Topic Mac abruptly turns off since 2.0.5
Zeelos #736
Profile
Zeelos
I tried unplugging all external devices incase it may be that but it wasnt.

3/20/13 10:36:03.463 PM WindowServer[117]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042801c0 device: 0x10a8e4a10 isBackBuffered: 1 numComp: 3 numDisp: 3
3/20/13 10:36:12.775 PM WindowServer[117]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042801c0 device: 0x10a8e4a10 isBackBuffered: 1 numComp: 3 numDisp: 3
3/20/13 10:36:14.151 PM Safari[403]: CGContextClipToRect: invalid context 0x0
3/20/13 10:36:20.642 PM WindowServer[117]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042801c0 device: 0x10a8e4a10 isBackBuffered: 1 numComp: 3 numDisp: 3
3/20/13 10:36:27.176 PM WindowServer[117]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042801c0 device: 0x10a8e4a10 isBackBuffered: 1 numComp: 3 numDisp: 3
3/20/13 10:36:31.404 PM WindowServer[117]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042801c0 device: 0x10a8e4a10 isBackBuffered: 1 numComp: 3 numDisp: 3
3/20/13 10:36:35.286 PM WindowServer[117]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042801c0 device: 0x10a8e4a10 isBackBuffered: 1 numComp: 3 numDisp: 3
3/20/13 10:36:41.629 PM WindowServer[117]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042801c0 device: 0x10a8e4a10 isBackBuffered: 1 numComp: 3 numDisp: 3
3/20/13 10:36:47.001 PM WindowServer[117]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042801c0 device: 0x10a8e4a10 isBackBuffered: 1 numComp: 3 numDisp: 3
3/20/13 10:36:49.624 PM WindowServer[117]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042801c0 device: 0x10a8e4a10 isBackBuffered: 1 numComp: 3 numDisp: 3
3/20/13 10:36:53.443 PM WindowServer[117]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042801c0 device: 0x10a8e4a10 isBackBuffered: 1 numComp: 3 numDisp: 3
3/20/13 10:36:58.123 PM WindowServer[117]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042801c0 device: 0x10a8e4a10 isBackBuffered: 1 numComp: 3 numDisp: 3
3/20/13 10:37:06.682 PM WindowServer[117]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042801c0 device: 0x10a8e4a10 isBackBuffered: 1 numComp: 3 numDisp: 3
3/20/13 10:37:12.043 PM WindowServer[117]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042801c0 device: 0x10a8e4a10 isBackBuffered: 1 numComp: 3 numDisp: 3
3/20/13 10:37:15.928 PM WindowServer[117]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042801c0 device: 0x10a8e4a10 isBackBuffered: 1 numComp: 3 numDisp: 3
3/20/13 10:37:16.765 PM iTunes[704]: _NotificationSocketReadCallbackGCD (thread 0x7fff75d01180): Unexpected connection closure...
3/20/13 10:37:16.766 PM ath[708]: _NotificationSocketReadCallbackGCD (thread 0x7fff75d01180): Unexpected connection closure...
3/20/13 10:37:21.257 PM WindowServer[117]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042801c0 device: 0x10a8e4a10 isBackBuffered: 1 numComp: 3 numDisp: 3
3/20/13 10:37:35.187 PM iTunes[704]: _NotificationSocketReadCallbackGCD (thread 0x7fff75d01180): Unexpected connection closure...
3/20/13 10:37:35.188 PM ath[708]: _NotificationSocketReadCallbackGCD (thread 0x7fff75d01180): Unexpected connection closure...
3/20/13 10:37:54.440 PM WindowServer[117]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042801c0 device: 0x10a8e4a10 isBackBuffered: 1 numComp: 3 numDisp: 3
