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I attempted to change my AUS/NZ region name via the Account Management page on battle.net, when I clicked the "1 FREE Character Name Change" icon, it displayed a message saying "You have no eligible characters on this account" When obviously I do, as you can tell by me writing this.
Is this a bug? Im unable to play with my friends on the AUS/NZ region, and yes my region is global.
It seems like once you have played on more than one region you cannot change your name anymore even if you still have 1 free name change remaining. Probably because now we have more than one in-game name, only on different regions. System doesnt know which name you want to change or something, they need to fix it.
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