StarCraft® II

Error: BLZAPPBTS00008

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What next?
Support Forum Agent
Same error after the chipset driver update?
________________________________________________
Monday - Friday, 8 am - 5 pm PST
Pelinti
Yes sir. Only thing that needed to update what "rapid intel storage techonology"

PS: Hey btw I unstalled Sc2 and the beta.. also the registry, the agent tries to update, launcher loads.. then it completely disappears. The Actual launcher that say's "play" and has all the options and news doesn't even appear. I'm using a digtal version I downloaded to install, doesn't work. I use the physical copy and it installs 100% then the online agent/launcher takes over after the install the same thing. The HoTS beta installer does the same thing.. wouldn't even get to an installing state.
Edited by TheIrieOne on 2/22/2013 10:30 AM PST
Support Forum Agent
Ok, let's get some more information from CPU-Z.

Run CPU-Z, and then click on the About tab.

At the bottom, there is a Tools section. Click on Save Report (.HTML).

Hit Save, and that will create a file on your desktop.

Open the .htm file, and you can copy and paste the info from the html file into a new post.
________________________________________________
Monday - Friday, 8 am - 5 pm PST
Pelinti
What program do I use to view the HTM?
Support Forum Agent
It should open up in any web browser.
________________________________________________
Monday - Friday, 8 am - 5 pm PST
Pelinti
post exceeds 5000 characters
What specifically, Should I post in sections?
Support Forum Agent
Can you post these sections?

Processors Information
Chipset
Memory SPD
Monitoring
LPCIO
Hardware Monitors
DMI (you can exclude the DMI Port Connector entries)

________________________________________________
Monday - Friday, 8 am - 5 pm PST
Pelinti
Processor 1 ID = 0
Number of cores 4 (max 8)
Number of threads 8 (max 16)
Name Intel Core i7 860
Codename Lynnfield
Specification Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz
Package (platform ID) Socket 1156 LGA (0x1)
CPUID 6.E.5
Extended CPUID 6.1E
Core Stepping B1
Technology 45 nm
TDP Limit 95 Watts
Core Speed 3417.1 MHz
Multiplier x FSB 26.0 x 131.4 MHz
Rated Bus speed 2365.7 MHz
Stock frequency 2800 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x
L1 Data cache 4 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instruction cache 4 x 32 KBytes, 4-way set associative, 64-byte line size
L2 cache 4 x 256 KBytes, 8-way set associative, 64-byte line size
L3 cache 8 MBytes, 16-way set associative, 64-byte line size
FID/VID Control yes


Turbo Mode supported, enabled
Max turbo frequency 3466 MHz
Max non-turbo ratio 21x
Max turbo ratio 26x
Max efficiency ratio 9x
TDC Limit 89 Amps
Core TDP 89 Watts
Uncore TDP 6 Watts
Power @ 9x 13 Watts
Power @ 10x 15 Watts
Power @ 11x 18 Watts
Power @ 12x 22 Watts
Power @ 13x 27 Watts
Power @ 14x 32 Watts
Power @ 15x 38 Watts
Power @ 16x 45 Watts
Power @ 17x 53 Watts
Power @ 18x 62 Watts
Power @ 19x 71 Watts
Power @ 20x 82 Watts
Power @ 21x 95 Watts
Max bus number 255
Attached device PCI device at bus 255, device 2, function 1
Attached device PCI device at bus 255, device 3, function 4
Attached device PCI device at bus 255, device 2, function 1
Edited by TheIrieOne on 2/22/2013 11:06 AM PST
Chipset
Northbridge Intel DMI Host Bridge rev. 11
Southbridge Intel H57 rev. 06
Graphic Interface PCI-Express
PCI-E Link Width x16
PCI-E Max Link Width x16
Memory Type DDR3
Memory Size 8192 MBytes
Channels Dual
Memory Frequency 525.7 MHz (2:8)
CAS# latency (CL) 7.0
RAS# to CAS# delay (tRCD) 7
RAS# Precharge (tRP) 7
Cycle Time (tRAS) 20
Row Refresh Cycle Time (tRFC) 59
Command Rate (CR) 2T
Uncore Frequency 2365.7 MHz
Memory SPD
DIMM # 1
SMBus address 0x50
Memory type DDR3
Module format UDIMM
Manufacturer (ID) Elpida (7F7FFE0000000000)
Size 2048 MBytes
Max bandwidth PC3-8500F (533 MHz)
Part number EBJ21UE8BDF0-AE-F
Serial number 2B1C7F97
Manufacturing date Week 41/Year 09
Number of banks 8
Nominal Voltage 1.50 Volts
EPP no
XMP no
AMP no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 6.0-6-6-18-24 @ 457 MHz
JEDEC #2 7.0-7-7-20-27 @ 533 MHz
JEDEC #3 8.0-8-8-23-31 @ 609 MHz

