StarCraft® II

Archer's Troubleshooting Thread

- Technical Support
When in doubt check out the * threads at the beginning of each section.


Table of Contents
INSTALLATION AND PATCHING PROBLEMS
PROBLEMS WHEN STARTING STARCRAFT 2
CAMPAIGN PROBLEMS
PROBLEMS CONNECTING TO BNET AND STAYING CONNECTED
CRASHES AND SHUTDOWNS WHILE PLAYING STARCRAFT
GRAPHICS PROBLEMS
FRAMES PER SECOND PROBLEMS
ACCOUNT, HACKING AND AUTHENTICATOR PROBLEMS
REGIONAL AND LANGUAGE SUPPORT
REALID, FRIEND AND FACEBOOK PROBLEMS
BATTLENET MISCELLANEOUS PROBLEMS AND WEBSITE PROBLEMS
REPLAY AND SCREENSHOT PROBLEMS
VOICE CHAT AND MESSAGING PROBLEMS
SOUND PROBLEMS
MONITOR AND MOUSE PROBLEMS
KEYBOARD PROBLEMS
MEMORY PROBLEMS
CPU PROBLEMS
LADDER, MATCH HISTORY, POINTS AND RANK PROBLEMS
ACHIEVEMENT, PORTRAIT, REWARD AND COLLECTOR'S EDITION PROBLEMS
MAP AND GALAXY EDITOR PROBLEMS
BUGS
SETTINGS AND VARIABLES
SYSTEM REQUIREMENTS AND COMPUTER MAINTENANCE INFO
FAQs + BLIZZARD SUPPORT WEBPAGES + CUSTOMER SUPPORT CONTACT INFO
PUBLIC TEST REALM PROBLEMS



INSTALLATION AND PATCHING PROBLEMS

*Blizzard Downloader Troubleshooter
http://us.battle.net/sc2/en/forum/topic/13501355

*Standalone Patch (Manually download patch)
http://us.blizzard.com/support/article/sc2patch
http://ftp.blizzard.com/pub/starcraftII/patches/pc/sc2-1.2.2-enUS-patch.exe

Waiting for files to close
http://us.battle.net/sc2/en/forum/topic/1009691242

Patch keeps updating over and over
http://us.battle.net/sc2/en/forum/topic/2325093621?page=1#3
http://us.battle.net/sc2/en/forum/topic/1020862194
http://us.battle.net/sc2/en/forum/topic/1406252409
http://us.battle.net/sc2/en/forum/topic/1658709809
http://us.battle.net/sc2/en/forum/topic/112311335

Patch Error "The file ..... could not be written."
http://us.battle.net/sc2/en/forum/topic/1063356457
http://us.battle.net/sc2/en/forum/topic/1074378683

Installation Error "There was an error authenticating your download."
http://us.battle.net/sc2/en/forum/topic/901261061

Installation Error "The file "StarCraft II" could not be found."
http://us.battle.net/sc2/en/forum/topic/933033688

Installation Error "Sorry, the installer was unable to start up. You may be out of hard drive space."
http://us.battle.net/sc2/en/forum/topic/1670094574

Installation error "There is not enough disk space to complete the download."
http://us.battle.net/sc2/en/forum/topic/1827255689

Installation Error "Blizzard Installer has encountered an error and needs to close"
http://us.battle.net/sc2/en/forum/topic/1648732486

Installation is Corrupt
http://us.battle.net/sc2/en/forum/topic/981899214
http://us.battle.net/sc2/en/forum/topic/932784136
http://us.battle.net/sc2/en/forum/topic/1074267506
http://us.battle.net/sc2/en/forum/topic/1567815320#3

Installation Corrupt (Downloaded Warkeys)
http://us.battle.net/sc2/en/forum/topic/932784136

Uninstall error: "Uninstall.xml" could not be read.
http://us.battle.net/sc2/en/forum/topic/1658707341

Can't trash SC2Editor.exe
http://us.battle.net/sc2/en/forum/topic/1660224131

Will I have my game saves if I uninstall?
http://us.battle.net/sc2/en/forum/topic/1765526834

Error messages during Installing or Patching
http://us.battle.net/sc2/en/forum/topic/832085349

Patching Error "The tracker is not responding.."
http://us.battle.net/sc2/en/forum/topic/791739278#4
http://us.battle.net/sc2/en/forum/topic/1020862762
http://us.battle.net/sc2/en/forum/topic/1866387089
http://us.battle.net/sc2/en/forum/topic/832174435

Patching Error "Starcraft 2 has stopped working"
http://us.battle.net/sc2/en/forum/topic/1015251761

Patching Error "Blizzard Updater was unable to read the file "
http://us.battle.net/sc2/en/forum/topic/1015371723
http://us.battle.net/sc2/en/forum/topic/1083608632

Patching Error "pc-battlenet-hdfiles\Support\Battle.net.dll" could not be applied.
(MD5 mismatch:..."

http://us.battle.net/sc2/en/forum/topic/2089200671
http://us.battle.net/sc2/en/forum/topic/1869559517
http://us.battle.net/sc2/en/forum/topic/1536476454
http://us.battle.net/sc2/en/forum/topic/1020862608
http://us.battle.net/sc2/en/forum/topic/1015371599
http://us.battle.net/sc2/en/forum/topic/1021053500
http://us.battle.net/sc2/en/forum/topic/1072377246
http://us.battle.net/sc2/en/forum/topic/1020864035
http://us.battle.net/sc2/en/forum/topic/1660216240
http://us.battle.net/sc2/en/forum/topic/1869256112

Patching Error ".... could not be applied. (MD5 mismatch:..."
http://us.battle.net/sc2/en/forum/topic/801781074#3

Installation Error "This Download is Not Authorized."
http://us.battle.net/sc2/en/forum/topic/894119441

Error "The authentication key you entered has already been claimed."
http://us.battle.net/sc2/en/forum/topic/189239194

"This Battle.net account does not include an associated copy of Starcraft II."
http://us.battle.net/sc2/en/forum/topic/1764410550

"The file....could not be renamed" (Starcraft 1 Installation Error)
http://us.battle.net/sc2/en/forum/topic/1827666149

Downloader opens up, than closes
http://us.battle.net/sc2/en/forum/topic/1015251571
http://us.battle.net/sc2/en/forum/topic/1083319150

Downloader stays at 0%
http://us.battle.net/sc2/en/forum/topic/1021052661
http://us.battle.net/sc2/en/forum/topic/1020802889
http://us.battle.net/sc2/en/forum/topic/1009691163
http://us.battle.net/sc2/en/forum/topic/832104640
http://us.battle.net/sc2/en/forum/topic/1219752540
http://us.battle.net/sc2/en/forum/topic/1253416131

Downloader stops 30-80%
http://us.battle.net/sc2/en/forum/topic/1020802358
http://us.battle.net/sc2/en/forum/topic/1866387098
http://us.battle.net/sc2/en/forum/topic/1866337111

Downloader stops at 51%
http://us.battle.net/sc2/en/forum/topic/1406250866
http://us.battle.net/sc2/en/forum/topic/1756038110

Downloader freezes at 99%
http://us.battle.net/sc2/en/forum/topic/1015371645

Patcher stuck at "Updating"
http://us.battle.net/sc2/en/forum/topic/1127484731

Downloader Hangs
http://us.battle.net/sc2/en/forum/topic/1009661050

Downloader Stuck, says another copy is already running
http://us.battle.net/sc2/en/forum/topic/1020822421

Blue screen minidump while downloadiing
http://us.battle.net/sc2/en/forum/topic/2190801635

Problems downloading another regional version of Starcraft 2 (Tome 1.MPQE Error)
http://us.battle.net/sc2/en/forum/topic/1965622382
http://us.battle.net/sc2/en/forum/topic/628077047

Installer is asking you to insert disk
http://us.battle.net/sc2/en/forum/topic/1127154214

"content not found" error after installing SC2 on second computer (copy and pasting)
http://us.battle.net/sc2/en/forum/topic/1127128822

Downloader Restarts at same place (cant finish because of limited drive space)
http://us.battle.net/sc2/en/forum/topic/1965616930

Can't download tools patch
http://us.battle.net/sc2/en/forum/topic/2140186433

How do I change where SC2 Downloads to?
http://us.battle.net/sc2/en/forum/topic/374720819

Disabling p2p (Dat's Toolbox)
http://us.battle.net/sc2/en/forum/topic/540695967#2


