StarCraft® II

'Waiting for Server' 'Surrender'

Support Forum Agent
Posts: 14,784
2 * 114.244.32.1 (114.244.32.1) 114.761 ms 95.531 ms
3 61.148.174.129 (61.148.174.129) 677.851 ms 36.280 ms 32.528 ms
4 124.65.58.241 (124.65.58.241) 55.497 ms * *

This may be causing the issue, as you're major packet loss here. Is there a way you can run a new trace when this issue happens? Checking with a few sources here, this can mean a time out in the connection.
Edited by Machkhan on 4/3/2013 8:59 AM PDT
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Posts: 3
Hello.
The same things happens to me. I'm playing on the new iMac 27" late-2012 with GTX 680MX, running on Extreme/Ultra settings with 78 fps at full resolution (2560x1440), i.e. at full settings no problems, and after a few minutes of game, it freezes for 1 minute; it's just frozen, nothing happens, no message, nothing; then this screen appears for about 2-3 minutes:

https://www.evernote.com/shard/s321/sh/8c4ab6aa-7a11-4f7b-abcd-b7f9c0d9c1c6/966e7645e3dc55c345a3ac2728e1d053

Then it says you were dropped:

https://www.evernote.com/shard/s321/sh/c6ec1620-3ce9-4978-adc1-236c683cee1d/eef922296438d74b9824acb9d9b614f5

and finally, the score screen error appears. The game is simply unplayable on Mac. It doesn't happen on Boot Camp.

https://www.evernote.com/shard/s321/sh/91e81a1e-71ff-4260-b032-ba67b7fc10e0/ac0cc6bdb40127beaab92f4e6d7a4c35

I hop this will be resolved soon.
Thanks for your hard work.
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Posts: 20
I ran a normal trace:

1 192.168.1.1 (192.168.1.1) 3.867 ms 0.930 ms 0.853 ms
2 114.244.32.1 (114.244.32.1) 30.429 ms 32.148 ms 17.363 ms
3 * * *
4 124.65.58.229 (124.65.58.229) 38.442 ms 17.235 ms 19.732 ms
5 123.126.0.89 (123.126.0.89) 18.599 ms * 129.916 ms
6 123.126.0.89 (123.126.0.89) 20.727 ms 18.296 ms 20.200 ms
7 219.158.97.214 (219.158.97.214) 19.799 ms 27.072 ms 46.378 ms
8 219.158.97.214 (219.158.97.214) 22.419 ms 52.567 ms 21.501 ms
9 61.42.202.129 (61.42.202.129) 69.780 ms
210.120.102.241 (210.120.102.241) 72.436 ms
210.120.103.221 (210.120.103.221) 224.311 ms
10 * *traceroute: wrote 211.234.110.1 52 chars, ret=-1
*
11 traceroute: wrote 211.234.110.1 52 chars, ret=-1
* * *
12 * * *
13 * * *
14 *traceroute: wrote 211.234.110.1 52 chars, ret=-1
* *
15 * * *
16 * * *

This continues till '64 ***'

I'm not sure if this is the right thing to do, should I run a trace while I'm playing a game online?
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Posts: 4
This is happening to me also....I don't know why but after the latest patch my sc2 has been very buggy in campaign and multiplayer. Anyone found a solution yet?
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Posts: 34
Ever since the lastest patch it has done this to me....bump
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Posts: 20
I have still not received a solution to this problem and it is on going.

One more thing to note, is that my battle net account is consistently getting locked and I have to unlock it. That could be that I have just been playing offline because online won't work.

PLEASE HELP...
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Support Forum Agent
Posts: 14,784
If your Battle.net account is getting locked, you may want to contact customer service to look into this.

This generally happens when you are playing from different IPs that aren't in your normal playing pattern, or that there is a security issues with your account.

As far as the error, have you tried using Google DNS to see if it helps?
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Posts: 20
Google NDS didn't change anything. :/

My battle net account is still locking itself at least once a day.
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Posts: 20
I can't express the anger in lagging out EVERY game I play online. WHAT IS WRONG!?!?

Why do I need a VPN to stay connected!?!?
Why is this even happening!?!?!?!
Why did it not happen before!???
WHEN CAN I PLAY AGAIN!?!?!?!??!?!?!?
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Posts: 3
"When you use Google Public DNS, you are changing your DNS "switchboard" operator from your ISP to Google Public DNS."

I don't understand this sentence (really). I just want to install StarCraft 2 and play on my Mac. It's been going on for over a month now. What's the problem here?
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Posts: 1
Same problem, don't know if it's me or the other player is getting the same message and it's a server issue. Happens nearly every match since the latest patch.

Edit: Must be just me since it gave me the "You were dropped" notification and considered it a loss for me. I don't like this.
Edited by Anarchist on 5/5/2013 1:23 PM PDT
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Support Forum Agent
Posts: 14,784
Hey all,

So, this seems like a network issue of sorts we'd like to narrow down. I saw that another user mentioned that VPN fixes the issue, but only temporarily. This may mean something along the path from the the regular network is bad. Does this happen when you play in another region?

