Battle.net

Battle.net Balance is a new feature that allows players to add funds to their Battle.net account. The balance can be used to buy Blizzard Entertainment products and services directly through Battle.net such as World of Warcraft character name changes, realm transfers services, and other paid services; as well as digital versions of select Blizzard Entertainment games including Diablo II, StarCraft II, and World of Warcraft digital upgrades.

Note: At this time, Battle.net Balance may not be used for Blizzard Store purchases such as digital pets, mounts, or apparel and collectibles.

In addition, with the upcoming launch of Diablo III, players in certain regions will also be able to use their Battle.net Balance to acquire items from the game's currency-based auction house. Diablo III players will also have the option to increase their Battle.net Balance by selling items in the auction house, and using that balance on future auction house purchases or to buy Blizzard products. For more information on the Diablo III auction house, read the Diablo III Auction House FAQ.

Basics

• How do I add to my Battle.net Balance?
• How long will it take for my recently purchased funds to appear on my account?
• Where can I see my Battle.net Balance?
• What currencies can I use to increase my Battle.net Balance?
• Is there a limit to how much I can store in my Battle.net Balance?
• Can I convert my Battle.net Balance into cash?
• What can I purchase with my Battle.net Balance?

Battle.net Balance Support

• Can I transfer my Battle.net Balance to another Battle.net account, or give Battle.net Balance as gift?
• How long will my Battle.net Balance remain in my account? Will it ever expire?
• Will I be able to track purchases made with my Battle.net Balance?

Payment & Fees

• Can I use my Battle.net Balance as the automatic payment method for my recurring World of Warcraft subscription?
• What payment methods are available to increase my Battle.net Balance?
• Can I use Battle.net Balance in combination with approved payment methods to make a purchase?
• Are there any fees associated with using Battle.net Balance?

Diablo III

• Will I need to use Battle.net Balance to make Diablo III auction-house purchases, or will other payment options be available?

Basics

How do I add to my Battle.net Balance?

When you log in to Battle.net Account Management, you are able to purchase Battle.net Balance funds through a variety of different payment methods, such as debit or credit cards or a variety of region-specific payment methods. Any amount you add to your Battle.net Balance will not be refundable (except as otherwise provided by law). Please note that depending on the payment method, it may take some time for the Battle.net Balance you purchase to become available to use. You will see which options are available when you log in to Battle.net to add balance.
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How long will it take for my recently purchased funds to appear on my account?

To ensure the security of every Battle.net Balance funds purchase, you may experience a delay before your recently purchased Battle.net Balance becomes available for use. Credit card purchases may take up to 3 days to process.
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Where can I see my Battle.net Balance?

Your Battle.net Balance will be visible in Battle.net Account Management, as well as in-game in Diablo III.
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What currencies can I use to increase my Battle.net Balance?

In general, you are able to increase your Battle.net Balance using your local currency (in EU, for example, players will be able to use Euros, GBP, and RUB). In certain regions where game realms and servers are shared by players in multiple countries, you will be given the option to choose one single currency. However, please note that Battle.net Balances for different currencies are tracked separately and cannot be used interchangeably. For example, you cannot use Battle.net Balance purchased using U.S. dollars in a non-USD-based auction house, and you are not able to transfer Battle.net Balance purchased in one currency to or from Battle.net Balance purchased with a different currency. You will see which options are available when you log in to Battle.net to add balance.
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Is there a limit to how much I can store in my Battle.net Balance?

Yes, there are limits on how much Battle.net Balance you may purchase or accumulate. For accounts without an authenticator attached, the Battle.net Balance limit is lower than for those with an authenticator. Different currencies have different maximums. If the amount of current balance plus the amount you wish to add exceeds the maximum cap, a display will pop up informing you the balance cannot exceed that amount. Please see the table below for each currency's maximum values. Please note that Blizzard reserves the right to change these maximums at any time.

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Can I convert my Battle.net Balance into cash?