3/20/13 10:38:01.793 PM WindowServer[117]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042801c0 device: 0x10a8e4a10 isBackBuffered: 1 numComp: 3 numDisp: 3
3/20/13 10:38:11.319 PM WindowServer[117]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042801c0 device: 0x10a8e4a10 isBackBuffered: 1 numComp: 3 numDisp: 3
3/20/13 10:38:15.696 PM WindowServer[117]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042801c0 device: 0x10a8e4a10 isBackBuffered: 1 numComp: 3 numDisp: 3
3/20/13 10:38:22.424 PM WindowServer[117]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042801c0 device: 0x10a8e4a10 isBackBuffered: 1 numComp: 3 numDisp: 3
3/20/13 10:38:28.532 PM WindowServer[117]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042801c0 device: 0x10a8e4a10 isBackBuffered: 1 numComp: 3 numDisp: 3
3/20/13 10:41:51.888 PM iTunes[704]: _NotificationSocketReadCallbackGCD (thread 0x7fff75d01180): Unexpected connection closure...
3/20/13 10:41:51.889 PM ath[708]: _NotificationSocketReadCallbackGCD (thread 0x7fff75d01180): Unexpected connection closure...
3/20/13 10:57:09.311 PM iTunes[704]: _NotificationSocketReadCallbackGCD (thread 0x7fff75d01180): Unexpected connection closure...
3/20/13 10:57:09.312 PM ath[708]: _NotificationSocketReadCallbackGCD (thread 0x7fff75d01180): Unexpected connection closure...
3/20/13 10:57:30.282 PM WindowServer[117]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042801c0 device: 0x10a8e4a10 isBackBuffered: 1 numComp: 3 numDisp: 3
3/20/13 10:58:18.000 PM bootlog[0]: BOOT_TIME 1363834698 0
3/20/13 10:58:36.000 PM kernel[0]: PMAP: PCID enabled
3/20/13 10:58:36.000 PM kernel[0]: Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
3/20/13 10:58:36.000 PM kernel[0]: vm_page_bootstrap: 1876734 free pages and 204034 wired pages
3/20/13 10:58:36.000 PM kernel[0]: kext submap [0xffffff7f80735000 - 0xffffff8000000000], kernel text [0xffffff8000200000 - 0xffffff8000735000]
3/20/13 10:58:36.000 PM kernel[0]: zone leak detection enabled
3/20/13 10:58:36.000 PM kernel[0]: standard timeslicing quantum is 10000 us
3/20/13 10:58:36.000 PM kernel[0]: standard background quantum is 2500 us
3/20/13 10:58:36.000 PM kernel[0]: mig_table_max_displ = 74
3/20/13 10:58:36.000 PM kernel[0]: TSC Deadline Timer supported and enabled
3/20/13 10:58:36.000 PM kernel[0]: corecrypto kext started!
3/20/13 10:58:36.000 PM kernel[0]: Running kernel space in FIPS MODE
3/20/13 10:58:36.000 PM kernel[0]: Plist hmac value is 735d392b68241ef173d81097b1c8ce9ba283521626d1c973ac376838c466757d
3/20/13 10:58:36.000 PM kernel[0]: Computed hmac value is 735d392b68241ef173d81097b1c8ce9ba283521626d1c973ac376838c466757d
3/20/13 10:58:36.000 PM kernel[0]: corecrypto.kext FIPS integrity POST test passed!
3/20/13 10:58:36.000 PM kernel[0]: corecrypto.kext FIPS AES CBC POST test passed!
3/20/13 10:58:36.000 PM kernel[0]: corecrypto.kext FIPS TDES CBC POST test passed!
3/20/13 10:58:36.000 PM kernel[0]: corecrypto.kext FIPS AES ECB AESNI POST test passed!
3/20/13 10:58:36.000 PM kernel[0]: corecrypto.kext FIPS AES XTS AESNI POST test passed!
3/20/13 10:58:36.000 PM kernel[0]: corecrypto.kext FIPS SHA POST test passed!
3/20/13 10:58:36.000 PM kernel[0]: corecrypto.kext FIPS HMAC POST test passed!
3/20/13 10:58:36.000 PM kernel[0]: corecrypto.kext FIPS ECDSA POST test passed!