Can you provide the following?

    1. Your Internet Service Provider
    2. Your City/State
    3. Type of Internet (cable, DSL, etc)
    4. A traceroute to the StarCraft II server you are playing on.
    5. What region you are playing in for SC2.
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Posts: 10
1. ChinaUnicom
2. Shenyang, China
3. Cable
4.
通过最多 30 个跃点跟踪到 12.129.202.154 的路由

1 <1 毫秒 <1 毫秒 <1 毫秒 192.168.1.1
2 <1 毫秒 1 ms 1 ms 10.52.4.96
3 12 ms 2 ms 2 ms 218.25.60.193
4 3 ms 2 ms 5 ms 218.25.9.17
5 6 ms 3 ms 3 ms 218.25.8.217
6 1 ms 1 ms 1 ms 113.230.184.201
7 15 ms 15 ms 15 ms 219.158.96.85
8 15 ms 15 ms 15 ms 219.158.3.142
9 17 ms 16 ms 16 ms 219.158.97.222
10 206 ms 206 ms 206 ms 12.126.40.57
11 224 ms 223 ms 223 ms cr83.sffca.ip.att.net [12.122.137.58]
12 220 ms 219 ms 219 ms cr1.sffca.ip.att.net [12.123.15.109]
13 223 ms 223 ms 223 ms cr1.la2ca.ip.att.net [12.122.3.122]
14 281 ms 219 ms 219 ms gar20.la2ca.ip.att.net [12.122.128.181]
15 219 ms 219 ms 220 ms 12.122.251.190
16 220 ms 220 ms 220 ms mdf001c7613r0004-gig-10-1.lax1.attens.net [12.129.193.250]
17 * * * 请求超时。
18 * * * 请求超时。
19 * * * 请求超时。
20 * * * 请求超时。
21 * * * 请求超时。
22 * * * 请求超时。
23 * * * 请求超时。
24 * * * 请求超时。
25 * * * 请求超时。
26 * * * 请求超时。
27 * * * 请求超时。
28 * * * 请求超时。
29 * * * 请求超时。
30 * * * 请求超时。

跟踪完成。

5. The Americas
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Posts: 10
This BS error is really pissing me off. Since around the time of last major patch, almost every freaking game was forced to surrender. will someone get on this quickly plz???
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Posts: 1
Same, I don't actually lag out of the game though, but this has been happening to me too recently, nothing is wrong with my internet, it's fast in every substance, it happens from time to time in the game
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Posts: 1
This has been happening to me right at the end of a game when I get the last AI to surrender, and hit accept, then I lag out after the victory thing pops up, and I am dropped, making me lose the game..... sucks when your achievement hunting.
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Posts: 11
It's annoying as heck, lagged every 3 minutes this past game and was almost dropped as well.
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Posts: 1
This is a real problem for me as well. This also does to me in custom game by myself against just AI. I play for a couple minutes then the Server Waiting Screen comes up. Then, if I wait, it will go away, then it will come back over and over again more and more frequently until it just stays there forever until I hit the surrender button. This problem is much worse in multiplayer games. I run on a MAC.

1. Cox Communications
2. Irvine, California
3. Cable
4. traceroute to 12.129.202.154 (12.129.202.154), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 10.854 ms 2.340 ms 0.929 ms
2 10.72.64.1 (10.72.64.1) 14.618 ms 8.263 ms 10.887 ms
3 ip68-4-13-240.oc.oc.cox.net (68.4.13.240) 9.542 ms 9.894 ms 9.651 ms
4 ip68-4-11-93.oc.oc.cox.net (68.4.11.93) 13.537 ms 11.087 ms *
5 ip68-4-11-92.oc.oc.cox.net (68.4.11.92) 11.011 ms 13.176 ms 8.436 ms
6 68.1.5.157 (68.1.5.157) 88.999 ms 88.236 ms 89.945 ms
7 xe-9-2-0.edge1.newyork1.level3.net (4.71.186.25) 88.824 ms
xe-11-2-1.edge1.newyork1.level3.net (4.78.132.29) 92.626 ms
xe-8-1-0.edge1.newyork1.level3.net (4.78.132.5) 87.853 ms
8 ae-3-80.edge3.newyork1.level3.net (4.69.155.145) 89.438 ms 87.969 ms
ae-4-90.edge3.newyork1.level3.net (4.69.155.209) 86.873 ms
9 att-level3.newyork1.level3.net (4.68.63.142) 91.874 ms 91.497 ms 88.172 ms
10 cr1.n54ny.ip.att.net (12.122.131.102) 87.623 ms 94.602 ms 88.133 ms
11 cr2.cgcil.ip.att.net (12.122.1.2) 89.210 ms 88.340 ms *
12 cr1.cgcil.ip.att.net (12.122.2.53) 93.461 ms 88.709 ms 87.323 ms
13 cr2.dvmco.ip.att.net (12.122.31.85) 91.251 ms 107.178 ms 88.212 ms
14 cr1.slkut.ip.att.net (12.122.30.25) 88.697 ms 87.587 ms 92.000 ms
15 cr2.la2ca.ip.att.net (12.122.30.30) 88.846 ms 87.244 ms 87.654 ms
16 gar29.la2ca.ip.att.net (12.122.129.241) 86.509 ms 84.846 ms 86.065 ms
17 12.122.251.190 (12.122.251.190) 87.520 ms
12-122-254-238.attens.net (12.122.254.238) 84.541 ms
12.122.251.190 (12.122.251.190) 86.587 ms
18 mdf001c7613r0004-gig-10-1.lax1.attens.net (12.129.193.250) 86.036 ms
mdf001c7613r0003-gig-12-1.lax1.attens.net (12.129.193.254) 85.862 ms
206.16.68.46 (206.16.68.46) 85.773 ms
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

