LocalSystem 0
IPSEC Services PolicyAgent Running Auto Share Process d:\windows\system32\lsass.exe Normal LocalSystem 0
Indexing Service CiSvc Stopped Manual Share Process d:\windows\system32\cisvc.exe Normal LocalSystem 0
Java Quick Starter JavaQuickStarterService Stopped Disabled Own Process "d:\program files\java\jre7\bin\jqs.exe" -service -config "d:\program files\java\jre7\lib\deploy\jqs\jqs.conf" Normal LocalSystem 0
Logical Disk Manager dmserver Stopped Manual Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Logical Disk Manager Administrative Service dmadmin Stopped Manual Share Process d:\windows\system32\dmadmin.exe /com Normal LocalSystem 0
Logitech Bluetooth Service LBTServ Stopped Disabled Own Process d:\program files\common files\logishrd\bluetooth\lbtserv.exe Normal LocalSystem 0
MS Software Shadow Copy Provider SwPrv Stopped Manual Own Process d:\windows\system32\dllhost.exe /processid:{1c73ccc6-a875-4e6a-a9cf-3aa658871e29} Ignore LocalSystem 0
Messenger Messenger Stopped Disabled Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Mozilla Maintenance Service MozillaMaintenance Stopped Disabled Own Process "d:\program files\mozilla maintenance service\maintenanceservice.exe" Normal LocalSystem 0
NT LM Security Support Provider NtLmSsp Stopped Manual Share Process d:\windows\system32\lsass.exe Normal LocalSystem 0
NVIDIA Display Driver Service nvsvc Stopped Disabled Own Process d:\windows\system32\nvsvc32.exe Ignore LocalSystem 0
Net Logon Netlogon Stopped Manual Share Process d:\windows\system32\lsass.exe Normal LocalSystem 0
Net.Tcp Port Sharing Service NetTcpPortSharing Stopped Disabled Share Process "d:\windows\microsoft.net\framework\v3.0\windows communication foundation\smsvchost.exe" Normal NT AUTHORITY\LocalService 0
NetMeeting Remote Desktop Sharing mnmsrvc Stopped Manual Own Process d:\windows\system32\mnmsrvc.exe Normal LocalSystem 0
Network Access Protection Agent napagent Stopped Manual Share Process d:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Network Connections Netman Running Manual Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Network DDE NetDDE Stopped Disabled Share Process d:\windows\system32\netdde.exe Normal LocalSystem 0
Network DDE DSDM NetDDEdsdm Stopped Disabled Share Process d:\windows\system32\netdde.exe Normal LocalSystem 0
Network Location Awareness (NLA) Nla Running Manual Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Network Provisioning Service xmlprov Stopped Manual Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Performance Logs and Alerts SysmonLog Stopped Manual Own Process d:\windows\system32\smlogsvc.exe Normal NT Authority\NetworkService 0
Plug and Play PlugPlay Running Auto Share Process d:\windows\system32\services.exe Normal LocalSystem 0
Portable Media Serial Number Service WmdmPmSN Stopped Manual Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Print Spooler Spooler Running Auto Own Process d:\windows\system32\spoolsv.exe Normal LocalSystem 0
Protected Storage ProtectedStorage Running Auto Share Process d:\windows\system32\lsass.exe Normal LocalSystem 0
QoS RSVP RSVP Stopped Manual Own Process d:\windows\system32\rsvp.exe Normal LocalSystem 0
Remote Access Auto Connection Manager RasAuto Stopped Manual Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Remote Access Connection Manager RasMan Stopped Manual Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Remote Desktop Help Session Manager RDSessMgr Stopped Manual Own Process d:\windows\system32\sessmgr.exe Normal LocalSystem 0
Remote Procedure Call (RPC) RpcSs Running Auto Own Process d:\windows\system32\svchost -k rpcss Normal NT Authority\NetworkService 0
Remote Procedure Call (RPC) Locator RpcLocator Stopped Manual Own Process d:\windows\system32\locator.exe Normal NT AUTHORITY\NetworkService 0
Removable Storage NtmsSvc Stopped Manual Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Routing and Remote Access RemoteAccess Stopped Disabled Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
SSDP Discovery Service SSDPSRV Running Manual Share Process d:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Secondary Logon seclogon Running Auto Share Process d:\windows\system32\svchost.exe -k netsvcs Ignore LocalSystem 0
Security Accounts Manager SamSs Running Auto Share Process d:\windows\system32\lsass.exe Normal LocalSystem 0
Security Center wscsvc Running Auto Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Server LanmanServer Running Auto Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Shell Hardware Detection ShellHWDetection Running Auto Share Process d:\windows\system32\svchost.exe -k netsvcs Ignore LocalSystem 0
Smart Card SCardSvr Stopped Manual Share Process d:\windows\system32\scardsvr.exe Ignore NT AUTHORITY\LocalService 0
