Banned or Locked Account - Support - Battle.net Support

Banned or Locked Account

126 Keywords: ban, lock, suspension, account, action, admin, administration, account administration, suspend, suspended, login Keywords: ban, lock, suspension, account, action, admin, administration, account administration, suspend…

Check your Battle.net Email Account

Any time your World of Warcraft Account is suspended or locked, an email is sent to your Battle.net email address with details of the suspension. If you have not received an email, keep in mind it may take up to 30 minutes to be received. If you still have not received the email after 30 minutes have passed, ensure you do not have emails from Blizzard Entertainment blocked. You may wish to read our guide, How to Receive Email from Blizzard Entertainment, for more information.

If the suspension was for an activity you don't remember...

Look over our Account Security Checklist on Battle.net. A common cause of unexpected suspension is activity that occurred while an account was compromised. If your account was compromised, the party who compromised it may have used it to perform illicit activity, such as buying gold, selling gold, or advertising.

Contacting Blizzard Support

You can contact Blizzard Support through the Support Site. From there you can ask questions regarding account recovery and you can also dispute any Account Actions you may have received.

Updated: Feb 7, 2012 Article ID: 100504

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Comments (126)

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Caintog
Nordrassil

1 day, 10 hours ago

can all fix it so i can kick more !@# on wow plz

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Grumpest
Lightbringer

4 days, 1 hour ago

Every second time I get on this game I have to verify I'm me. After 4 to 5 times it's getting really old and I pay good money for the privilege. I don't appreciate being treated this way.

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Masato
Uldaman

5 days, 2 hours ago

Why is it I keep getting threatened to get an authenticator? I play only at my house at my computer? I want to know why every month that I am told to authenticate or my account will be locked Hey I am paying for this not to be made to buy stuff that in my case will not do anything to secure my game. So please stop threating me to get something I don't need...

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Njoisc
Moonrunner

I wanna play WoW so i get on and it says Your Password is incorrect. i am pretty sure i got hacked cuz yesterday i went to get on and POOF all my Heirlooms are gone

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Minicookiez
Aman'Thul

i just got this halfway through BH20? wtf

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Awaffle
Laughing Skull

I cannot connect to battle.net. my brother installed my copy of diablo 2 on accident, tried to connect to bnet ( ONE TIME ) and our ip was instantly banned. i cannot get on diablo, diablo 2, world of warcraft or starcraft/ starcraft 2. I OWN all of these games. but because of a single, one time, minor offense, im banned from all of them? thats ridiculous

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Imyourwifey
Maiev

i dont know what happend why im locked out or banned or susspended but i just put time on it yesterday and i did nothing to get banned/ susspended or locked could you pls help me i got no email aswell

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Arakho #126

i dont play starcraft 2 for long time like 7 months.. then i download and try to play again.. i even remember all my account name and password.. but it got blocked.. i dont really know why

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Nohorn
Twisting Nether

probly not cause i play twistin lol

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Bloodyjumper
Darrowmere

ok i can play now see ya around bye bye

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Nohorn
Twisting Nether

lawl at bloodyjumper and his cloth intellect gear :P

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Nohorn
Twisting Nether

all the servers are still down and probly be down for a little longer would be my guess

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Nohorn
Twisting Nether

it says that twisting and duskwood are both still down so that makes a little more sence and im less confused to why this is happening haha

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Nohorn
Twisting Nether

i submited a ticket a few seconds ago now ill just have to wait like a week for a reply ;p

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IronWorker #458

same for me wtf

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Bloodyjumper
Darrowmere

i can log in yes ,but later ask me choose a realm,,, i choose one then nothing happens its blank

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Nohorn
Twisting Nether

i totally can log in but the friggen server lists arnt poping up

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Mallorii
Wyrmrest Accord

Roflmao. -cough- Oh thank you all for the hilarity. I really needed a good laugh. Apparently so few read the Breaking News on the login screen. And Epicfire, thank you for the amazing comments. ;D Thanks to my daughter's SIMs game for the PS2, I now picture all the panicking masses reacting to WoW being "down" and "losing all their customers" because this happens "three times a weak", reacting like her SIMs do to a fire in the house. Hysterically waving their arms and running around screaming. Ah. Today is a good day. XD

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IronWorker #458

any can play now ?

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Epicfire
Hellscream

HEY EVERYBODY!! i AM TYPING IN CAPS SO YOU CAN SEE THIS AND QUIT CRYING!
"We will be performing scheduled maintenance beginning on Wednesday, January 25, at 03:30 am PST (Pacific Standard Time) and we expect the service to be available again at approximately 11:00 am PST. During this time the game will be unavailable for play."
This should answer most of you peoples' endless complaints. I should be a dam GM or something... Oh and if you are wondering why your launchers aren't opening, that is connected tot he blizzard store and website which are also down. Thank you for reading this and stopping yourselves from wasting the time typing. I love you all.

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Epicfire
Hellscream

@Epicfire: If you are wondering where you can see this, go into your wow folder as if you were placing an add-on and instead of clicking blizzard launcher, click Wow. It will load the login screen but you still wont be able to log in. Thanks and sorry for not clearing that up.

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Moomiz
Mok'Nathal

i want to play so bad!

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Carbonkill
Dentarg

where does it tell you about maintence?

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Bloodyjumper
Darrowmere

ohhh man still can't log in lets see at 1 o clock what happens

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Aladic
Drenden

whats ptr

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Obegon
Uther

I want to pay my monthly payment??

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Korëbo
Skullcrusher

Guys , to play WoW , create a PTR (Public Test Realm) account and enjoy ! Servers are open and when the maintenance will be finished , ya can return to the real WoW :D Sorry for my "%@!* english ... :/

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Aladic
Drenden

wait so how long do we have to wait

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Urmomlikedit
Mal'Ganis

If u guys would just read the news feed u would see that there is going to be more and more maintenance days in a few months the only time available to play will be sat 12-3 there working out the bugs people!

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Voldeport
Mannoroth

Yea guys just wait it out although i don't understand why they need two maintenance days!!

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Vernoon
Deathwing

if u would read the news you guys that cant log in would know that we arent gonna be able to play till 11

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Aladic
Drenden

whats goin on guys is this happening to everyone?

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Kuullam
Galakrond

wows havin a problem with having too many subscribers

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Kuullam
Galakrond

...... the only time i get to play.... after so much homework........ MAINTENANCE!

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Gouagliardo
Blackrock

Its maintenance till like 11 they just changed the thing to say Jan 25th. shoulda done that yesterday :(

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Gouagliardo
Blackrock

>:( wow.

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Rainydays
Darkspear

as annoying as this is guys it happens every week and you know it's coming so don't be surprised or threaten to unsub, lol

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Epicfire
Hellscream

@Rainydays: You are absolutely right Rainydays. Every Wednesday every week has server maintenance. It isn't usually on Tuesday. Nope... Wednesday... Silly us... /wrist

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Spankyoface
Laughing Skull

omg wow does this like 3 times a weak its losing customers

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Zafoz
Skywall

According to thier maintance schedual and if you know ur time zones and understand them Eastern standard time (est) will be like 1pm this afternoon Pacific standard time (pst) will be like 11am this morning I hope this helps with understand what time we may be expected to play. This is what they call Their Maintance. This is why no one can get on. 3am pst started and 6am its started for all est. Hope you all understand

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