Get the Desktop App for Battle.net Now
- All your games in 1 place
- Log in once
- Automatic game updates
I've been having connection issues with Battle.net for weeks now. Probably 90% of the time I start up SC2, when I attempt to log in, I get a dialog saying SC2 is unable to connect to the internet. These issues started popping up around 2 or 3 months ago and my set up (computer and router) has not changed at all since SC2 stopped being able to connect to the internet properly.
I do notice some strange behavior: when the connection fails and I close out SC2 sometimes my computer's internet connection has disconnected. Could this be something that SC2 is doing?
What could some causes of this be? I'm mostly really confused since I haven't changed anything about my set up and now SC2 can't connect...
Edit: another interesting tidbit, I ran a tracert from my computer to each of the American servers listed here:
and it looks like my connection is struggling to make it to those ips.
Should I bring this up with my ISP?
Edited by ShakesMcJunk on 6/25/2013 7:55 PM PDT
Support Forum Agent
Hi ShakesMcJunk, I'd concentrate on this behavior. Are you connected to the router wirelessly, or with an ethernet cable?
What's the make and model of your network adapter and router?
I'd make sure the router's firmware is up to date first. Here's some examples of how to update router firmware:
If you're wireless, try changing the wireless mode on the router. The router manual or router manufacturer's support site will show how to change wireless modes.
If you're wired, it may help to change the speed of your network card.
Rate me! https://www.surveymonkey.com/s/Velnrak
Threats of violence. We take these seriously and will alert the proper authorities.
Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.
Harassing or discriminatory language. This will not be tolerated.