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Are you really complaining because you can't customize Kerrigan's hotkeys?
They probably have them all set to that (so as to save time), so in order to rebind her hotkeys you would have to change each one individually.
The campaign is supposed to be really easy, so I don't know why you bother complaining, especially since I believe they are right next to each other. (don't know, haven't played the campaign in a while)
I understand that the customer has rights to expect what they paid for and what was advertized in a product, and feedback is something essential to a product's growth.
On that note, REALLY? Of all the petty gripes to claim as a lack of professionalism, the fact you can't rebind campaign only hotkeys from a standard MOBA setup is the big one? There's defending consumer rights and then there's being entitled.
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