This form is used to recover or change information on a Battle.net account. Please do not submit this form until asked to do so by a Blizzard Entertainment Customer Support Representative.
Note: Before submitting this form, ensure that you have access to the account’s registered email address. If the registered address has been changed without your authorization, please contact Customer Support via phone for assistance.
Instructions
- Print this form and complete the entries accurately and clearly in blue or black ink.
- Attach all requested documents. See the attachment guidelines below.
- Sign the form by hand. Digital signatures will not be accepted.
- Submit the scanned form via a Battle.net Support Site ticket.
- Include the Battle.net account name and details of the service you would like performed in the description field.
ID Submission Instructions
Clearly scan or photograph the registered player's government-issued identification. The identification must be valid. We do not accept expired identification.
Attachment Guidelines
You may attach up to four files to a Battle.net Support Site ticket. Attachments must:
- Be under 5MB
- Be BMP, JPG, GIF, TXT, SPX, or TGA format
Files with other formats or files that are too large may be filtered or deleted without response.
Section A: Battle.net Account Email Address
Enter the email address of the Battle.net account. If this form is to request the transfer of a World of Warcraft or Diablo III account to a different Battle.net account, enter the email address of the destination account on the following line.
Battle.net Account Email: _______________________________________________________
Destination Account Email: ______________________________________________________
Section B: Battle.net Account Contact Information
| First Name: |
Zip Code: |
| Last Name: |
Country: |
| Address: |
Phone: |
| Email: |
|
| City: |
New Parental Control Email*: |
| State/Province: |
* Only needed when setting up parental controls. |
Section C: Battle.net Account Holder's Identification
| Driver's License | Military ID | State ID | Government Employee ID | Passport |
| Birth/Adoption Certificate | Marriage License | Death Certificate |
| Decree of Divorce | Name Change Certificate |
| Additional Information: |
Section D: Requested Services
|
|
Account Recovery | Secret Question Retrieval | Move World of Warcraft Account |
|
|
Power of Attorney Verification |
Deactivate Authenticator | Update Parental Control Email |
|
|
Activate Parental Controls | Update Account Holder's Name | Password Reset |
|
|
Paid Character Transfer Dispute | Removal of Parental Controls |
Section E: Account Transfer Requests
The transfer of a game account between individuals may be allowed under exceptional circumstances, such as a transfer from a parent or guardian to a child upon their reaching the age of majority. If you wish to initiate an account transfer for such a circumstance, this section is to be completed by the current account holder.
Note: Blizzard reserves the right to refuse any account transfer request.
I, the undersigned, relinquish all control of and rights to use the World of Warcraft/Diablo III account associated with the above Battle.net account, which can be identified as (specify the World of Warcraft account name if multiple accounts are attached to the Battle.net account) ______________________________________________ to the individual _______________________________________________________.
Registered User's Signature:
____________________________________________________________________________
Date:
Registered User's Name, Printed:
____________________________________________________________________________
Section F: Agreement and Signature
If this form is to request the transfer of a World of Warcraft or Diablo III account to a different Battle.net account, this section is to be filled out by the prospective account holder. If this form is not to request the transfer of a World of Warcraft or Diablo III account to a different Battle.net account, this section is to be filled out by the current account holder.
I, the undersigned, certify that, to the best of my knowledge and belief, all information contained in this form and in the accompanying statements and documents is true, complete, and correct. I acknowledge having read and understood the Terms of Use Agreement and agree to be bound by the terms and conditions of the Terms of Use Agreement.
Registered Account User's (or Guardian’s, if activating Parental Controls) Signature:
___________________________________________________________________________
Date:
Registered Account User's Name, Printed:
____________________________________________________________________________