PROBLEMS WHEN STARTING STARCRAFT 2

Crashes when starting Starcraft 2
http://us.battle.net/sc2/en/forum/topic/932784575
http://us.battle.net/sc2/en/forum/topic/777767800#3
http://us.battle.net/sc2/en/forum/topic/1009751177

Crashes when starting starcraft black screen and error log
http://us.battle.net/sc2/en/forum/topic/1126993575

Black screen and "entering power saving mode" 20 sec after starting starcraft
http://us.battle.net/sc2/en/forum/topic/1658707868

Opens than says "not responding"
http://us.battle.net/sc2/en/forum/topic/2228423995

Error "Offline Play Authorization required"
http://us.battle.net/sc2/en/forum/topic/248297389?page=1
http://us.battle.net/sc2/en/forum/topic/2351875201

C++ Runtime Error
http://us.battle.net/sc2/en/forum/topic/1866336923

Stuck on Raynor's Face screen
http://us.battle.net/sc2/en/forum/topic/791269618?page=1

Stuck on Planet screen
http://us.battle.net/sc2/en/forum/topic/1020822656
http://us.battle.net/sc2/en/forum/topic/832195052

Loading Screen pops up, than minimizes says loading patch and nothing happens
http://us.battle.net/sc2/en/forum/topic/1020823264

Patcher pops up than nothing happens
http://us.battle.net/sc2/en/forum/topic/1536706556

Startup Error "An error occurred stating StarCraft II. Please try again."
http://us.battle.net/sc2/en/forum/topic/970017231
http://us.battle.net/sc2/en/forum/topic/1021052592
http://us.battle.net/sc2/en/forum/topic/2228414131

Startup Error "Starcraft 2 has stopped working."
http://us.battle.net/sc2/en/forum/topic/1015251761

Crash after hitting login button
http://us.battle.net/sc2/en/forum/topic/2325614759

Crash after raynor screen, but can get to login screen if you disconnect internet cord (Comodo)
http://us.battle.net/sc2/en/forum/topic/1020823379#2

Cant start up starcraft "Possible shellcode to buffer overload" (Comodo)
http://us.battle.net/sc2/en/forum/topic/1866387065#8

Antivirus (Avira) picks up SC2 as TR/Drop.Demekaf.A.40 virus
http://us.battle.net/sc2/en/forum/topic/2301633370?page=1

"checksum error guard game code.l2.c5" when starting SC2
http://us.battle.net/wow/en/forum/topic/2030105532

Game crashes with many colors (Dell XPS 630i)
http://us.battle.net/sc2/en/forum/topic/932933894

Launcher appears than disappears when starting game, "Blizzard Core Exception: memory access violation"
http://us.battle.net/sc2/en/forum/topic/1083608900#2

Saving Starcraft to a different location
http://us.battle.net/sc2/en/forum/topic/1118362811

Startup Error "Checksum error guard_GameCode.L2.C5."
http://us.battle.net/sc2/en/forum/topic/1306102907

Startup Error "VGA not supported"
http://us.battle.net/sc2/en/forum/topic/1756037698

Main login screen shows up (or is gray or only shows background), than closes
http://us.battle.net/sc2/en/forum/topic/1866337045
http://us.battle.net/sc2/en/forum/topic/1866356957
http://us.battle.net/sc2/en/forum/topic/1866297099
http://us.battle.net/sc2/en/forum/topic/1869217876#6

Login Screen has two names (SC2-1, SC2-2)
http://us.battle.net/sc2/en/forum/topic/2140446955


CAMPAIGN PROBLEMS

My Campaign Progress was Erased
http://us.battle.net/sc2/en/forum/topic/933034411

Black screen when starting Campaign
http://us.battle.net/sc2/en/forum/topic/981898651
http://us.battle.net/sc2/en/forum/topic/1020822949

Black screen while playing Campaign
http://us.battle.net/sc2/en/forum/topic/1020822949
http://us.battle.net/sc2/en/forum/topic/981898651

Cant start Campaign, have to load old game and logged out of BNET
http://us.battle.net/sc2/en/forum/topic/627980078#5

Can't Load Saved Game
http://us.battle.net/sc2/en/forum/topic/791239881

Crash while loading between mission and ship
http://www.gamingreality.com/2010/07/starcraft-2-memory-leak-crash-bug-fix.html

Crash while loading 2nd mission, Error Code: D3DERR_INVALIDCALL (8876086C)
http://us.battle.net/sc2/en/forum/topic/1083610122
http://us.battle.net/sc2/en/forum/topic/1195719769

Crashing during Gates of Hell loading
http://us.battle.net/sc2/en/forum/topic/1765527175

Can't Save Campaign progress w/ My Documents mapped to Network Share (Bug)
http://us.battle.net/sc2/en/forum/topic/165016543#17

Campaign wont let me progress past a mission
http://us.battle.net/sc2/en/forum/topic/1083750250?page=1#4

Can only play one version of AllIn
http://us.battle.net/sc2/en/forum/topic/1020803286

Intro movie keeps playing whenever I start up SC2
http://us.battle.net/sc2/en/forum/topic/2222192367
Edited by Archer on 4/10/2011 5:04 PM PDT
Reply Quote
- Technical Support
PROBLEMS CONNECTING TO BNET AND STAYING CONNECTED

*Are you having problems connecting to the game?
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26221

*Dropping Data Gathering
http://us.battle.net/sc2/en/forum/topic/2191129152
http://us.battle.net/sc2/en/forum/topic/165186838?page=39#765

College Campus Connection Issues
http://us.battle.net/sc2/en/forum/topic/832174144

Rogers Connection Issues
http://us.battle.net/sc2/en/forum/topic/933034583
http://us.battle.net/sc2/en/forum/topic/1126998391

Time Warner Connection Issues
http://us.battle.net/sc2/en/forum/topic/933034309?page=1

Shaw Connection Issues
http://us.battle.net/sc2/en/forum/topic/902031029?page=3#44
http://us.battle.net/sc2/en/forum/topic/1253375452

Charter Connection Issues
http://us.battle.net/sc2/en/forum/topic/1020823301

Disconnect: "Waiting for servers"
http://us.battle.net/sc2/en/forum/topic/933153338

Disconnect: "You were dropped." than connection restored.
http://us.battle.net/sc2/en/forum/topic/1021053428
http://us.battle.net/sc2/en/forum/topic/1021054125
http://us.battle.net/sc2/en/forum/topic/1020804250
http://us.battle.net/sc2/en/forum/topic/969726981

Disconnect: "You were dropped" followed by "Unable to load score screen" error
http://us.battle.net/sc2/en/forum/topic/1015371730#2

Disconnect in game
http://us.battle.net/sc2/en/forum/topic/1021053260

No password box when trying to login
http://us.battle.net/sc2/en/forum/topic/1660225044

Login button grayed out
http://us.battle.net/sc2/en/forum/topic/1658707502

Login box dissapears when trying to log in
http://us.battle.net/sc2/en/forum/topic/1021052179

Can't login (stuck at waiting for bnet window) after patch
http://us.battle.net/sc2/en/forum/topic/1020822204
http://us.battle.net/sc2/en/forum/topic/1015371581
http://us.battle.net/sc2/en/forum/topic/2016643211#10

Exits when logging in
http://us.battle.net/sc2/en/forum/topic/832194880
http://us.battle.net/sc2/en/forum/topic/791739441#4

Freezes when connecting to BNET
http://us.battle.net/sc2/en/forum/topic/981828377
http://us.battle.net/sc2/en/forum/topic/1020822653

Unable to log into Starcraft 2 (login button not highlighted)
http://us.battle.net/sc2/en/forum/topic/981678537

Login Error "Connecting to battle.net: The game is awaiting a response from bnet..."
http://us.battle.net/sc2/en/forum/topic/791269286#4
http://us.battle.net/sc2/en/forum/topic/791409367
http://us.battle.net/sc2/en/forum/topic/981899500
http://us.battle.net/sc2/en/forum/topic/1519102389
http://us.battle.net/sc2/en/forum/topic/1765530786
http://us.battle.net/sc2/en/forum/topic/189279005

Login Error "The game cannot connect to Battle.net. Wait a few minutes and check your internet connection."
http://us.battle.net/sc2/en/forum/topic/932784426

Error "Authorize account to be able to play starcraft 2 offline."
http://us.battle.net/sc2/en/forum/topic/374722785

