Battle.net

On this page you can find useful information and answers to common questions regarding account actions, access or security for your World of Warcraft account. If you are unable to locate an answer to your specific administration concern below, please see our Contact Page for more information on how to get in touch with us. We look forward to helping you however we can!

For detailed information on this threat to Azeroth, please visit the Account Security page.

The denizens of Azeroth always enjoy a good adventure, whether it be dueling fellow players in town, raiding with guildmates, or even participating in battlegrounds with friends. We in Account Administration wish to offer new insight into avoiding dangerous behaviors that can jeopardize an account or its characters. All players are encouraged to check out the article, How to Stay in the Game.

Logging into World of Warcraft to find your characters have been moved to another realm or account without your permission can be a troubling experience. In an effort to more efficiently aid individuals facing such circumstances, Account Administration can now be contacted through a Support Ticket: https://us.battle.net/support/en/ticket/submit.

Top Issues
- Account Security
- Who is the "registered user" of an account?
- Because there is a profanity filter, is it ok to use obscenities in chat?
- Recovering your Password or Account Name
- Why did I get a penalty for using inappropriate language when another person started the argument?


Compromised Account Issues
- I sent my Account Recovery submission, but haven't been contacted by Account Administration.
- What do I do when I think someone has hacked my account?
- Who is the "registered user" of an account?

Account Action Inquires
- Account Penalties
- Because there is a profanity filter, is it ok to use obscenities in chat?
- How can I make sure I can receive e-mail from Blizzard?"
- I had to choose a new name for my character. What happened?
- In-Game Policies
- My friend was playing on my account and broke the rules. Why was I given a suspension?
- Why did I get a penalty for using inappropriate language when another person started the argument?


Account Security
- Account Security
- Account Sharing
- Password Security
- Recovering your Password or Account Name
- Unauthorized Account Access Policy


Exploitation
- Account, Character, and Item Sales
- Exploitation Policy
- What are "Hacks" and "Third Party Programs"?


General Information
- Contacting the Account Administration Team
- How come my user name and password will not work?
- Localization FAQ
- My account is banned or locked, what do I do?
- My account is not working, I can not get past the login screen to play World of Warcraft. What do I do?
- How to Stay in the Game.