traceroute to 63.240.104.93 (63.240.104.93), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 4.965 ms 1.402 ms 1.843 ms
2 10.72.64.1 (10.72.64.1) 9.066 ms 9.169 ms 8.624 ms
3 ip68-4-13-240.oc.oc.cox.net (68.4.13.240) 8.929 ms 11.466 ms 11.330 ms
4 ip68-4-11-93.oc.oc.cox.net (68.4.11.93) 9.921 ms 10.930 ms 9.997 ms
5 ip68-4-11-92.oc.oc.cox.net (68.4.11.92) 10.067 ms 8.992 ms 36.683 ms
6 * langbprj01-ae1.rd.la.cox.net (68.1.1.13) 13.010 ms 10.763 ms
7 xe-5-0-1.edge2.losangeles9.level3.net (4.53.230.85) 9.974 ms
xe-7-3-3.edge2.losangeles9.level3.net (4.53.230.73) 48.221 ms
xe-7-3-1.edge2.losangeles9.level3.net (4.53.230.41) 16.851 ms
8 vlan70.csw2.losangeles1.level3.net (4.69.144.126) 18.070 ms
vlan80.csw3.losangeles1.level3.net (4.69.144.190) 17.717 ms
vlan70.csw2.losangeles1.level3.net (4.69.144.126) 30.076 ms
9 ae-73-73.ebr3.losangeles1.level3.net (4.69.137.37) 14.551 ms
ae-83-83.ebr3.losangeles1.level3.net (4.69.137.41) 13.061 ms
ae-73-73.ebr3.losangeles1.level3.net (4.69.137.37) 12.307 ms
10 ae-6-6.ebr1.tustin1.level3.net (4.69.153.222) 16.845 ms
ae-7-7.ebr2.tustin1.level3.net (4.69.153.226) 12.495 ms 13.619 ms
11 ae-107-3507.bar2.tustin1.level3.net (4.69.158.106) 12.242 ms
ae-206-3606.bar2.tustin1.level3.net (4.69.158.118) 14.584 ms
ae-205-3605.bar2.tustin1.level3.net (4.69.158.114) 14.091 ms
12 192.205.37.145 (192.205.37.145) 15.794 ms 21.458 ms 17.359 ms
13 cr2.la2ca.ip.att.net (12.122.129.106) 92.985 ms 95.249 ms 91.620 ms
14 cr1.slkut.ip.att.net (12.122.30.29) 93.665 ms 91.671 ms 91.990 ms
15 cr2.dvmco.ip.att.net (12.122.30.26) 92.026 ms 92.627 ms 91.478 ms
16 cr1.cgcil.ip.att.net (12.122.31.86) 90.045 ms 96.250 ms 91.665 ms
17 cr1.cl2oh.ip.att.net (12.122.2.206) 95.490 ms 91.621 ms 91.502 ms
18 cr2.cl2oh.ip.att.net (12.122.2.126) 90.862 ms 93.165 ms 91.989 ms
19 cr2.phlpa.ip.att.net (12.122.2.210) 95.788 ms 94.312 ms 92.214 ms
20 gar1.pitpa.ip.att.net (12.122.107.85) 88.378 ms 91.375 ms 88.682 ms
21 12-122-254-242.attens.net (12.122.254.242) 100.211 ms 101.192 ms 98.579 ms
22 mdf001c7613r0004-gig-12-1.nyc3.attens.net (63.240.65.14) 89.266 ms
mdf001c7613r0003-gig-10-1.nyc3.attens.net (63.240.65.10) 94.268 ms 98.026 ms
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

5. The Americas
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Posts: 20
I discovered something while playing last night.

When I play wireless, I can stay connected during a game (until i just lag out regularly) using a VPN. However when I tried to use cable to establish a more secure connection the VPN would not change the connection unless i removed the cable.

1. China unicom
2. Beijing, China
3. DSL
4. A traceroute to the StarCraft II server you are playing on.
5. I play on all regions.

(will provide with the traceroute information asap)
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Support Forum Agent
Posts: 14,784
Thanks. I am pinging a few people about this and seeing if we can find anything amyst with these traceroutes and information.
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