DIMM # 2
SMBus address 0x51
Memory type DDR3
Module format UDIMM
Manufacturer (ID) Elpida (7F7FFE0000000000)
Size 2048 MBytes
Max bandwidth PC3-8500F (533 MHz)
Part number EBJ21UE8BDF0-AE-F
Serial number 2B1C7F84
Manufacturing date Week 41/Year 09
Number of banks 8
Nominal Voltage 1.50 Volts
EPP no
XMP no
AMP no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 6.0-6-6-18-24 @ 457 MHz
JEDEC #2 7.0-7-7-20-27 @ 533 MHz
JEDEC #3 8.0-8-8-23-31 @ 609 MHz

DIMM # 3
SMBus address 0x52
Memory type DDR3
Module format UDIMM
Manufacturer (ID) Elpida (7F7FFE0000000000)
Size 2048 MBytes
Max bandwidth PC3-8500F (533 MHz)
Part number EBJ21UE8BDF0-AE-F
Serial number 2B1C7F73
Manufacturing date Week 41/Year 09
Number of banks 8
Nominal Voltage 1.50 Volts
EPP no
XMP no
AMP no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 6.0-6-6-18-24 @ 457 MHz
JEDEC #2 7.0-7-7-20-27 @ 533 MHz
JEDEC #3 8.0-8-8-23-31 @ 609 MHz

DIMM # 4
SMBus address 0x53
Memory type DDR3
Module format UDIMM
Manufacturer (ID) Elpida (7F7FFE0000000000)
Size 2048 MBytes
Max bandwidth PC3-8500F (533 MHz)
Part number EBJ21UE8BDF0-AE-F
Serial number 2B1C7F87
Manufacturing date Week 41/Year 09
Number of banks 8
Nominal Voltage 1.50 Volts
EPP no
XMP no
AMP no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 6.0-6-6-18-24 @ 457 MHz
JEDEC #2 7.0-7-7-20-27 @ 533 MHz
JEDEC #3 8.0-8-8-23-31 @ 609 MHz

DIMM # 1
SPD registers
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
00 92 10 0B 02 02 11 00 09 03 52 01 08 0F 00 1C 00
10 69 78 69 3C 69 11 2C 95 70 03 3C 3C 01 2C 83 81
20 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
30 00 00 00 00 00 00 00 00 00 00 00 00 0F 11 01 01
40 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
50 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
60 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
70 00 00 00 00 00 02 FE 4A 09 41 2B 1C 7F 97 E9 0E
80 45 42 4A 32 31 55 45 38 42 44 46 30 2D 41 45 2D
90 46 20 30 20 02 FE 00 00 00 00 00 00 00 00 00 00
A0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
B0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
C0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
D0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
E0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
F0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

DIMM # 2
SPD registers
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
00 92 10 0B 02 02 11 00 09 03 52 01 08 0F 00 1C 00
10 69 78 69 3C 69 11 2C 95 70 03 3C 3C 01 2C 83 81
20 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
30 00 00 00 00 00 00 00 00 00 00 00 00 0F 11 01 01
40 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
50 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
60 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
70 00 00 00 00 00 02 FE 4A 09 41 2B 1C 7F 84 E9 0E
80 45 42 4A 32 31 55 45 38 42 44 46 30 2D 41 45 2D
90 46 20 30 20 02 FE 00 00 00 00 00 00 00 00 00 00
A0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
B0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
C0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
D0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
E0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
F0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

DIMM # 3
SPD registers
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
00 92 10 0B 02 02 11 00 09 03 52 01 08 0F 00 1C 00
10 69 78 69 3C 69 11 2C 95 70 03 3C 3C 01 2C 83 81
20 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
30 00 00 00 00 00 00 00 00 00 00 00 00 0F 11 01 01
40 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
50 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
60 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
70 00 00 00 00 00 02 FE 4A 09 41 2B 1C 7F 73 E9 0E
80 45 42 4A 32 31 55 45 38 42 44 46 30 2D 41 45 2D
90 46 20 30 20 02 FE 00 00 00 00 00 00 00 00 00 00
A0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
B0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
C0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
D0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
E0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
F0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

DIMM # 4
SPD registers
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
00 92 10 0B 02 02 11 00 09 03 52 01 08 0F 00 1C 00
10 69 78 69 3C 69 11 2C 95 70 03 3C 3C 01 2C 83 81
20 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
30 00 00 00 00 00 00 00 00 00 00 00 00 0F 11 01 01
40 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
50 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
60 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
70 00 00 00 00 00 02 FE 4A 09 41 2B 1C 7F 87 E9 0E
80 45 42 4A 32 31 55 45 38 42 44 46 30 2D 41 45 2D
90 46 20 30 20 02 FE 00 00 00 00 00 00 00 00 00 00
A0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
B0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
C0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
D0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
E0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
F0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Edited by Velnrak on 2/22/2013 11:27 AM PST
Monitoring
Mainboard Model 0T568R (0x00000179 - 0x00531A40)