"Unable to download authentication module"
http://us.battle.net/sc2/en/forum/topic/2140506100
http://us.battle.net/sc2/en/forum/topic/1020864196
http://us.battle.net/sc2/en/forum/topic/1063486367
http://us.battle.net/sc2/en/forum/topic/1020862125

"Unable to download authentication module (Avast)
http://us.battle.net/sc2/en/forum/topic/248417185

Taking a long time to find a game
http://us.battle.net/sc2/en/forum/topic/932933648

Multiplayer Menu stuck loading
http://us.battle.net/sc2/en/forum/topic/894029408

Trying to start Multiplayer: "Error downloading this content. Try again later."
http://us.battle.net/sc2/en/forum/topic/791239325#2

Stuck at PLAYERS FOUND
http://us.battle.net/sc2/en/forum/topic/375111487?page=1
http://us.battle.net/sc2/en/forum/topic/832084734#19
http://us.battle.net/sc2/en/forum/topic/932934474

Lag when using Shift Queue Commands
http://us.battle.net/sc2/en/forum/topic/374772192#2

Dropping with DD-WRT Routers
http://us.battle.net/sc2/en/forum/topic/970017236

Dropping with Netgear WNDR3700 Routers
http://us.battle.net/sc2/en/forum/topic/1965841535?page=1#1

Dropping with D-link routers
http://us.battle.net/sc2/en/forum/topic/2179709141

Dropping with Realtek router
http://us.battle.net/sc2/en/forum/topic/2140190680#5

Dropping with Belkin router
http://us.battle.net/sc2/en/forum/topic/2191099226

Dropping with Windows 7, with a Realtek PCIe GBE Family Controller (network card)
http://us.battle.net/sc2/en/forum/topic/1220103270

Dropping in game with Blizzard games (sc2, wow)
http://us.battle.net/sc2/en/forum/topic/1015381787

No Games Found when searching Custom Games
http://us.battle.net/sc2/en/forum/topic/932934147

Internet connection goes out when starting starcraft (Clearwater)
http://us.battle.net/sc2/en/forum/topic/2190800680
http://us.battle.net/sc2/en/forum/topic/2190890763

Losing connection when viewing profiles
http://us.battle.net/sc2/en/forum/topic/628237959

Getting dropped during Countdown or Game Loading Screen
http://us.battle.net/sc2/en/forum/topic/981828272

Getting dropped while loading lobby
http://us.battle.net/sc2/en/forum/topic/1020823778

Error "Invalid Login" and Disconnect
http://us.battle.net/sc2/en/forum/topic/1015381547

Not able to log in w/ Comodo firewall
http://us.battle.net/sc2/en/forum/topic/832194880

You can't create a game because your status has been locked
http://us.battle.net/sc2/en/forum/topic/981898840

Which IP to traceroute?
http://us.battle.net/sc2/en/forum/topic/932934147

Connecting from China
http://us.battle.net/sc2/en/forum/topic/1009750976

Connecting from SEA
http://us.battle.net/sc2/en/forum/topic/1020823416#3

Connection problems with UTorrent
http://us.battle.net/sc2/en/forum/topic/981679441

LAN Connection disconnects
http://us.battle.net/sc2/en/forum/topic/1015381787

Server down but Server Status says its up
http://us.battle.net/sc2/en/forum/topic/608631207

Error "requires a internet connection"
http://us.battle.net/sc2/en/forum/topic/1020823264

Enter email than "waiting for bnet" message with long wait (Kaspersky Internet Security)
http://us.battle.net/sc2/en/forum/topic/1083319287

"Stuttering" game
http://us.battle.net/sc2/en/forum/topic/1126996964

Unit Delay Responce
http://us.battle.net/sc2/en/forum/topic/1869254598

Can't use OFFLINE Mode
http://us.battle.net/sc2/en/forum/topic/1015381743
http://us.battle.net/sc2/en/forum/topic/1021052289
http://us.battle.net/sc2/en/forum/topic/981679115
http://us.battle.net/sc2/en/forum/topic/165016688
http://us.battle.net/sc2/en/forum/topic/248297389?page=1

Lag with old ethernet cable
http://us.battle.net/sc2/en/forum/topic/1253416142

Can I be banned for using a VPN?
http://us.battle.net/sc2/en/forum/topic/1406591585

Denial of Service Attacks?
http://us.battle.net/sc2/en/forum/topic/2140187664

Connection problems at same time every day/week
http://us.battle.net/sc2/en/forum/topic/1536334946

Port Forwarding problems with starcraft on 2 computers on same network
http://us.battle.net/sc2/en/forum/topic/1827525332


CRASHES AND SHUTDOWNS WHILE PLAYING STARCRAFT

*Are you experiencing lockups or general crash errors?
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26260

Computer Shuts Down
http://us.battle.net/sc2/en/forum/topic/801780306#7
http://us.battle.net/sc2/en/forum/topic/1009751070
http://us.battle.net/sc2/en/forum/topic/1020862758
http://us.battle.net/sc2/en/forum/topic/540955305
http://us.battle.net/sc2/en/forum/topic/1577524531#3

Crashes to Blue Screen
http://us.battle.net/sc2/en/forum/topic/981679369
http://us.battle.net/sc2/en/forum/topic/902030906?page=1&postCommandKey=#9
http://us.battle.net/sc2/en/forum/topic/928172948?page=1
http://us.battle.net/sc2/en/forum/topic/1827304843
http://us.battle.net/sc2/en/forum/topic/1827523987

Crashes to Black Screen
http://us.battle.net/sc2/en/forum/topic/165016821?page=1
http://us.battle.net/sc2/en/forum/topic/894119410#6
http://us.battle.net/sc2/en/forum/topic/248424962#1
http://us.battle.net/sc2/en/forum/topic/832105450
http://us.battle.net/sc2/en/forum/topic/791409680?page=1

Black screen w/ "windows has recovered from a driver crash"
http://us.battle.net/sc2/en/forum/topic/1020803148

Blue Screen Memory Dump
http://us.battle.net/sc2/en/forum/topic/981679300

Blue Screen Crash on Map Loading Screen
http://us.battle.net/sc2/en/forum/topic/1021052729#5

Black screen and disconnect, monitor doesnt recognize computer
http://us.battle.net/sc2/en/forum/topic/1869414364?page=1

Crashes in Custom Games
http://us.battle.net/sc2/en/forum/topic/933034050

Crashing when clicking on Multiplayer tab
http://us.battle.net/sc2/en/forum/topic/2227602759

Crashes with NVIDIA Video Cards
http://us.battle.net/sc2/en/forum/topic/248105993?page=27#539

Crashes with ATI HD Video Cards
http://us.battle.net/sc2/en/forum/topic/628260756?page=1
http://us.battle.net/sc2/en/forum/topic/1083359791

Crashes when you click "Connect" button
http://us.battle.net/sc2/en/forum/topic/1020823379
http://us.battle.net/sc2/en/forum/topic/1866297080

Crashes with Comodo Internet Security
http://us.battle.net/sc2/en/forum/topic/901260823

Crash with many little dots on screen (GeForce 9800 GT)
http://us.battle.net/sc2/en/forum/topic/1869217131#2

Crashes with Windows 7 x64 Service Pack 1
http://us.battle.net/sc2/en/forum/topic/2135903960

Crashes every Terran vs Protoss
http://us.battle.net/sc2/en/forum/topic/2325035303#2

AppHangB1 crashes
http://us.battle.net/sc2/en/forum/topic/2325036371#2

Color Scheme Crashes
http://us.battle.net/sc2/en/forum/topic/1567929117

Freezes with looping sound
http://us.battle.net/sc2/en/forum/topic/1020823349

Freezes with "Runtime Error"
http://us.battle.net/sc2/en/forum/topic/1074267820

Event Reporter: "Unknown error on CMDre"
http://us.battle.net/sc2/en/forum/topic/832194539

Error "ILLEGAL_INSTRUCTION (0xC000001D)"
http://us.battle.net/sc2/en/forum/topic/932784523

IRQL_NOT_LESS_OR_EQUAL bluescreen
http://us.battle.net/sc2/en/forum/topic/1577519059

Error "StarCraft II has encountered an unexpected DirectX/OpenGL error." Blue screen crash
http://us.battle.net/sc2/en/forum/topic/1020862888
http://us.battle.net/sc2/en/forum/topic/2190891783

