StarCraft® II

Starcraft 2 Quits after "Play" Button

Posts: 24
Hi there. I was doing some troubleshooting around a problem that centered around Starcraft 2 quitting after I hit the "Play" button on the launcher. I heard that this issue was resolved and was reasoned to be connected with some regions being down. So will that be fixed in an upcoming patch and I just have to wait?

But being the person that I am I tried several of the methods regarding crashes.

-Ran the repair tool for the launcher. No change in the results.
-I cleared the cashe for Battle.net. That didn't change anything.
-I did a hardware test, and it indicated there was something wrong with a temperature or a battery sensor. But I've researched it and it turns out that this problem mostly arises from people who had recently changed their batteries for their laptop. I changed my battery around 3 months ago, so it makes sense. But I feel like it doesn't pertain to the problem.
-I repaired permissions for everything on my HD. That didn't change it.
-I've reinstalled twice, and there was no change.

I'm running 10.6.8, and I understand that if it's caused by my system that you can't help me. However I'm also aware that this problem came from a user who ran 10.7.5. If you need to see system specifications, let me know. Thank you in advance!
Reply Quote
Support Forum Agent
Posts: 14,784
This seems like something else is happening.

You mentioned you had reinstalled twice. Did you uninstall all files, as outlined in our StarCraft II Uninstall article? I think it may be a bad preference, plist or a variable file.
Reply Quote
Posts: 24
My first uninstall was just deleting the Starcraft 2 folder and then opening the SC2 Setup file again.

The second uninstall was the more thorough one that followed that outline. Yet, when I searched the library there were files that I could not find.

In addition to that, I'm looking through my library, and there are still some files that I cannot find.
These include:

com.blizzard.errorreporter.plist (I found com.blizzard.blizzarderror.plist instead)
com.blizzard.launcher.plist
com.blizzard.starcraft2.repair.plist
net.battle.Authenticator.prefs
net.battle.Identity.prefs

The ones that I did find were:

com.blizzard.Installer (Didn't have "plist" attached at the end of the file name)
com.blizzard.Launcher.DriverInfo-s2_enus.plist
com.blizzard.starcraft2.editor.plist
com.blizzard.starcraft2.plist
net.battle.plist

I hope this helps.
Edited by Zolarian on 3/21/2013 1:09 PM PDT
Reply Quote
Support Forum Agent
Posts: 14,784
Can you do me a favor and send me your Battle.net logs so I can see what the system is doing after you press play? This might tell me what is going on under the hood.

Obtaining Battle.net Logs
    1. Navigate to /Users/Shared
    2. Right-click the Battle.net folder and select Copy Battle.net
    3. Right-click anywhere on the Desktop and select Paste item.
    4. Go into each sub folder (Agent, Agent.[build], Client, Blizzard Launcher.[build], Setup) in the new Battle.net folder on your desktop and delete the all following apps:
  • Any Agent.app (the application itself)
  • Any Blizzard Launcher.app (the application itself)
  • Error Reporter
  • Any World of Warcraft, Diablo III or StarCraft II Setup files
  • 5. Now right-click the Battle.net folder and select Compress "Battle.net"

Now you can email the compressed (zip) file to macsupport@blizzard.com. This way I have all your logs and can investigate further. Make sure you put the URL and thread title in the body so I can know what issue we're talking about.
Reply Quote
Posts: 24
I just sent the file.

Hope it helps! Thanks in advance!
Reply Quote
Posts: 24
Hey, I'm just checking up seeing if there was a verdict yet as to what was happening.
Reply Quote

Please report any Code of Conduct violations, including:

Threats of violence. We take these seriously and will alert the proper authorities.

Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.

Harassing or discriminatory language. This will not be tolerated.

Forums Code of Conduct

Report Post # written by

Reason
Explain (256 characters max)
Submit Cancel

Reported!

[Close]