3/20/13 10:58:36.000 PM kernel[0]: corecrypto.kext FIPS DRBG POST test passed!
3/20/13 10:58:36.000 PM kernel[0]: corecrypto.kext FIPS POST passed!
3/20/13 10:58:36.000 PM kernel[0]: AppleACPICPU: ProcessorId=1 LocalApicId=0 Enabled
3/20/13 10:58:36.000 PM kernel[0]: AppleACPICPU: ProcessorId=2 LocalApicId=2 Enabled
3/20/13 10:58:36.000 PM kernel[0]: AppleACPICPU: ProcessorId=3 LocalApicId=4 Enabled
3/20/13 10:58:36.000 PM kernel[0]: AppleACPICPU: ProcessorId=4 LocalApicId=6 Enabled
3/20/13 10:58:36.000 PM kernel[0]: AppleACPICPU: ProcessorId=5 LocalApicId=255 Disabled
3/20/13 10:58:36.000 PM kernel[0]: AppleACPICPU: ProcessorId=6 LocalApicId=255 Disabled
3/20/13 10:58:36.000 PM kernel[0]: AppleACPICPU: ProcessorId=7 LocalApicId=255 Disabled
3/20/13 10:58:36.000 PM kernel[0]: AppleACPICPU: ProcessorId=8 LocalApicId=255 Disabled
3/20/13 10:58:36.000 PM kernel[0]: calling mpo_policy_init for TMSafetyNet
3/20/13 10:58:36.000 PM kernel[0]: Security policy loaded: Safety net for Time Machine (TMSafetyNet)
3/20/13 10:58:36.000 PM kernel[0]: calling mpo_policy_init for Sandbox
3/20/13 10:58:36.000 PM kernel[0]: Security policy loaded: Seatbelt sandbox policy (Sandbox)
3/20/13 10:58:36.000 PM kernel[0]: calling mpo_policy_init for Quarantine
3/20/13 10:58:36.000 PM kernel[0]: Security policy loaded: Quarantine policy (Quarantine)
3/20/13 10:58:36.000 PM kernel[0]: Copyright (c) 1982, 1986, 1989, 1991, 1993
3/20/13 10:58:36.000 PM kernel[0]: The Regents of the University of California. All rights reserved.
3/20/13 10:58:36.000 PM kernel[0]: MAC Framework successfully initialized
3/20/13 10:58:36.000 PM kernel[0]: using 16384 buffer headers and 10240 cluster IO buffer headers
3/20/13 10:58:36.000 PM kernel[0]: IOAPIC: Version 0x20 Vectors 64:87
3/20/13 10:58:36.000 PM kernel[0]: ACPI: System State [S0 S3 S4 S5]
3/20/13 10:58:36.000 PM kernel[0]: PFM64 (36 cpu) 0xf80000000, 0x80000000
3/20/13 10:58:36.000 PM kernel[0]: AppleIntelCPUPowerManagement: Turbo Ratios 159A
3/20/13 10:58:36.000 PM kernel[0]: AppleIntelCPUPowerManagement: (built 23:03:24 Jun 24 2012) initialization complete
3/20/13 10:58:21.738 PM com.apple.launchd[1]: *** launchd[1] has started up. ***
3/20/13 10:58:36.000 PM kernel[0]: [ PCI configuration begin ]
3/20/13 10:58:36.000 PM kernel[0]: console relocated to 0xfc0010000
3/20/13 10:58:36.000 PM kernel[0]: PCI configuration changed (bridge=16 device=3 cardbus=0)
3/20/13 10:58:36.000 PM kernel[0]: [ PCI configuration end, bridges 12 devices 17 ]
3/20/13 10:58:36.000 PM kernel[0]: Thunderbolt runtime power conservation disabled.
3/20/13 10:58:36.000 PM kernel[0]: mbinit: done [96 MB total pool size, (64/32) split]
3/20/13 10:58:36.000 PM kernel[0]: Pthread support ABORTS when sync kernel primitives misused
3/20/13 10:58:36.000 PM kernel[0]: rooting via boot-uuid from /chosen: 397684FE-5877-385E-8FD3-E4A7A04C86B3
3/20/13 10:58:36.000 PM kernel[0]: Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
3/20/13 10:58:36.000 PM kernel[0]: com.apple.AppleFSCompressionTypeZlib kmod start
3/20/13 10:58:36.000 PM kernel[0]: com.apple.AppleFSCompressionTypeDataless kmod start
3/20/13 10:58:36.000 PM kernel[0]: com.apple.AppleFSCompressionTypeZlib load succeeded
3/20/13 10:58:36.000 PM kernel[0]: com.apple.AppleFSCompressionTypeDataless load succeeded
3/20/13 10:58:21.738 PM com.apple.launchd[1]: *** Shutdown logging is enabled. ***
