Battle.net Dial-in Authenticator FAQ

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What is the Battle.net Dial-in Authenticator?

The Battle.net Dial-in Authenticator is an optional tool that offers Battle.net account users an additional layer of security to help prevent unauthorized account access. If you sign up for the Battle.net Dial-in Authenticator, you will be asked to make a toll-free phone call from a specific phone of your choosing to authorize login attempts with the associated Battle.net account. You will be asked to make this phone call when something is unusual about the login attempt. For example, you may be asked to call when you play World of Warcraft from a different location than you normally do.

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How does the Battle.net Dial-in Authenticator work?

When the Battle.net Dial-in Authenticator's protection activates, you will see a message displaying a toll-free phone number when you attempt to log in. Call this number and enter your PIN plus a single-use security code that we display on your game screen. Your login should complete within seconds.

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What countries and/or regions are supported by the Battle.net Dial-in Authenticator?

Currently, the Battle.net Dial-in Authenticator is only available to U.S. residents. Additional regions and countries may be added in the future.

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How secure is the Battle.net Dial-in Authenticator?

Battle.net Dial-in Authenticator is not susceptible to several common methods of account theft (such as keylogging) because the authentication process is handled over the phone rather than on your computer. An account hacker would need to have access to your phone and know your PIN.

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How much does the Battle.net Dial-in Authenticator cost?

The Battle.net Dial-in Authenticator is free to sign up for and use (for U.S. residents only). You will be asked to make phone calls to a toll-free phone number. Depending on your phone service plan, these calls may count towards your monthly usage limit or toward your allotted minutes, or there may be associated charges. Check with your phone service provider for more details.

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How do I sign up for the Battle.net Dial-in Authenticator?

After logging in to Battle.net Account Management, select Security Options in the main menu. Select Battle.net Dial-in Authenticator from the options on that page, and then follow the steps to sign up.

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What games and services does the Battle.net Dial-in Authenticator protect?

The Battle.net Dial-in Authenticator protects any World of Warcraft accounts attached to a Battle.net account, as well as Battle.net Account Management. The Battle.net Dial-in Authenticator is not currently compatible with StarCraft II, though that may change in the future.

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Will I receive the Core Hound pet if I enable the Battle.net Dial-in Authenticator?

Not at this time. Currently, the Core Hound pet is only provided to players who have a Keychain or Mobile Authenticator associated with their account.

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Will the Battle.net Dial-in Authenticator grant me access to the security-enabled guild rank?

Not at this time.

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Can I program my phone to call and enter my PIN?

If your phone allows you to save phone numbers, you can enter a comma or press and hold # for a few seconds until you see a p (the exact method may vary by phone) after the toll-free Battle.net Dial-in Authenticator number, then enter your PIN. The next time you call using the saved entry, your phone should dial the toll-free number, pause for 2 seconds, and enter your PIN automatically. You will still have to enter the single-use security code manually, as it changes each time.

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Can I change my Battle.net Dial-in Authenticator phone number?

To use the Battle.net Dial-in Authenticator with a different phone, you will need to opt out of the service by calling 1-888-493-1791 from the registered phone, and then opt back in from the new phone number.

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What if I forget my PIN?

If you ever forget your PIN, contact us.

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Does the Battle.net Dial-in Authenticator work with World of Warcraft Remote?

Yes, although the Mobile Auction House does not yet support it. If you use the Mobile Auction House frequently, we recommend that you use our Battle.net Mobile Authenticator instead of the Dial-in Authenticator, as it will likely be more convenient.

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Can I have multiple Authenticators (keychain, mobile app, or Dial-in) active at the same time?

Each Battle.net account can only have one security method active at any given time, including our Authenticator products. You can change your active security method at any time through Battle.net Account Management.

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Can I use the Battle.net Dial-in Authenticator with a VoIP number like Skype or Google Voice?

You can use a Google Voice number with Battle.net Dial-in Authenticator, but Skype is not compatible at this time.

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Will the Battle.net Dial-in Authenticator work for me when I travel?

If you travel within the United States frequently and plan to log in to your account, we recommend that you sign up with an accessible mobile phone rather than a land line. If you travel outside of the United States frequently and plan to log in to your account, we recommend that you opt out of the Battle.net Dial-in Authenticator while you are away or use an alternate Authenticator product instead.

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How can I change my PIN?

To change your Battle.net Dial-in Authenticator PIN, call 1-888-493-1792.

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Are any PINs not allowed?

The following PINs are not permitted:
  • four repeated numbers (such as 1111)
  • four sequential numbers ( such as 1234)
  • the last four digits of the toll-free Battle.net Dial-in Authenticator number
  • the last four digits of the phone number you use.

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How can I opt out of the Battle.net Dial-in Authenticator?

To opt out of the Battle.net Dial-in Authenticator, call 1-888-493-1791.

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What if the phone number I use for the Battle.net Dial-in Authenticator is different from the one included in my Battle.net account's contact information?

If the two phone numbers are different, the phone number you use for the Battle.net Dial-in Authenticator will replace the phone number currently on file in your Battle.net account. However, if you later update your contact information in Battle.net account management, it will not overwrite your Battle.net Dial-in Authenticator number.

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Can I sign up multiple phone numbers for one Battle.net Account?

No, we currently support only one Battle.net Dial-in Authenticator phone number at a time per account.

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Can the same phone number be registered for different Battle.net accounts?

No. A single phone number can only be registered to one Battle.net account.

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Who should I contact if I am having technical issues with the Battle.net Dial-in Authenticator?

If you are experiencing issues with the Battle.net Dial-in Authenticator, please contact us.

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Updated: Mar 6, 2012 Article ID: 592
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