If you feel that your account may have been compromised, follow the step-by-step instructions below to secure your account. Once your account has been secured, our Game Masters will be on hand to assist in restoring any property that may have been lost during the compromise.
The very first step that you should take is to reset the password on your account. Head over to the login support page in Battle.net Account Management to complete the reset.
Note: If it looks like the e-mail address associated with your account has been changed by a hacker, we recommend that you contact our Account and Technical Services team by phone as soon as possible for assistance.
Please ensure that your computer is secure prior to recovering your account to minimize the risk of a repeat compromise.
Secure Your Computer and Email Address
Ensuring that your computer and email address are secure is a critical step in recovering from an account compromise. If your Battle.net account is recovered before these two things are accomplished, chances are that your account will end up right back in the hacker’s hands.
See our Computer Security article for instructions on securing your computer and email address.
Secure Your Battle.net Account
Once your computer system and email address are secure, the next step is to secure your Battle.net account. If you have not yet reset your Battle.net account’s password, do so now through the Battle.net login support page.
If you are unable to reset your password online or otherwise access the account, we encourage you to contact Account and Technical Services by phone for assistance.
If you receive an error message when attempting to log in to your account that the account has been disabled, closed, or suspended, please first check your registered e-mail address for a message from Blizzard Entertainment about the restriction. If you have not received any e-mails about the restriction, contact us for more information.
Add an Authenticator
An authenticator offers an additional layer of account security. Authenticators work by providing a secure authentication code upon command that will be unique to your Battle.net account. After an Authenticator is associated with your Battle.net account, the generated code will be necessary to log in, increasing your protection against compromise attacks.
More information about authenticators may be found in our Battle.net Authenticator FAQ.
Contact In-Game Support
After you have secured your computer and the account, you'll want to report the loss of any characters, items, or currency. To assist with a compromise issue, in-game support can be reached in any one of three ways:
- Submit a ticket in-game
- Submit a ticket via the Battle.net Support Site
- Submit an account recovery web form
After your report has been submitted, please remain patient. Our support staff will need time to fully investigate and review the case, and may not be able to reply to your request immediately. You will be contacted via email once the investigation is finished. Please take a moment to make sure that you are able to receive emails from us.
For more information on account and computer security, see our Battle.net security guide.
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