Error Reporter: ACCESS_VIOLATION
http://us.battle.net/sc2/en/forum/topic/2325032618
http://us.battle.net/sc2/en/forum/topic/2267600901#11
http://us.battle.net/sc2/en/forum/topic/1827527754?page=1#1
http://us.battle.net/sc2/en/forum/topic/2228223086
http://us.battle.net/sc2/en/forum/topic/2228427414
http://us.battle.net/sc2/en/forum/topic/628240449#2
http://us.battle.net/sc2/en/forum/topic/1920717773
http://us.battle.net/sc2/en/forum/topic/977987875
http://us.battle.net/sc2/en/forum/topic/981899222
http://us.battle.net/sc2/en/forum/topic/932784266
http://us.battle.net/sc2/en/forum/topic/900930662
http://us.battle.net/sc2/en/forum/topic/1021052342
http://us.battle.net/sc2/en/forum/topic/1063426847?page=1
http://us.battle.net/sc2/en/forum/topic/977987875?page=1
http://us.battle.net/sc2/en/forum/topic/2046565219
http://www.teamliquid.net/forum/viewmessage.php?topic_id=183260

e_errorIdMemory "Core: out of memory" (e_gfxErrorOutofMemory) Errors
http://us.battle.net/sc2/en/forum/topic/248105786?page=1
http://us.battle.net/sc2/en/forum/topic/801800751#9

Crashes when Exiting starcraft 2
http://us.battle.net/sc2/en/forum/topic/981609418
http://us.battle.net/sc2/en/forum/topic/375110734

Freezes when Exiting starcraft 2
http://us.battle.net/sc2/en/forum/topic/374939107

Where can I find my crash logs?
http://us.battle.net/sc2/en/forum/topic/1567927110
Edited by Archer on 4/10/2011 5:01 PM PDT
Reply Quote
- Technical Support
GRAPHICS PROBLEMS

*Checking your graphics card is up to date (NVIDIA/GEFORCE/GTX)
http://www.nvidia.com/Download/Scan.aspx?lang=en-us
If that does not work try reverting to 260.99

*Checking your graphics card is up to date (ATI/AMD/Radeon/Catalyst)
http://support.amd.com/us/gpudownload/Pages/index.aspx
If that does not work try reverting to 10.10e

How do I add a framerate cap?
http://us.battle.net/sc2/en/forum/topic/1869254581

ATI HD 6800 series - Catalyst 10.10e Hotfix
http://us.battle.net/sc2/en/forum/topic/926202616

Nvidia 8800, 9800, and 260 crashes
http://us.battle.net/sc2/en/forum/topic/248105993?page=27#539

Problems with Geforce M series
http://us.battle.net/sc2/en/forum/topic/2267588621

Problems with GTX 560 Ti
http://us.battle.net/sc2/en/forum/topic/2222272968

3D portraits have low fps
http://us.battle.net/sc2/en/forum/topic/2267490348?page=3#52

SCVs shooting frickin laser beams (ATI video cards)
http://us.battle.net/sc2/en/forum/topic/218522146?page=2#28

Artifacts, weird lines and lag with patch 1.4
http://us.battle.net/sc2/en/forum/topic/3229083327
http://www.teamliquid.net/forum/viewmessage.php?topic_id=268078

Squarish creep
http://us.battle.net/sc2/en/forum/topic/2211922134

Lines pop up on screen (ATI Radeon cards)
http://us.battle.net/sc2/en/forum/topic/1577518719

Grey screen and vertical lines (ATI)
http://us.battle.net/sc2/en/forum/topic/248427551

Can't see minerals or menus (ATI Crossfire)
http://us.battle.net/sc2/en/forum/topic/188779444

Error: "Display drivers amdkmdap stopped responding"
http://us.battle.net/sc2/en/forum/topic/1658708215

Reinstalled game, can't see screen
http://us.battle.net/sc2/en/forum/topic/925332618

Terrible Textures
http://us.battle.net/sc2/en/forum/topic/2140444346
http://us.battle.net/sc2/en/forum/topic/801800284
http://us.battle.net/sc2/en/forum/topic/1127485282
http://us.battle.net/sc2/en/forum/topic/1207762123
http://us.battle.net/sc2/en/forum/topic/1536475930
http://us.battle.net/sc2/en/forum/topic/2059307032?page=1

"Wierd" Textures, UI buttons still in correct
http://us.battle.net/sc2/en/forum/topic/1009891025
http://us.battle.net/sc2/en/forum/topic/1083320443

Terrain all black(ATI mobility)
http://us.battle.net/sc2/en/forum/topic/1648734067

Terran issues (Windows Aero)
http://us.battle.net/sc2/en/forum/topic/2059307032?page=2

Can't see Pylon Power Aura
http://us.battle.net/sc2/en/forum/topic/932783459#7
http://us.battle.net/sc2/en/forum/topic/375108360
http://us.battle.net/sc2/en/forum/topic/1207991871

Error "The video card is not accessible..."
http://us.battle.net/sc2/en/forum/topic/627974122

Viking is white circle and other graphic errors with ATI Radeon 5700 HD
http://us.battle.net/sc2/en/forum/topic/1009751009

Screen turns black in game, escaping out of starcraft gives red and green desktop
http://us.battle.net/sc2/en/forum/topic/1020802665

Nv4_dll errors
http://us.battle.net/sc2/en/forum/topic/932933975

ATI Mobility issues (Freezing)
http://us.battle.net/sc2/en/forum/topic/1015251690

Problems with ATI antialiasing
http://us.battle.net/sc2/en/forum/topic/2190891422

Geforce 460 GTX not reconized
http://us.battle.net/sc2/en/forum/topic/374768750?page=1

"Video card not accessible" (Code 43)
http://us.battle.net/sc2/en/forum/topic/1083320509

"The videocard is not accessible because no display drivers are installed.." after win 7 update
http://us.battle.net/sc2/en/forum/topic/1658708028

No video when using KVM Switch
http://us.battle.net/sc2/en/forum/topic/1020822879

What do I cap my framerate?
http://us.battle.net/sc2/en/forum/topic/1021052910

Graphics lagging with audio stutter
http://us.battle.net/sc2/en/forum/topic/1021052543

Stuttering, low FPS with HP
http://us.battle.net/sc2/en/forum/topic/1869219478

Flickering Graphics
http://us.battle.net/sc2/en/forum/topic/1020822731
http://us.battle.net/sc2/en/forum/topic/165096656#5

Baneling Explosion has red or green squares
http://us.battle.net/sc2/en/forum/topic/1020802544

Screen moved to upper left corner of monitor
http://us.battle.net/sc2/en/forum/topic/1020862485

Unit portraits blurred
http://us.battle.net/sc2/en/forum/topic/1020862728

Blinking Screen
http://us.battle.net/sc2/en/forum/topic/1020863499
http://us.battle.net/sc2/en/forum/topic/1021053750

"Option, Pause, Surrender, Return to Game" Screen appears wrong
http://us.battle.net/sc2/en/forum/topic/1020803457

8 FFA vs AI game Freezing than "waiting for server" than dropping
http://us.battle.net/sc2/en/forum/topic/1063486506

Menu graphcis (planets) incorrect
http://us.battle.net/sc2/en/forum/topic/1083608946

Mission Archive has blue/black/green tint
http://us.battle.net/sc2/en/forum/topic/248426964

Slow in first few seconds of game
http://us.battle.net/sc2/en/forum/topic/1127154694

Ingame icons and map not displaying
http://us.battle.net/sc2/en/forum/topic/1083320767

Graphic problems with Creative webcam
http://us.battle.net/sc2/en/forum/topic/1127484129

NVIDIA 8800 GT Issues
http://us.battle.net/sc2/en/forum/topic/189238977?page=2

6870 performance issues/Stuttering with AMD cards
http://us.battle.net/sc2/en/forum/topic/1406254370

Alt tabbing takes 30 sec or more, teammates see you as dropping
http://us.battle.net/sc2/en/forum/topic/1207741524

Windows startbar will not go away
http://us.battle.net/sc2/en/forum/topic/1965616938?page=1

Starcraft 2 loads upside down
http://us.battle.net/sc2/en/forum/topic/1660225145

Grey screens during cutscene
http://us.battle.net/sc2/en/forum/topic/1670093070

Black cutscenes, can see parts of things sometimes
http://us.battle.net/sc2/en/forum/topic/106470681