System Event Notification SENS Running Auto Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
System Restore Service srservice Running Auto Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
TCP/IP NetBIOS Helper LmHosts Running Auto Share Process d:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Task Scheduler Schedule Running Auto Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Telephony TapiSrv Stopped Manual Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Terminal Services TermService Running Manual Share Process d:\windows\system32\svchost -k dcomlaunch Normal LocalSystem 0
Themes Themes Running Auto Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Uninterruptible Power Supply UPS Stopped Manual Own Process d:\windows\system32\ups.exe Normal NT AUTHORITY\LocalService 0
Universal Plug and Play Device Host upnphost Stopped Manual Share Process d:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Volume Shadow Copy VSS Stopped Manual Own Process d:\windows\system32\vssvc.exe Normal LocalSystem 0
WMI Performance Adapter WmiApSrv Stopped Manual Own Process d:\windows\system32\wbem\wmiapsrv.exe Normal LocalSystem 0
WebClient WebClient Running Auto Own Process d:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Windows Audio AudioSrv Running Auto Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Windows CardSpace idsvc Stopped Disabled Share Process "d:\windows\microsoft.net\framework\v3.0\windows communication foundation\infocard.exe" Normal LocalSystem 0
Windows Firewall/Internet Connection Sharing (ICS) SharedAccess Running Auto Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Windows Image Acquisition (WIA) stisvc Running Auto Share Process d:\windows\system32\svchost.exe -k imgsvc Normal LocalSystem 0
Windows Installer MSIServer Stopped Manual Share Process d:\windows\system32\msiexec.exe /v Normal LocalSystem 0
Windows Management Instrumentation winmgmt Running Auto Share Process d:\windows\system32\svchost.exe -k netsvcs Ignore LocalSystem 0
Windows Presentation Foundation Font Cache 3.0.0.0 FontCache3.0.0.0 Stopped Manual Own Process d:\windows\microsoft.net\framework\v3.0\wpf\presentationfontcache.exe Normal NT AUTHORITY\LocalService 0
Windows Time W32Time Running Auto Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Wired AutoConfig Dot3svc Stopped Manual Share Process d:\windows\system32\svchost.exe -k dot3svc Normal LocalSystem 0
Wireless Zero Configuration WZCSVC Running Auto Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Workstation lanmanworkstation Running Auto Share Process d:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
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Support Forum Agent
Ok, AVG may be a factor. Would you be able to uninstall AVG just for now? AVG has a removal tool.
________________________________________________
Monday - Friday, 8 am - 5 pm PST
Pelinti
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.
Edited by Lightform on 2/19/2013 3:16 PM PST
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Run AVG removal tool on safe mode, I'm not sure it's going to work but it's worth a shot (Had my fair share of AVG not uninstalling and it can be extremely frustrating)
Edited by eld on 2/14/2013 6:44 PM PST
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Thanks for the suggestion eld... didn't work unfortunately :-/ I can't stand programs which won't uninstall !
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Ok I don't know if this issue is being covered somewhere else, but I still have this problem and can't play the game. I also have a few updates :

1) another p.c connected to the same router can play SC2 just fine

2) I thought I might be able to repair the installation using the CD, so I tried to run the install option from the CD menu, and it said it was unable to detect an internet connection even though everything else on this p.c can use it.

3) I have tried running the game after deleting the b.net folder ( which I do every time I try ) and also installing it while my windows firewall is switched off, and my router firewall is switched off, and AVG is uninstalled and it still doesn't change things.

Where to next ?
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Well I managed to resolve this issue by luck rather than any support !

For some reason when I used the windows update tool it told me that I needed to "connect" to microsofts web page in order to see what updates were available, and gave me a button to do so. Once I was connected it seemed to resolve SC2's issue with thinking it couldn't connect as well. Problem solved.
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