3/20/13 10:58:36.000 PM kernel[0]: AppleIntelCPUPowerManagementClient: ready
3/20/13 10:58:36.000 PM kernel[0]: Got boot device = IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/SATA@1F,2/AppleIntelPchSeriesAHCI/PRT0@0/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice/IOBlockStorageDriver/ST31000528AS Media/IOGUIDPartitionScheme/Customer@2
3/20/13 10:58:36.000 PM kernel[0]: BSD root: disk0s2, major 1, minor 2
3/20/13 10:58:29.687 PM com.apple.launchd[1]: (com.parallels.desktop.launchdaemon) Unknown key for boolean: HopefullyExitsFirst
3/20/13 10:58:36.000 PM kernel[0]: jnl: unknown-dev: replay_journal: from: 54071296 to: 57067008 (joffset 0xf218000)
3/20/13 10:58:36.000 PM kernel[0]: FireWire (OHCI) Lucent ID 5901 built-in now active, GUID 3c0754fffe90ad42; max speed s800.
3/20/13 10:58:29.688 PM com.apple.launchd[1]: (com.apple.automountd) Unknown key for boolean: NSSupportsSuddenTermination
3/20/13 10:58:36.000 PM kernel[0]: USBMSC Identifier (non-unique): 000000009833 0x5ac 0x8403 0x9833
3/20/13 10:58:36.000 PM kernel[0]: ath_get_caps[4038] rx chainmask mismatch actual 7 sc_chainmak 0
3/20/13 10:58:36.000 PM kernel[0]: 0.980392: ath_get_caps[4013] tx chainmask mismatch actual 7 sc_chainmak 0
3/20/13 10:58:36.000 PM kernel[0]: 0.984085: Atheros: mac 448.3 phy 2673.7 radio 0.0
3/20/13 10:58:36.000 PM kernel[0]: 0.984095: Use hw queue 0 for WME_AC_BE traffic
3/20/13 10:58:36.000 PM kernel[0]: 0.984102: Use hw queue 1 for WME_AC_BK traffic
3/20/13 10:58:36.000 PM kernel[0]: 0.984108: Use hw queue 2 for WME_AC_VI traffic
3/20/13 10:58:36.000 PM kernel[0]: 0.984115: Use hw queue 3 for WME_AC_VO traffic
3/20/13 10:58:36.000 PM kernel[0]: 0.984121: Use hw queue 8 for CAB traffic
3/20/13 10:58:36.000 PM kernel[0]: 0.984126: Use hw queue 9 for beacons
3/20/13 10:58:36.000 PM kernel[0]: 0.984204: wlan_vap_create : enter. devhandle=0xf699c658, opmode=IEEE80211_M_STA, flags=0x1
3/20/13 10:58:36.000 PM kernel[0]: 0.984245: wlan_vap_create : exit. devhandle=0xf699c658, opmode=IEEE80211_M_STA, flags=0x1.
3/20/13 10:58:36.000 PM kernel[0]: jnl: unknown-dev: journal replay done.
3/20/13 10:58:36.000 PM kernel[0]: Kernel is LP64
3/20/13 10:58:36.000 PM kernel[0]: hfs: Removed 24 orphaned / unlinked files and 82 directories
3/20/13 10:58:36.000 PM kernel[0]: macx_swapon SUCCESS
3/20/13 10:58:36.000 PM kernel[0]: Waiting for DSMOS...
3/20/13 10:58:35.335 PM fseventsd[46]: event logs in /.fseventsd out of sync with volume. destroying old logs. (27592 17 27635)
3/20/13 10:58:35.101 PM hidd[45]: Posting 'com.apple.iokit.hid.displayStatus' notifyState=1
3/20/13 10:58:36.569 PM fseventsd[46]: log dir: /.fseventsd getting new uuid: 75A7640D-0D38-4052-80CB-11D242E0A8BB
3/20/13 10:58:36.570 PM distnoted[20]: Bug: 12D78: liblaunch.dylib + 23849 [2F71CAF8-6524-329E-AC56-C506658B4C0C]: 0x25
3/20/13 10:58:36.570 PM hidd[45]: void __IOHIDLoadBundles(): Loaded 0 HID plugins
3/20/13 10:58:36.693 PM mDNSResponder[38]: mDNSResponder mDNSResponder-379.37 (Dec 16 2012 19:43:09) starting OSXVers 12
3/20/13 10:58:36.701 PM appleeventsd[51]: main: Starting up
3/20/13 10:58:36.748 PM com.apple.usbmuxd[25]: usbmuxd-296.4 on Dec 21 2012 at 16:11:14, running 64 bit
3/20/13 10:58:37.000 PM kernel[0]: BCM5701Enet: Ethernet address 3c:07:54:6f:f6:a5