Units invisible (Catalyst)
http://us.battle.net/sc2/en/forum/topic/1827256331

Graphic Card Overheating
http://us.battle.net/sc2/en/forum/topic/1207991364

Overheating with Alienware
http://us.battle.net/sc2/en/forum/topic/1869409984#2

Error "Your Nvidia card is not working properly, restart your computer"
http://us.battle.net/sc2/en/forum/topic/2179668718#6

Problems with Dual Graphics cards (SLI flickering and Crossfire units disappearing)
http://us.battle.net/sc2/en/forum/topic/1869410118

Leaving Catalyst Control Center open to increase performance?
http://us.battle.net/sc2/en/forum/topic/1765534779

Framerate cap removed
http://us.battle.net/sc2/en/forum/topic/2140185703

Unsupported Graphics Cards (G4, G5 processors, Mac OS X 10.5.7 and below(This includes 10.4), Mac OS X 10.6.0/10.6.1/10.6.2/10.6.3, Intel GMA 950, Intel GMA X3100, NVidia GeForce 7300 GT, NVidia GeForce 7600 GT, NVidia Quadro 4500)
http://us.battle.net/sc2/en/forum/topic/1567935861


FRAMES PER SECOND PROBLEMS

FPS Data Gathering
http://us.battle.net/sc2/en/forum/topic/933154144
http://us.battle.net/sc2/en/forum/topic/166496813?page=12#223

FPS drops during game
http://us.battle.net/sc2/en/forum/topic/933034541
http://us.battle.net/sc2/en/forum/topic/981678388#2

Constant FPS drop
http://us.battle.net/sc2/en/forum/topic/1220042684

FPS drop with cursor problem
http://us.battle.net/sc2/en/forum/topic/801780250

FPS drops with increasing Pylon Aura
http://us.battle.net/sc2/en/forum/topic/248107335#4

FPS drop with Radeon/Catalyst
http://us.battle.net/sc2/en/forum/topic/981679047

FPS drop over time, after first five minutes in game
http://us.battle.net/sc2/en/forum/topic/1567928394#2
http://us.battle.net/sc2/en/forum/topic/1406254370
http://us.battle.net/sc2/en/forum/topic/1567927997#7
http://us.battle.net/sc2/en/forum/topic/1660216074

Ingame FPS drop with ingame battles
http://us.battle.net/sc2/en/forum/topic/2228223060

Ingame FPS drop without ingame events (battles, map triggers) at same time
http://us.battle.net/sc2/en/forum/topic/1074378458

FPS drop while scrolling (ATI cards)
http://us.battle.net/sc2/en/forum/topic/2179758914

Low FPS with SLI
http://us.battle.net/sc2/en/forum/topic/2190890869

Low FPS and visual oddities during cutscenes with SLI setups -
http://us.battle.net/sc2/en/forum/topic/248417238
http://us.battle.net/sc2/en/forum/topic/628254901
http://us.battle.net/sc2/en/forum/topic/2228174997

Low FPS with Windows Vista/7 with the AN893b network card (Linksys LNE100TX/NC100 series and others)
Try removing this network card and use a more recent or onboard network card

Low FPS with a SoundBlaster Audigy 2 sound card
Blues are currently looking into. Try removing the Audigy sound card

Artifacts/Low FPS on Ultra
http://us.battle.net/sc2/en/forum/topic/1020862403

FPS Lag with AMD Cards
http://us.battle.net/sc2/en/forum/topic/1020862802
http://us.battle.net/sc2/en/forum/topic/1921982257?page=2#33
http://us.battle.net/sc2/en/forum/topic/1827306649

FPS Lag after a while with Nvidia cards (power saving mode)
http://us.battle.net/sc2/en/forum/topic/1965844610

FPS Lag with Pentium 4 and D
http://us.battle.net/sc2/en/forum/topic/248107798?page=2#35

FPS drop with Q6600 CPU (HP Pavilion, Intel Quad 2.40, Nvidia)
http://us.battle.net/sc2/en/forum/topic/1660220973#18

FPS drop with ASUS or nView
http://us.battle.net/sc2/en/forum/topic/2140445639

Low FPS with New Graphics Card (CPU bottleneck)
http://us.battle.net/sc2/en/forum/topic/1519012489
http://us.battle.net/sc2/en/forum/topic/2228413605

Low FPS when running FRAPS
http://us.battle.net/sc2/en/forum/topic/1921984704

FPS workaround by running WOW
http://us.battle.net/sc2/en/forum/topic/374718165?page=1

GPU fried :(
http://nvidia.custhelp.com/cgi-bin/nvidia.cfg/php/enduser/std_adp.php?p_faqid=2752
http://us.battle.net/sc2/en/forum/topic/932934579
http://us.battle.net/sc2/en/forum/topic/1020802652
http://us.battle.net/sc2/en/forum/topic/2135953843
Edited by Archer on 9/23/2011 12:02 PM PDT
Reply Quote
- Technical Support
ACCOUNT, HACKING AND AUTHENTICATOR PROBLEMS

*Billing and Account Services Contact Info
http://us.blizzard.com/support/article.xml?locale=en_US&tag=contactbilling&rhtml=true

Account Security
http://us.battle.net/en/security/

Account Locked
http://us.battle.net/sc2/en/forum/topic/1009751033
http://us.battle.net/sc2/en/forum/topic/1063356666
http://us.battle.net/sc2/en/forum/topic/1126995795

NA and SEA Accounts
http://us.battle.net/sc2/en/forum/topic/832104259

Error: "Association Required" when loging in
http://us.battle.net/sc2/en/forum/topic/932784433

Where do I report Hackers/Phishing sites?
http://us.battle.net/sc2/en/forum/topic/1020862396
http://us.battle.net/sc2/en/forum/topic/1008430879

Is this a phishing email?
http://us.battle.net/sc2/en/forum/topic/628074570

Safe Blizzard Email Address?
http://us.battle.net/sc2/en/forum/topic/1021052308
http://us.battle.net/sc2/en/forum/topic/1827255673

Lost CD, How do I download?
http://us.battle.net/sc2/en/forum/topic/1074378498
http://us.battle.net/sc2/en/forum/topic/1021054071

Paid Name Changes
http://us.battle.net/sc2/en/forum/topic/1063486523

Transfering SC2 between two accounts you own
http://us.battle.net/sc2/en/forum/topic/1127160537

Can I play starcraft on 2 different computers with one account? (yes)
http://us.battle.net/sc2/en/forum/topic/1648728112

Playing starcraft on two computers with one account at same time(cant)
http://us.battle.net/sc2/en/forum/topic/248106902

How can I find my cdkey?
http://us.battle.net/sc2/en/forum/topic/1305773033

Can I get banned for...
http://us.battle.net/sc2/en/forum/topic/1648732927#8

Authenticator not working after Ipod/Itouch update
http://us.battle.net/sc2/en/forum/topic/1567809116

WOW Trial Account on my BNET account
http://us.battle.net/sc2/en/forum/topic/2140190744


REGIONAL AND LANGUAGE SUPPORT

"You need an authorized language pack from Blizzard Entertainment to use this language"
http://us.battle.net/sc2/en/forum/topic/1020822396
http://us.battle.net/sc2/en/forum/topic/627973540#5

Having 2 regional version of SC2
http://us.battle.net/sc2/en/forum/topic/374939263
http://us.battle.net/sc2/en/forum/topic/1074088331

How can I switch regions?
http://us.battle.net/sc2/en/forum/topic/1020863827

How can I change my language?
http://us.battle.net/sc2/en/forum/topic/1021053344
http://us.battle.net/sc2/en/forum/topic/1658707309
http://us.battle.net/sc2/en/forum/topic/2222272915

Problems with patching and LA and NA accounts
http://us.battle.net/sc2/en/forum/topic/1208032093
http://us.battle.net/sc2/en/forum/topic/1220102017
http://us.battle.net/sc2/en/forum/topic/1220072332


REALID, FRIEND, CHAT CHANNEL AND FACEBOOK PROBLEMS

Can't add RealID Friends
http://us.battle.net/sc2/en/forum/topic/628255061
http://us.battle.net/sc2/en/forum/topic/932784024
http://us.battle.net/sc2/en/forum/topic/1253415415

RealID and Parental Controls
http://us.battle.net/sc2/en/forum/topic/900900822
https://us.battle.net/account/parental-controls/retrieve.html
http://us.battle.net/sc2/en/forum/topic/1083359511
http://us.battle.net/sc2/en/forum/topic/1568015131

Changing your RealID Name
http://us.battle.net/sc2/en/forum/topic/900900750
http://us.battle.net/sc2/en/forum/topic/933033310

