StarCraft® II

Log in screen crashes back to launcher

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Posts: 16
I have no previous versions T_T
Support Forum Agent
Posts: 25,836
Hello Everyone,

We apologize for the frustration and confusion with the Launcher. A fix is on the way, but for now we've found that the steps below can help. Please note that this fix is only for the Americas - English (US) client.

1) Delete the Battle.net folder in C:\ProgramData
2) Download and run the online installer (this will not fully reinstall StarCraft II, and will only re-download some data):
StarCraft-II-Setup-enUS.exe
3) Install to the existing StarCraft II location.
C:\Program Files (x86)\StarCraft II
or
C:\Program Files\StarCraft II
________________________________________________
Monday - Friday, 8 am - 5 pm PST
Pelinti
Edited by Velnrak on 3/13/2013 3:44 PM PDT
Posts: 3
I just restored the agent.db from a backup from 2 days ago and I am in playing.
Posts: 9
error 37 sc2 edition.
Posts: 16
Hello Everyone,

We apologize for the frustration and confusion with the Launcher. A fix is on the way, but for now we've found that the steps below can help. Please note that this fix is only for the Americas - English (US) client.

1) [url="https://us.battle.net/support/en/article/deleting-battlenet-tools-folder-pc?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS"]Delete the Battle.net folder in C:\ProgramData[/url]
2) Open the StarCraft II folder, and delete:
.agent.db
3) [url="https://us.battle.net/account/download/?show=sc2"]Download[/url] and run the online installer:
StarCraft-II-Setup-enUS.exe
4) Install to the existing StarCraft II location.
C:\Program Files (x86)\StarCraft II
or
C:\Program Files\StarCraft II
________________________________________________
Monday - Friday, 8 am - 5 pm PST
Pelinti


Guess I will need to reinstall ... says I need 15GB free to do this...
Posts: 4
I have the exact same issue..I hope it gets fixed soon
Posts: 1
this is horse !@#$
Posts: 14
tried.....
same problem but in fact it said EU
Posts: 16
Time to re-install... Hope I don't have to re-install Korean sounds too (+1-2 hours) Had to do both already on HoTS launch, since the launcher said I needed 50 GB free to update from WoL to HoTS.
Posts: 6
Thx for bluepost. Just tried it, he had to load 200 MB, started, same problem still.
Didn't work!
Posts: 4
not working..
Posts: 335
I did exactly as Velnrak said and it worked perfectly
Posts: 6
Can't believe ppl just redownload the whole 15gb+ worth of client.

Step 1: Make regions.xml (Go find it. Or make your own)
Step 2: Put it at your SC2 folder (where there is starcraft II.exe)
Step 3: Disable Local Area Network (Or whatever LAN/Wifi adaptors you are using to connect to internet)
Step 4: Get into SC2, click cancel for 'Connecting Streaming Server'
Step 5: Don't log into Offline mode. Just switch region to Europe
Step 6: Reenable your Local Area Network that is connected to your interwebs
Step 7: Connection......

PROFITT


WORKS! I'm back in the Game.

For those who struggle with regions.xml:

create new textfile, enter:

<regions>
<region displayname="AUTHENTICATION_SG_REGION" hostname="sg"
allowedProductLocales="all" localesThatDefaultToThisRegion="enSG"/>
<region displayname="AUTHENTICATION_US_REGION" hostname="us"
allowedProductLocales="all" localesThatDefaultToThisRegion="enUS"/>
<region displayname="AUTHENTICATION_EU_REGION" hostname="eu"
allowedProductLocales="all" localesThatDefaultToThisRegion="enGB"/>
<region displayname="AUTHENTICATION_KR_REGION" hostname="kr"
allowedProductLocales="all" localesThatDefaultToThisRegion="koKR"/>
</regions>

rename from .txt to .xml
Posts: 4
How do you open the starcraft folder and where do you find agent.db
Posts: 14
ya conect into Euro server but not in NA
Support Forum Agent
Posts: 25,836
Hades, I've updated the steps, and you don't actually have to delete the Agent.db file. Just delete the Battle.net cache, and run the online installer.
________________________________________________
Monday - Friday, 8 am - 5 pm PST
Pelinti
Posts: 256
awww it only conect to euro server! :c i want to play the campaign!
Posts: 1
After switching regions from EU to US, I also experience the problem in which the game restarts itself after the login screen is shown. I already deleted StarCraft II, and reinstalled but it is not working! (I am using a Mac and the instructions here won't work).

Guess the only thing to do is a refund?
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