StarCraft® II

blue screen XFFFFF800039C1123 HOTS

Posts: 12
Hi, can someone help me find a way so solve this problem...I was able to play Sc2 4 weeks ago and now when I try launching the game the blue screen pops up n shows XFFFFF800039C1123. I tried searching on google but cant find any solution.
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Posts: 124
I'm not an expert with technical problems but I can give it a shot.

Would you mind posting the stop code when you got the blue screen?

It should look similar to this: STOP: 0x0000011D
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Posts: 12
XFFFFF800039C1123 was what I saw only .....ill try again after I download the new driver and see what happen
Edited by theXeffect on 6/24/2013 10:35 PM PDT
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Posts: 124
If I may ask, this was a blue screen of death correct?
Edited by Jgs on 6/24/2013 10:41 PM PDT
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Posts: 12
yea I think so cuz the computer just reboot itself after that...but here is the code 0x000000c5
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Posts: 124
This is most likely a Driver issue. I hope the information below will help.

Cause:
The kernel attempted to access pageable memory (or perhaps completely invalid memory) when the IRQL was too high. The ultimate cause of this problem is almost certainly a driver that has corrupted the system pool.

Resolution:
If you have recently installed any new software, check to see if it is properly installed. Check for updated drivers on the manufacturer's website.

To debug this error, use the special pool option of Driver Verifier. If this fails to reveal the driver that caused the error, use the Global Flags utility to enable the special pool by pool tag.

If you need more help or information check here:

http://msdn.microsoft.com/en-us/library/windows/hardware/ff560192(v=vs.85).aspx
Edited by Jgs on 6/24/2013 11:05 PM PDT
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Posts: 12
I dont know whats wrong anymore...its still the same even if I uninstall some program..
Edited by theXeffect on 6/25/2013 8:29 PM PDT
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MVP - Technical Support
Posts: 6,967
Hey theXeffect,

BSOD's are often hardware related or driver related. I can start you off with this:

1) Run the Repair Tool in the Launcher under Help>Repair Tool. If that doesn't help,
2) Try these steps: https://us.battle.net/support/en/article/blue-screen-error-on-startup-or-during-gameplay-pc
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