Friends being deleted
http://us.battle.net/sc2/en/forum/topic/1009691099

"Input limit reached" message w/ large friends list
http://us.battle.net/sc2/en/forum/topic/1196029873

Cant access Facebook
http://us.battle.net/sc2/en/forum/topic/1127155760

My real name is being displayed!
http://us.battle.net/sc2/en/forum/topic/1536706028

How do I remove chat channels?
http://us.battle.net/sc2/en/forum/topic/2179708124

Sixen's Chat Channel FAQ and Channel Listings
http://us.battle.net/sc2/en/forum/topic/1869217155


REPLAY AND SCREENSHOT PROBLEMS

Posting Replays
http://us.battle.net/sc2/en/forum/topic/900900214

Replays Freezing
http://us.battle.net/sc2/en/forum/topic/932783779

Having to log out to view replays
http://us.battle.net/sc2/en/forum/topic/1021052539

Replays not saving
http://us.battle.net/sc2/en/forum/topic/1020862993
http://us.battle.net/sc2/en/forum/topic/1577527187
http://us.battle.net/sc2/en/forum/topic/2089108913
http://us.battle.net/sc2/en/forum/topic/2228413771

Replays lost after name change
http://us.battle.net/sc2/en/forum/topic/1195680443

Replays Stuttering
http://us.battle.net/sc2/en/forum/topic/1020823377
http://us.battle.net/sc2/en/forum/topic/900930155
http://us.battle.net/sc2/en/forum/topic/1083319441
http://us.battle.net/sc2/en/forum/topic/1765527284

Replay lags at higher speeds (8x)
http://us.battle.net/sc2/en/forum/topic/2089111775#6

BNET telling you to go into offline mode
http://us.battle.net/sc2/en/forum/topic/1127154694

Replay stuck w/ "Loading" message
http://us.battle.net/sc2/en/forum/topic/1074087428

How do I post a replay on Youtube?
http://us.battle.net/sc2/en/forum/topic/2065567126

Posting Screenshots
http://us.battle.net/sc2/en/forum/topic/933034611

Previous Saves Info
http://us.battle.net/sc2/en/forum/topic/777747788


VOICE CHAT AND MESSAGING PROBLEMS

Voice Chat doesn't work
http://us.battle.net/sc2/en/forum/topic/933153882#6
http://us.battle.net/sc2/en/forum/topic/1195720548

Can't hear friend on Voice Chat
http://us.battle.net/sc2/en/forum/topic/901260689#4

Mic icon is on but no voice bars or sound
http://us.battle.net/sc2/en/forum/topic/112311318

Mic goes out after a while but works at first
http://us.battle.net/sc2/en/forum/topic/1648727316

Razer Carcharias Microphone too Quiet
http://us.battle.net/sc2/en/forum/topic/2140451106

Ventrilo + Logitech G9 Mouse
http://us.battle.net/sc2/en/forum/topic/791409758

Messaging Chat is wrong language
http://us.battle.net/sc2/en/forum/topic/981608810

Screen freezes while Chating
http://us.battle.net/sc2/en/forum/topic/1021052126#3

Low quality sound with bluetooth headset
http://us.battle.net/sc2/en/forum/topic/1765534471

Why does Starcraft 2 turn on my webcam?
http://us.battle.net/sc2/en/forum/topic/540705957


SOUND PROBLEMS

Sounds are not working correctly
http://us.battle.net/sc2/en/forum/topic/1020823368
http://us.battle.net/sc2/en/forum/topic/1020863912

Headset not working (speakers work)
http://us.battle.net/sc2/en/forum/topic/627978253
http://us.battle.net/sc2/en/forum/topic/1207761628
http://us.battle.net/sc2/en/forum/topic/1567928024
http://us.battle.net/sc2/en/forum/topic/2228424157

Sound skipping and looping
http://us.battle.net/sc2/en/forum/topic/2190890466

Windows Media Player wont play while Starcraft is running
http://us.battle.net/sc2/en/forum/topic/1020824288

Crackling w/ Soundblaster
http://us.battle.net/sc2/en/forum/topic/1764406940

Microphone causes game to crash
http://us.battle.net/sc2/en/forum/topic/901260428


MONITOR AND MOUSE PROBLEMS

Monitor goes to sleep upon launch of SC2
http://us.battle.net/sc2/en/forum/topic/933034619#2

Monitor shuts off after a few hours
http://us.battle.net/sc2/en/forum/topic/2228423219

Blurry Text/ 1360x768 Resolution Issues
http://us.battle.net/sc2/en/forum/topic/540704942

Stuck in a resolution
http://us.battle.net/sc2/en/forum/topic/2222192258

HP ENVY 17 3D
http://us.battle.net/sc2/en/forum/topic/1127154107
Playing with multiple monitors
http://us.battle.net/sc2/en/forum/topic/1965571304

Dual Monitors w/ Mouse Issues
http://us.battle.net/sc2/en/forum/topic/628259159

Eyefinity and multimonitor play
http://us.battle.net/sc2/en/forum/topic/145934742
http://us.battle.net/sc2/en/forum/topic/2016792595

Game off screen (going from 2 Monitors to 1)
http://us.battle.net/sc2/en/forum/topic/1081938281

HDTV Monitor part of screen cut off
http://us.battle.net/sc2/en/forum/topic/1660219560

TV Monitors
http://us.battle.net/sc2/en/forum/topic/1063426550
http://us.battle.net/sc2/en/forum/topic/2135903683#3

Monitor and Mouse Shut Off
http://us.battle.net/sc2/en/forum/topic/1015371595

Mouse cursor turns invisible
http://us.battle.net/sc2/en/forum/topic/147174824#5
http://us.battle.net/sc2/en/forum/topic/1756037382

Mouse cursor wont move
http://us.battle.net/sc2/en/forum/topic/933153439
http://us.battle.net/sc2/en/forum/topic/1063426435
http://us.battle.net/sc2/en/forum/topic/1220102403
http://us.battle.net/sc2/en/forum/topic/1660219412

Mouse wont stay constrained in display
http://us.battle.net/sc2/en/forum/topic/2301630506#2

Mouse cursor freeze but you can light things up where cursor is supposed to be
http://us.battle.net/sc2/en/forum/topic/928742873
http://us.battle.net/sc2/en/forum/topic/1406595773
http://us.battle.net/sc2/en/forum/topic/1658708447

Mouse cursor turns into strange graphic (ATI video cards)
http://us.battle.net/sc2/en/forum/topic/374940213
http://us.battle.net/sc2/en/forum/topic/902031013
http://us.battle.net/sc2/en/forum/topic/1021053206
http://us.battle.net/sc2/en/forum/topic/628073367
http://us.battle.net/sc2/en/forum/topic/1305722304
http://us.battle.net/sc2/en/forum/topic/1406228589?page=1#1

Mouse cursor doesnt line up with mouse position (Logitech)
http://us.battle.net/sc2/en/forum/topic/2179759115

Mouse cursor sticks
http://us.battle.net/sc2/en/forum/topic/928742873

Mouse Middle Key Function
http://us.battle.net/sc2/en/forum/topic/1021053701

Having to double click everything you would normaly just left click
http://us.battle.net/sc2/en/forum/topic/1074378662

KEYBOARD PROBLEMS

Hotkeys unpressable with Lenovo keyboard
http://us.battle.net/sc2/en/forum/topic/791239541?page=6

Lag when using shift -queue commands
http://us.battle.net/sc2/en/forum/topic/374772192#2
http://us.battle.net/sc2/en/forum/topic/2140189992

Beeping while using shift commands
http://us.battle.net/sc2/en/forum/topic/2140189992

Can't Shift que actions
http://us.battle.net/sc2/en/forum/topic/2030263722

G15 Keyboards
http://us.battle.net/sc2/en/forum/topic/1074087428

Keyboard keeps hitting "C"
http://us.battle.net/sc2/en/forum/topic/1126993234

Esc key doesnt work (Logitech w ATI Catalyst)
http://us.battle.net/sc2/en/forum/topic/1519332671


MEMORY PROBLEMS

Error: Low Memory
http://us.battle.net/sc2/en/forum/topic/248105427

Message "Paged Pool Memory Low"
http://us.battle.net/sc2/en/forum/topic/165096571#13
http://www.teamliquid.net/forum/viewmessage.php?topic_id=113433