LPCIO
LPCIO Vendor ITE
LPCIO Model IT8720
LPCIO Vendor ID 0x90
LPCIO Chip ID 0x8720
LPCIO Revision ID 0x8
Config Mode I/O address 0x2E
Config Mode LDN 0x4
Config Mode registers
00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
00 00 00 00 00 00 00 00 04 00 00 00 00 00 00 00 00
10 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
20 87 20 08 00 00 01 FF C0 41 00 A7 00 03 00 00 00
30 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
40 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
50 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
60 0A 10 0A 00 00 00 00 00 00 00 00 00 00 00 00 00
70 00 02 00 00 04 04 00 00 00 00 00 00 00 00 00 00
Register space LPC, base address = 0x0A10
Hardware Monitors
Hardware monitor ITE IT87
Voltage 0 1.10 Volts [0x45] (CPU VCORE)
Voltage 1 3.02 Volts [0xBD] (VIN1)
Voltage 2 3.33 Volts [0xD0] (+3.3V)
Voltage 3 5.08 Volts [0xBD] (+5V)
Voltage 4 11.97 Volts [0xBB] (+12V)
Voltage 5 -8.64 Volts [0x87] (-12V)
Voltage 6 -8.64 Volts [0x87] (-5V)
Voltage 7 4.84 Volts [0xB4] (+5V VCCH)
Voltage 8 3.23 Volts [0xCA] (VBAT)
Temperature 1 22°C (71°F) [0x16] (TMPIN1)
Fan 0 908 RPM [0x2E7] (FANIN0)
Fan 1 936 RPM [0x2D1] (FANIN1)
Fan PWM 0 0 pc [0x0] (FANPWM0)
Fan PWM 1 0 pc [0x0] (FANPWM1)
Fan PWM 2 50 pc [0x40] (FANPWM2)
Register space LPC, base address = 0x0A10

00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
00 11 10 FF 03 00 00 00 00 00 80 60 CF 07 E7 D3 00
10 FF FF FF 33 D7 86 86 40 02 02 00 FF FF FF FF FF
20 47 BE D0 BD BB 87 87 B4 CA 7F 16 CF 80 D7 3E 3E
30 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
40 FF FF FF FF FF FF 5F 74 2D 40 9C 00 FF FF FF FF
50 FF 11 7F 7F 7F D0 00 00 90 00 0C 12 E0 00 00 00
60 A0 DB 7F 32 88 02 0F FF A0 DB 7F 34 85 02 0F FF
70 7F 7F 7F 00 80 00 00 FF FF FF FF FF FF FF FF FF
80 00 00 00 00 00 00 00 00 02 30 01 02 01 00 20 DD
90 EC 13 A3 00 EC 04 C3 00 FF FF FF FF FF FF FF FF
A0 CF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
B0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
C0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
D0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
E0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
F0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
DMI
DMI BIOS
vendor Dell Inc.
version A02
date 11/27/2009
ROM size 8192 KB

DMI System Information
manufacturer Dell Inc.
product Studio XPS 8100
version unknown
serial B3SPCK1
UUID {4C4C4544-0033-5310-8050-C2C04F434B31}

DMI Baseboard
vendor Dell Inc.
model 0T568R
revision A00
serial ..CN736049BG00MM.

DMI System Enclosure
manufacturer Dell Inc.
chassis type Desktop
chassis serial B3SPCK1

DMI Processor
manufacturer Intel
model Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz
clock speed 2800.0 MHz
FSB speed 133.0 MHz
multiplier 21.0x

DMI Extension Slot
designation PCI1
type PCI
width 32 bits
populated no

DMI Extension Slot
designation PCIE1
type A5
populated yes

DMI Extension Slot
designation PCIE2
type A5
populated no

DMI Extension Slot
designation PCIE3
type A5
populated yes

DMI OEM Strings
string[0] www.dell.com

DMI Physical Memory Array
location Motherboard
usage System Memory
correction None
max capacity 16384 MBytes
max# of devices 4

DMI Memory Device
designation DIMM1
format DIMM
type unknown
data width 64 bits
size 2048 MBytes

DMI Memory Device
designation DIMM2
format DIMM
type unknown
data width 64 bits
size 2048 MBytes

DMI Memory Device
designation DIMM3
format DIMM
type unknown
data width 64 bits
size 2048 MBytes

DMI Memory Device
designation DIMM4
format DIMM
type unknown
data width 64 bits
size 2048 MBytes
I think that's all of it.
Support Forum Agent
Memory Type DDR3
Memory Size 8192 MBytes
Channels Dual
Memory Frequency 525.7 MHz (2:8)

Max bandwidth PC3-8500F (533 MHz)

Mainboard Model 0T568R

Dell Studio XPS 8100

Is that the RAM that came with your Dell Studio XPS 8100?
________________________________________________
Monday - Friday, 8 am - 5 pm PST
Pelinti
Edited by Velnrak on 2/22/2013 11:25 AM PST
Everything is stock, I've never added or removed RAM or Videos cards etcetera.
Support Forum Agent
Have we already tried deleting the Updates folder in the StarCraft II folder?
________________________________________________
Monday - Friday, 8 am - 5 pm PST
Pelinti
No, but as I've previously stated I uninstalled everything just of last night, as well as hots. I actually went through the steps you guys give for uninstallation deleting all the folders. Read up on this page. You may have missed it, because I edited my previous comment.
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