StarCraft® II

Persistent BLZPTS00009 error

Posts: 5
Okay, so my old system did not run this game very well . . . but i purchased a new system with better specs in virtually every way. During the installation process, I am presented with the BLZPTS00009 error during patch searching. The computer has 377 Gigs of free space, and I am running the game as administrator (right-clicking, and choosing that option from the menu).

How can I bypass this issue and play the thing?! I just want to play the solo campaign, not interested in battlenet for now.
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Support Forum Agent
Posts: 28,897
I would try creating another User Account in Windows, and then running StarCraft II on that User Account.

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Posts: 5
That seems excessive . . . a second user just to play a game? Besides- I'm not sure what difference that will make. Why would a new user account make the difference in playing the game?
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Posts: 5
Okay, so I made a new profile on my computer. That seemed silly, given the system is less than 24 hours old . . . but whatever. The new profile has the same BLZPTS00009 error as the old.
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Support Forum Agent
Posts: 28,897
If you don't want to try that right now, let's keep it in mind for later - I've seen many issues where the sole Administrator account doesn't have the proper permissions to write or make changes to the StarCraft II folder and other folders.

Can you make sure the Secondary Logon Service is running?

If that doesn't help, I'd try a Selective Startup.

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Posts: 5
I went through the advanced troubleshooting and made sure the secondary logon was on automatic as requested. When a task manager is run, the only listed operations are google chrome (being used to communicate here) and the installer.

Frankly, I am growing frustrated. The game worked on a laptop made 3-4 years ago, but cannot run on one made within the last few months? I fullyunderstand that you are just doing your job and none of his is meant to be screaming at you. Nevertheless, the game refuses to even finish patches much less run. I really would like to play.
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Support Forum Agent
Posts: 28,897
Did this new system come preinstalled with software?

In any case, let's take a look at what's really running in the background:

Hit the Windows key + R, and type:
msinfo32
Then hit Enter or Ok.

This will bring up System Information.

Click on the + sign next to Software Environments
Click on Running Tasks
Click on one item on the right side
Click on Edit, and then Select All (Or hit Ctrl-A)
Click on Edit, and the Copy (Or hit Ctrl-C)

Then Paste everything into a reply.

Then click on Services
Click on one item on the right side
Click on Edit, and then Select All (Or hit Ctrl-A)
Click on Edit, and the Copy (Or hit Ctrl-C)

Paste everything into the post, select and highlight everything you just pasted, and hit the "pre" button (It says "Code Blocks" when you hover your mouse over it). That'll make the information much more readable.
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Posts: 5
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livecomm.exe c:\program files\windowsapps\microsoft.windowscommunicationsapps_16.4.4406.1205_x64__8wekyb3d8bbwe\livecomm.exe 3712 8 200 1380 7/30/2013 5:16 PM 16.4.4406.1205 119.91 KB (122,784 bytes) 4/17/2013 7:54 PM
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Support Forum Agent
Posts: 28,897
Can you make sure McAfee is allowing these ports for the installation process?

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Posts: 2
I have the same trouble....Just got a new Gamer Laptop, but apparently my old Laptop did better than this new one.

All previously mentioned solutions I have tried, but without any success! I am also getting frustrated....

Is this a Windows 8 problem? Cause I didnt have this trouble with Windows 7...

Any advice?
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Posts: 2
I found the solution :)

I am using a new generation Laptop with integrated INTEL Graphics Card, which is primarily active, but not enough to run Starcraft II.

You have to navigate to NVidia Gforce Experience and add manually the Starcraft games folder. Then let the system search for games....it will eventually detect Starcraft II. Then click on OPTIMIZE.

When i finished this process...it all worked fine :)

I hope this will help you guys as well....
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Posts: 2
I am having the same problem worked fine on my old system upgraded the system and now I get the same error message.

OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
Processor Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 2104, 8/13/2013
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name DESKTOP\jkemmerer
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 27.3 GB
Total Virtual Memory 63.9 GB
Available Virtual Memory 58.6 GB
Page File Space 31.9 GB
Page File G:\pagefile.sys

What the game can not handle the new hardware?

WE WOULD LIKE A FIX PLEASE!
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Support Forum Agent
Posts: 28,897
BioHazard, this is most likely a software issue, as we have been covering in this thread. Your hardware is probably not the issue in this case, if you're getting the same error code.
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Posts: 2
Well I fixed that error and it was a software error! I wiped out my system which was Win 7 and put Win 8.1 on and installed SCII and it worked fine.
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Posts: 1
I just bought a new laptop with GeForce 720m chip. getting this error code as well and I cant figure out how to make this work. Please help
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Support Forum Agent
Posts: 28,897
Which of the suggestions in this thread have you tried so far, Justin?
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Posts: 1
Getting this same error. Bought a new laptop with WIndows 8.1 and GeForce 740m, after playing SC2 for awhile on an old desktop. Tried to open the launcher to download the game again but it gives me the same 00009 error.

Tried adding it as an exception in McAfee, making sure secondary log on is on "automatic", clicking "Run as admin" (I'm the sole user), but still can't get the game downloaded.

Help!
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Posts: 106
I was getting this error trying to update the game after a new install. HotS wasn't installing because of this error from the disk. I uninstalled and tried downloading the game client and now im getting the same error just trying to donload the game from scratch.

This happened with my old ISP and now it's happenin with my new quite fas ISP

Please help
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Support Forum Agent
Posts: 28,897
Let's verify these steps:

1) Verify these Proxy settings, and make sure Internet Explorer is not set to 'Work Offline.'
2) Verify that the Secondary Logon Service is running.
3) If you have any type of security program, try these steps:


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Posts: 106
tried all these steps, still not working :/
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