Memory Stick Troubleshooting
http://us.battle.net/sc2/en/forum/topic/1015371700

"Core out of Memory"
http://us.battle.net/sc2/en/forum/topic/1020863231
http://us.battle.net/sc2/en/forum/topic/1020864315

Blue Screen Error “Bad_Pool_Header” and info on replacing bad memory
http://us.battle.net/sc2/en/forum/topic/1536334675


CPU PROBLEMS

Multi-core Support
http://us.battle.net/sc2/en/forum/topic/1074088265#2
http://us.battle.net/sc2/en/forum/topic/1536253683
http://us.battle.net/sc2/en/forum/topic/932934534#4

Setting priority for Sc2.exe
http://us.battle.net/sc2/en/forum/topic/1063426409

How do I change how many cores game uses?
http://us.battle.net/sc2/en/forum/topic/1127489933

100% CPU Usage
http://us.battle.net/sc2/en/forum/topic/627976646#3
http://us.battle.net/sc2/en/forum/topic/2140507814?page=1#1


Power Problems
Laptop battery dead, will performance be hurt while plugged in?
http://us.battle.net/sc2/en/forum/topic/1827255132
Edited by Archer on 4/10/2011 4:59 PM PDT
Reply Quote
- Technical Support
BATTLENET MISCELLANEOUS PROBLEMS AND WEBSITE PROBLEMS

HotspotShield Fix: Error "Problem Downloading Maps" when trying to connect to multiplayer / cant join multiplayer or custom games / Multiplayer tab grayed out
http://us.battle.net/sc2/en/forum/topic/1869217159
http://us.battle.net/sc2/en/forum/topic/628080428?page=3

Multiplayer tab grayed out
http://us.battle.net/sc2/en/forum/topic/1827254076

Spinning circle goes forever on multiplayer tab
http://us.battle.net/sc2/en/forum/topic/2222272796

Single player tab grayed out first 10 seconds
http://us.battle.net/sc2/en/forum/topic/1536253859

Quick Match button blank
http://us.battle.net/sc2/en/forum/topic/145754775?page=1
http://us.battle.net/sc2/en/forum/topic/1568014155?page=1
http://us.battle.net/sc2/en/forum/topic/1577524074?page=1
http://us.battle.net/sc2/en/forum/topic/1567934272?page=1

Battle.net's time is wrong
http://us.battle.net/sc2/en/forum/topic/981609155

Alt tabing takes long time
http://us.battle.net/sc2/en/forum/topic/248296975

Game clock is fast
http://us.battle.net/sc2/en/forum/topic/1305723264

Game options resetting
http://us.battle.net/sc2/en/forum/topic/1020802986

Opponent/Ally colors wrong
http://us.battle.net/sc2/en/forum/topic/1660217796

Score screen says "Desync"
http://us.battle.net/sc2/en/forum/topic/627977948
http://us.battle.net/sc2/en/forum/topic/1063356531

BNET error "Input limit reached" while messagin, adding friends, looking at score screen
http://us.battle.net/sc2/en/forum/topic/1196029873

Removing a authenticator on one game (cant)
http://us.battle.net/sc2/en/forum/topic/1126994462

Unsupported node 4
http://us.battle.net/sc2/en/forum/topic/1126993935

Antivirus picking up starcraft file
http://us.battle.net/sc2/en/forum/topic/1127130293
http://us.battle.net/sc2/en/forum/topic/1756036926

Website and forums breaks hyperlinks
http://us.battle.net/d3/en/forum/topic/3076127758#3

TheSkunk's Guide to the Forums
http://us.battle.net/sc2/en/forum/topic/3053677676?page=1


LADDER, MATCH HISTORY, POINTS AND RANK PROBLEMS

How does the Ladder/Matchmaker work?
http://us.battle.net/sc2/en/forum/topic/2112234276
http://www.teamliquid.net/forum/viewmessage.php?topic_id=150367

Won game but match history says lost
http://us.battle.net/sc2/en/forum/topic/969937043
http://us.battle.net/sc2/en/forum/topic/902031307

Stuck at Rank 0 or Rank 327
http://us.battle.net/sc2/en/forum/topic/628235163#1

Placement Matches keep resetting
http://us.battle.net/sc2/en/forum/topic/1126997524?page=1#5


ACHIEVEMENT, PORTRAIT, REWARD AND COLLECTOR'S EDITION PROBLEMS

Achievements and portraits not loading (swirling blue circle)
http://us.battle.net/sc2/en/forum/topic/933033480
http://us.battle.net/sc2/en/forum/topic/248415490
http://us.battle.net/sc2/en/forum/topic/628074239#3
http://us.battle.net/sc2/en/forum/topic/927662873?page=1
http://us.battle.net/sc2/en/forum/topic/832174690
http://us.battle.net/sc2/en/forum/topic/896039615

Achievment Icons not loading (blue BNET triangle)
http://us.battle.net/sc2/en/forum/topic/896039615

Brutal Achievement not being awarded
http://us.battle.net/sc2/en/forum/topic/801781740

"Achievements disabled until further notice."
http://us.battle.net/sc2/en/forum/topic/981678599
http://us.battle.net/sc2/en/forum/topic/1015151535
http://us.battle.net/sc2/en/forum/topic/1127483558

Achievements not showing up on Hard and Brutal Modes (Bug)
http://us.battle.net/sc2/en/forum/topic/933034498

AI Kin Achievements not awarded for lower difficulties (Bug)
http://us.battle.net/sc2/en/forum/topic/628240763

Not getting credited for Achievements
http://us.battle.net/sc2/en/forum/topic/109981098?page=1
http://us.battle.net/sc2/en/forum/topic/628080117

No Collector's Edition Thor
http://us.battle.net/sc2/en/forum/topic/1009690974#15
http://us.battle.net/sc2/en/forum/topic/375107795?page=9#166

Collector's Edition Flash Drive doesnt work
http://us.battle.net/sc2/en/forum/topic/1020823753

No Worgen/Goblin Portraits with Cataclysm Collector's Edition
http://us.battle.net/sc2/en/forum/topic/1305771323

Mission Completed Difficulty Times Removed
http://us.battle.net/sc2/en/forum/topic/1015151763

Portraits messed up, cant play quickmatch unless in a party (corrupted cache issue)
http://us.battle.net/sc2/en/forum/topic/832175164?page=1


MAP AND GALAXY EDITOR PROBLEMS

*Galaxy Editor FAQ
http://us.battle.net/sc2/en/forum/topic/189279023

*Comprehensive list of Galaxy Editor bugs
http://us.battle.net/sc2/en/forum/topic/2222192226

Vs A.I. Maps won't Load
http://us.battle.net/sc2/en/forum/topic/801781351#5
http://us.battle.net/sc2/en/forum/topic/981678170
http://us.battle.net/sc2/en/forum/topic/1083360549
http://us.battle.net/sc2/en/forum/topic/1127154304

Custom Map List won't Load
http://us.battle.net/sc2/en/forum/topic/832175164#1
http://us.battle.net/sc2/en/forum/topic/801780171

Can't Load Tempest Map
http://us.battle.net/sc2/en/forum/topic/933034584#2

FPS Crash on Xel'Naga and other maps
http://us.battle.net/sc2/en/forum/topic/924722496
http://us.battle.net/sc2/en/forum/topic/628074989

Can't publish map "Not enough space remaining on this account"
http://us.battle.net/sc2/en/forum/topic/1009751176

Can't join or create custom games, stuck at loading screen
http://us.battle.net/sc2/en/forum/topic/1063486699

Create game button grayed out, when click join a game "estimated time" pops up than disappears and many buttons gray out
http://us.battle.net/sc2/en/forum/topic/1536475524#6

Players cant join a "Open to Public" game
http://us.battle.net/sc2/en/forum/topic/1127483396
http://us.battle.net/sc2/en/forum/topic/2029914231

Computer died, map stuck on locked on bnet
http://us.battle.net/sc2/en/forum/topic/1765526541

Where can I find my Maps folder?
http://us.battle.net/sc2/en/forum/topic/1251976939

Changing the location of my cache
http://us.battle.net/sc2/en/forum/topic/2211923293

Galaxy Editor Error "Can't publish: The map size is too large..."
http://us.battle.net/sc2/en/forum/topic/2140184029

Galaxy Editor Crashes when changing tabs
http://us.battle.net/sc2/en/forum/topic/2140508622

Galaxy Editor Crashes with Access Violation
http://us.battle.net/sc2/en/forum/topic/2325616244

Galaxy Editor Error: Missing String
http://us.battle.net/sc2/en/forum/topic/2140450850

Map triggers deleted after publishing map
http://us.battle.net/sc2/en/forum/topic/2089279815

Test map doesnt launch (minimizes editor instead)
http://us.battle.net/sc2/en/forum/topic/2325096633#2


BUGS

Known Bug List
http://us.battle.net/sc2/en/forum/topic/1020822402

Hard/Brutal Achievements not being awarded
http://us.battle.net/sc2/en/forum/topic/628239881?page=7
http://us.battle.net/sc2/en/forum/topic/109981098?page=58#1158


SETTINGS AND VARIABLES

What settings should I run my game in?
http://us.battle.net/sc2/en/forum/topic/1406726294
http://us.battle.net/sc2/en/forum/topic/2211762501

Fullscreen or Windowed?
http://us.battle.net/sc2/en/forum/topic/2228224945

The comprehensive variables.txt thread!
http://us.battle.net/sc2/en/forum/topic/375107634

Default Variables
http://us.battle.net/sc2/en/forum/topic/1406593185


SYSTEM REQUIREMENTS AND COMPUTER MAINTENANCE INFO

*System Requirements Explained in Detail
http://us.battle.net/sc2/en/forum/topic/13501357#1.