3/20/13 10:58:37.000 PM kernel[0]: AirPort_AtherosNewma40: Ethernet address 7c:c3:a1:a0:94:ff
3/20/13 10:58:37.000 PM kernel[0]: IO80211Controller::dataLinkLayerAttachComplete(): adding AppleEFINVRAM notification
3/20/13 10:58:37.000 PM kernel[0]: IO80211Interface::efiNVRAMPublished():
3/20/13 10:58:37.669 PM coreservicesd[63]: FindBestLSSession(), no match for inSessionID 0xfffffffffffffffc auditTokenInfo( uid=0 euid=0 auSessionID=100000 create=false
3/20/13 10:58:37.680 PM Parallels[79]: Unloading kernel extension prl_netbridge.kext
3/20/13 10:58:37.689 PM airportd[78]: _processDLILEvent: en1 attached (down)
3/20/13 10:58:37.000 PM kernel[0]: AtherosNewma40P2PInterface::init name <p2p0> role 1 this 0xffffff80389e0000
3/20/13 10:58:37.000 PM kernel[0]: AtherosNewma40P2PInterface::init() <p2p> role 1
3/20/13 10:58:37.908 PM blued[54]: Read the UHE Info
3/20/13 10:58:37.909 PM blued[54]: Read version 2 info. Number of devices:2
3/20/13 10:58:37.909 PM blued[54]: Class of device: 0x2580
3/20/13 10:58:37.909 PM blued[54]: Device name: 'Christopher’s Mouse' length:22
3/20/13 10:58:37.909 PM blued[54]: Finished reading the HID data
3/20/13 10:58:37.909 PM blued[54]: Found a device with PID:0x030d VID:0x05ac
3/20/13 10:58:37.910 PM blued[54]: Class of device: 0x2540
3/20/13 10:58:37.910 PM blued[54]: Device name: 'Apple Wireless Keyboard' length:24
3/20/13 10:58:37.910 PM blued[54]: Finished reading the HID data
3/20/13 10:58:37.910 PM blued[54]: Found a device with PID:0x0255 VID:0x05ac
3/20/13 10:58:38.000 PM kernel[0]: Previous Shutdown Cause: -128
3/20/13 10:58:38.000 PM kernel[0]: IOBluetoothUSBDFU::probe
3/20/13 10:58:38.000 PM kernel[0]: IOBluetoothUSBDFU::probe ProductID - 0x8215 FirmwareVersion - 0x0201
3/20/13 10:58:38.000 PM kernel[0]: [BroadcomBluetoothHCIControllerUSBTransport][start] -- completed
3/20/13 10:58:38.000 PM kernel[0]: iSCSI Initiator [IOBluetoothHCIController][staticBluetoothHCIControllerTransportShowsUp] -- Received Bluetooth Controller register service notification
3/20/13 10:58:38.000 PM kernel[0]: [IOBluetoothHCIController][start] -- completed
3/20/13 10:58:38.000 PM kernel[0]: AMDTurksGraphicsAccelerator: ** Device in slot: SLOT--1 **
3/20/13 10:58:38.000 PM kernel[0]: [IOBluetoothHCIController::setConfigState] calling registerService
3/20/13 10:58:38.000 PM kernel[0]: [AGPM Controller] build GPUDict by Vendor1002Device6740
3/20/13 10:58:38.164 PM Parallels[90]: Unloading kernel extension prl_vnic.kext
3/20/13 10:58:38.000 PM kernel[0]: DSMOS has arrived
3/20/13 10:58:39.047 PM mds[37]: (Normal) FMW: FMW 0 0
3/20/13 10:58:39.356 PM Parallels[106]: Unloading kernel extension prl_usb_connect.kext
3/20/13 10:58:39.451 PM WindowServer[108]: Server is starting up
3/20/13 10:58:39.453 PM WindowServer[108]: Session 256 retained (2 references)
3/20/13 10:58:39.453 PM WindowServer[108]: Session 256 released (1 references)
3/20/13 10:58:39.458 PM WindowServer[108]: Session 256 retained (2 references)
3/20/13 10:58:39.459 PM WindowServer[108]: init_page_flip: page flip mode is on
3/20/13 10:58:39.618 PM WindowServer[108]: mux_initialize: Couldn't find any matches
3/20/13 10:58:39.629 PM WindowServer[108]: GLCompositor enabled for tile size [256 x 256]
#21
3/20/2013
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Zeelos #736
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Zeelos
it happened again

