Hi, I had a problem with sc2 Wol where my account was limited (Ticket US34974591). Thankfully the problem was swiftly resolved by your team. I have now upgraded to Hots Standard Edition. The Battlenet webpage reflects this but when I try to play my account is limited to the "Starter Edition"... Despite trying many of the fixes other people have had success with I can't get Hots to run... PLEASE HELP :S
Blizzard Entertainment's response 2 mins ago...
Thank you for writing to Blizzard Entertainment. We appreciate your patience.
This issue has been reported to the team and the team is actively investigating the issue. Once there is an update, it will be updated on the following thread.
[HEART OF THE SWARM ACCOUNT UPGRADES]http://us.battle.net/sc2/en/forum/topic/8198731930
We apologize for any inconveniences and thank you very much for your understanding.
Thank you for choosing Blizzard Entertainment.
Blizzard Entertainment Customer Servicehttp://sea.blizzard.com/support/
This is not good enough Blizzard, I've experienced many patch problems over several platforms in my day but this takes the cake... It seems you have 1000's loyal paying customers that have already spent their money on this expansion and the best you can say is... "Ahhh... we're looking into it..."
Sc2 HoTs has been one of the most eagerly awaited expansions in the last decade, my mate updated via online update the other day, the same as me and most of the people posting here and he's experienced no problems whatsoever... What's with that! Can you give the masses of disappointed, dedicated fans of the Sc series some idea of how many people you have working on this issue and give us some form of time frame you expect to have this issue resolved within instead of thanking us for our patience (which ran out some weeks ago for the majority of us) and just telling us to sit and wait... Like that's not what we've been doing since the "release" date?