*Tomshardware SC2 Articles
http://www.tomshardware.com/reviews/starcraft-ii-radeon-geforce,2728.html

Compatibility w different operating systems
http://us.battle.net/sc2/en/forum/topic/1083749854

The Importance of Computer Maintenance
http://us.battle.net/sc2/en/forum/topic/374722570

Bluecow's Virus/Spyware/Malware Removal Guide
http://us.battle.net/sc2/en/forum/topic/1658710817

What would runs SC2 really well for price?
http://us.battle.net/sc2/en/forum/topic/832173879

Can your machine run SC2?
http://us.battle.net/sc2/en/forum/topic/375109757
http://us.battle.net/sc2/en/forum/topic/1658708288

How well does HD5450 run the game?
http://us.battle.net/sc2/en/forum/topic/1126995978

Should I add ram?
http://us.battle.net/sc2/en/forum/topic/1127127793

Multiple graphics cards?
http://us.battle.net/sc2/en/forum/topic/2179528030

What processor should I get?
http://us.battle.net/sc2/en/forum/topic/1406221886
http://www.techspot.com/review/305-starcraft2-performance/page13.html
http://us.battle.net/sc2/en/forum/topic/1670089452

Best/cheapest graphics card?
http://us.battle.net/sc2/en/forum/topic/1827526491

Best 3D graphics card for lowest price?
http://us.battle.net/sc2/en/forum/topic/1536705765

Game worked better in beta
http://us.battle.net/sc2/en/forum/topic/2190799380


FAQs + BLIZZARD SUPPORT WEBPAGES + CUSTOMER SUPPORT CONTACT INFO

Dxdiag?
Press the Windows Key + R, Type Dxdiag and hit Enter/OK, Click Save All Information and Save the file to your desktop.

Pastebin?
Open the new Dxdiag.txt with notepad, Copy the information in its entirety, and post it at www.pastebin.com. Then provide a link to the person helping you.

Selective Startup?
http://us.battle.net/sc2/en/forum/topic/1866297040

Deleting Cache?
http://us.battle.net/sc2/en/forum/topic/1869558815

HWMonitor?
http://www.cpuid.com/softwares/hwmonitor.html
http://us.battle.net/sc2/en/forum/topic/2179528724

Telnet?
http://us.battle.net/sc2/en/forum/topic/981899500

How do I get error message if comp restarts?
http://us.battle.net/sc2/en/forum/topic/2179759560

Wowpedia Technical Support
http://www.wowpedia.org/Category:Technical_support

WOW Tech Tips and Tricks
http://us.battle.net/wow/en/forum/topic/933154288

Teamliquid Tech Support Forum
http://www.teamliquid.net/forum/index.php?show_part=46

Why hasn't Blizzard answered my thread?
http://us.battle.net/sc2/en/forum/topic/1083749176

General Support FAQ
http://us.battle.net/sc2/en/forum/topic/219191952

Open Tech Support Chat Channel
http://us.battle.net/sc2/en/forum/topic/1866387064

Mac Technical Support
http://us.battle.net/sc2/en/forum/119207/

Customer Support Contact Info
https://us.blizzard.com/en-us/company/about/contact.html

Billing and Account Services Contact Info
http://us.blizzard.com/support/article.xml?locale=en_US&tag=contactbilling&rhtml=true


PUBLIC TEST REALM PROBLEMS

Public Test Realm Forums
http://us.battle.net/sc2/en/forum/1161017/

Can't log in to game
http://us.battle.net/sc2/en/forum/topic/1208031962
http://us.battle.net/sc2/en/forum/topic/1220072216
http://us.battle.net/sc2/en/forum/topic/1219752682

"Frequency out of range"
http://us.battle.net/sc2/en/forum/topic/1220042690

PTR Patch mirror
http://us.battle.net/sc2/en/forum/topic/1306052232
Edited by Archer on 9/24/2011 9:21 AM PDT
Reply Quote
- Technical Support
Testing



PTR Patch mirror
<a href="http://us.battle.net/sc2/en/forum/topic/1306052232">http://us.battle.net/sc2/en/forum/topic/1306052232</a>
Edited by Archer on 8/29/2011 6:33 PM PDT
Reply Quote
- Technical Support
-Added Installation threads
-Added Maps, RealID and Friends, Replay and Screenshot Sections
-Added patching threads

Also allot of the information in this thread came from Aragorn so props to him :D
Edited by Archer on 1/8/2011 3:14 PM PST
Reply Quote
- Technical Support
-Added Monitor, Voice Chat, Keyboard, and Mouse sections
-Added new threads to starting up Starcraft 2 section
Reply Quote
Support Forum Agent
Great guide! I will go ahead and sticky this.
Reply Quote
- Technical Support
Standalone Patch 1.1.2
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=35087&parentCategoryId&pageNumber=1&categoryId=3635


I know it doesn't make much of a difference, but we should use the perma-link for that page.
http://us.blizzard.com/support/article/sc2patch
Also, that's the general link, so you don't need to make it specific to the patch version.

By the way, in an off-topic note, you and Aragorn should really get into contact with me and Sixen. Both of us have various Blizzard and non-Blizzard contacts that we can get you into contact with as needed, and we'd like to get to know you guys. The whole team can be reached at ots-feedback@lordaeron.org

Damn, now I feel old. Sixen usually brings people into the group, but he's busy with several fansites now...
Reply Quote
Damn, now I feel old. Sixen usually brings people into the group, but he's busy with several fansites now...

You feel old, imagine me? I brought you in buddy, :P. I feel like a dirty old man. And i'm never too busy for the forums... I have something like 1400 posts.

Nice job, Archer. Now you and Aragorn have to get in contact with us old men.
________________________________________________
The Chat Gem Lives!
Edited by Sixen on 11/9/2010 11:00 PM PST
Reply Quote
- Technical Support
-Added FPS section
-Added Patching, startup and replay freezing threads
Edited by Archer on 11/10/2010 11:49 AM PST
Reply Quote
- Technical Support
-Added Crashing section
-Added installation, startup, campaign and exiting starcraft threads
Edited by Archer on 11/11/2010 1:18 PM PST
Reply Quote
- Technical Support
-Added Customer Support Contact info, and Billing Contact info
-Added more RealID threads
Edited by Archer on 11/12/2010 3:56 PM PST
Reply Quote
- Technical Support
-Added Connection section
-Added BNET miscellanious section
Reply Quote
- Technical Support
-Added Achievement, Campaign, ladder and hacking sections
-Added Connection and map threads
Edited by Archer on 11/13/2010 2:07 PM PST
Reply Quote
Don't forget to add Cache problems :).
Reply Quote
- Technical Support
Feel free to post any cache threads/websites you think should go up top.
Edited by Archer on 11/14/2010 7:34 AM PST
Reply Quote
- Technical Support
-Added Graphics section and system requirements section
-Added FPS, achievement, account, messaging, crashing, campaign, installation and starting starcraft threads.
Edited by Archer on 11/14/2010 1:00 PM PST
Reply Quote
- Technical Support
Hammyobob, as far as cache issues go if you have trouble dling a map (it freezes or fails to join) clearing the cache may fix this. This may also help if your vs AI maps take a long time to load or the list doesnt load at all :)
Reply Quote

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