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Hi there. I was doing some troubleshooting around a problem that centered around Starcraft 2 quitting after I hit the "Play" button on the launcher. I heard that this issue was resolved and was reasoned to be connected with some regions being down. So will that be fixed in an upcoming patch and I just have to wait?
But being the person that I am I tried several of the methods regarding crashes.
-Ran the repair tool for the launcher. No change in the results.
-I cleared the cashe for Battle.net. That didn't change anything.
-I did a hardware test, and it indicated there was something wrong with a temperature or a battery sensor. But I've researched it and it turns out that this problem mostly arises from people who had recently changed their batteries for their laptop. I changed my battery around 3 months ago, so it makes sense. But I feel like it doesn't pertain to the problem.
-I repaired permissions for everything on my HD. That didn't change it.
-I've reinstalled twice, and there was no change.
I'm running 10.6.8, and I understand that if it's caused by my system that you can't help me. However I'm also aware that this problem came from a user who ran 10.7.5. If you need to see system specifications, let me know. Thank you in advance!
My first uninstall was just deleting the Starcraft 2 folder and then opening the SC2 Setup file again.
The second uninstall was the more thorough one that followed that outline. Yet, when I searched the library there were files that I could not find.
In addition to that, I'm looking through my library, and there are still some files that I cannot find.
com.blizzard.errorreporter.plist (I found com.blizzard.blizzarderror.plist instead)
The ones that I did find were:
com.blizzard.Installer (Didn't have "plist" attached at the end of the file name)
I hope this helps.
Edited by Zolarian on 3/21/2013 1:09 PM PDT
Can you do me a favor and send me your Battle.net logs so I can see what the system is doing after you press play? This might tell me what is going on under the hood.
Obtaining Battle.net Logs
2. Right-click the Battle.net folder and select Copy Battle.net
3. Right-click anywhere on the Desktop and select Paste item.
4. Go into each sub folder (Agent, Agent.[build], Client, Blizzard Launcher.[build], Setup) in the new Battle.net folder on your desktop and delete the all following apps:
Now you can email the compressed (zip) file to firstname.lastname@example.org. This way I have all your logs and can investigate further. Make sure you put the URL and thread title in the body so I can know what issue we're talking about.
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