Any amount you add to your Battle.net Balance, either through an approved payment method or by adding Diablo III auction house earnings to your Battle.net Balance, will not be refundable (except as otherwise provided by law), and you are not able to convert that Balance into cash. Battle.net Balance can only be used to buy designated Blizzard Entertainment products and services or to acquire items from Diablo III's currency-based auction house. In certain regions, Diablo III players may choose to receive cash, rather than add to their Battle.net Balance, from the sale of an item from the currency-based auction house. Those players will be able to do so via PayPal for an additional fee. Players will need to determine which method they wish to use at the time they post their auction. For more information on the currency-based auction house, see the Auction House FAQ.
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What can I purchase with my Battle.net Balance?

With Battle.net Balance, you can purchase:

World of Warcraft Character Services

• Appearance Change
• Faction Change
• Name Change
• Race Change
• Realm Transfer

World of Warcraft Guild Services

• Guild Faction Change
• Guild Name Change
• Guild Realm Transfer
• Guild Faction Change + Guild Name Change
• Guild Realm Transfer + Guild Faction Change + Guild Name Change
• Guild Realm Transfer + Guild Name Change

World of Warcraft Digital Upgrades

• WoW: Battle Chest to Wrath of the Lich King
• WoW: Battle Chest to Cataclysm
• Wrath of the Lich King to Cataclysm

Other Digital Blizzard Games

• Diablo II
• Diablo II: Lord of Destruction
• StarCraft II
• StarCraft Anthology
• Warcraft III: Reign of Chaos
• Warcraft III: The Frozen Throne

Note: Battle.net Balance may only be used on digital versions of the above games at this time. Battle.net Balance cannot be used to purchase physical copies of these games through the Blizzard Store.  Additionally, World of Warcraft Character and Guild Services are currently unavailable for purchase using AUD.
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Battle.net Balance Support

Can I transfer my Battle.net Balance to another Battle.net account, or give Battle.net Balance as gift?

Your Battle.net Balance is non-transferrable. We currently do not provide a way to give Battle.net Balance as a gift to another Battle.net account holder; however, we're looking into the possibility of adding that feature in the future.
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How long will my Battle.net Balance remain in my account? Will it ever expire?

Depending on local laws and regulations, we may be required to remove the Battle.net Balance from any Battle.net account. There are region-specific expiration dates for balance.
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Will I be able to track purchases made with my Battle.net Balance?

Yes, you'll be able to track your purchases through Battle.net Account Management.
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Payment & Fees

Can I use my Battle.net Balance as the automatic payment method for my recurring World of Warcraft subscription?

No, recurring subscription payment options for World of Warcraft will continue to be offered via PayPal directly, PhoneBill, or credit card. Non-recurring subscriptions can be added using retail game time cards or purchasing game time from the Blizzard store with a credit card.
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What payment methods are available to increase my Battle.net Balance?

All of the payment methods we currently support through Battle.net will be available to increase your Battle.net Balance, with a few exceptions. You can see which options are available when you log in to Battle.net to add balance.
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Can I use Battle.net Balance in combination with approved payment methods to make a purchase?

You will be able to use Battle.net Balance in combination with additional payment types to make certain purchases through Battle.net Account Management, such as World of Warcraft paid services. However, you will not be able to combine payment types to make Diablo III auction house purchases. Instead, you will have to purchase additional Battle.net Balance before completing your Diablo III auction house purchase.
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Are there any fees associated with using Battle.net Balance?

Blizzard Entertainment does not charge additional fees to add to your Battle.net Balance or to use it to buy Blizzard Entertainment products. However, certain games or services may be subject to additional charges or service fees. For example, there will be fees associated with the Diablo III currency-based auction house, regardless of the payment type. We’ll have more information on auction-house fees closer to Diablo III’s launch.
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Diablo III

Will I need to use Battle.net Balance to make Diablo III auction-house purchases, or will other payment options be available?

Diablo III players will be able to make purchases on the currency-based auction house directly (without using their Battle.net Balance) via several popular payment methods, such as major credit cards. A wider range of payment alternatives will be available for those who wish to use Battle.net Balance.
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