I looked at the whole console line I saw this which i found interesting being as the game is having permission problems right now.

3/21/13 9:35:58.523 PM com.apple.launchd.peruser.501[238]: ([0x0-0x6006].com.blizzard.starcraft2[267]) Exited with code: 1
#22
3/21/2013
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Zeelos #736
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Zeelos
Also It should be noted before March 12 I never had this problem once.
#23
3/21/2013
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Peached #639
Profile
Peached
For me, the shutdown happens during both cinematics and regular gameplay. I haven't been able to consistently recreate it.

I somehow made it through the campaign. In fact, last weekend it didn't shut down after I upgraded to 10.8.3. This weekend it shutdown twice in less than 10 minutes.
#24
3/22/2013
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Hrefna #598
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Hrefna
Also It should be noted before March 12 I never had this problem once.


Same. The problem has just started happening after that patch. Now I can't even really get much past the login screen, and if I leave it there too long it shuts off.
#25
4/13/2013
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Machkhan
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Machkhan
Support Forum Agent
I still am not able to see what is going on :(

When the system shuts down again, can you restart it and then generate a system send me your system profiler so I can take a look.

Obtaining your System Information and system.log
Snow Leopard (10.6) and older versions of OS X
    1. Hold the Option Key and choose System Profiler from the Apple Menu
    2. When the System Profiler is finished gathering its data, click "File" then "Save As..."
    3. Add your name to the filename, and save it to your desktop for easy location. Make sure the file format is "System Profiler 4.0 (XML)"

Lion (10.7)
    1. Hold the Option Key and choose System Information from the Apple Menu
    2. When the System Information is finished gathering its data, click "File" then "Save As..."
    3. Add your name to the filename, and save it to your desktop for easy location.

Obtaining your system.log
    1. Using Finder, Navigate to /Applications/Utilities and open Console
    2. Click system.log on the left side bar.
    3. On the menu bar, click File, and select Save a Copy As. Make sure the file is saved to the desktop for easy location.

Submitting your system files
    1. Open a new email message, and attach the items as an attachment.
    2. Send the email to macsupport@blizzard.com with the subject as "Attn: TonyM". Make sure you include the Thread title and URL address. This way it gets routed to me so I can take a personal look.

Please note: This method is only used for sending information after files are requested for additional review. This is not to be used a a form of contact, as this box is monitored only when files are requested. No replies are sent from here.
#26
4/16/2013
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