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Blizzard Technical Support may request your system files in order to diagnose and troubleshoot an issue. The system files are a snapshot of your computer’s hardware and software configuration that we review in order to resolve your issue quickly and effectively.

Instructions on how to obtain your system files are below and are broken down by operating system (XP, Vista, 7, and Mac). Once we receive your system files, we typically check your driver dates and also check that the components on your system meet our minimum requirements. Depending on the issue you report, we look at sections of the system files to provide a targeted solution. If you would like to self-diagnose or simply learn more about how your computer works, contact your hardware manufacturer.

Windows XP/Vista/7

To obtain the DxDiag file:

1. Press the Windows Key (the key with the Windows logo on your keyboard) + R (at the same time).
2. Type in DxDiag and press Enter or click OK. This will open the DirectX diagnostic tool.
3. Click on the Save All Information Button
4. Save this file to your Windows desktop and name it dxdiag.

To obtain the MSInfo file:

1. Press the Windows Key (the key with the Windows logo on your keyboard) + R (at the same time).
2. Type in MSInfo32 and press Enter or click OK. This will open the MSInfo diagnostic panel.
3. Click File in the top left, then click Export. This will prompt you to choose a location to save the file.
4. When the Export As window appears, choose the Desktop to save your file.
5. Click Save

To obtain the newest World of Warcraft Error Report (Vista/7):

1. Right click the World of Warcraft shortcut that you use to start the game and left click on Open file location.
2. Once the World of Warcraft folder opens up, search for the Errors folder. If it does not exist, then you do not have any error reports.
3. If the Errors folder exists, copy the newest error report to your desktop. The error report creation date is included in the file name.

To obtain the newest World of Warcraft Error Report (XP Only):

1. Right click the World of Warcraft shortcut that you use to start the game and a popup menu should appear.
2. Select Properties from the popup menu.
3. In the Properties window, click on the Shortcut tab at the top if it is not the selected tab already.
4. Click on the Find target button.
5. Once the World of Warcraft folder opens up, search for the Errors folder. If it does not exist, then you do not have any error reports.
6. If the Errors folder exists, copy the newest error report to your desktop. The error report creation date is included in the file name.

To obtain the newest StarCraft II Error Report

1. Open your Documents folder. This folder is typically accessed in the Start menu.
2. Open the StarCraft II folder.
3. Open the GameLogs folder. You may see many folders that are date stamped. Each one will have a crash log inside.
4. Open the newest folder and locate the file marked Error.txt. This is your error report.

Mac

To obtain system information

1. Hold the Option Key and choose System Profiler (System Information in 10.7) from the Apple Menu.
2. When the System Profiler (or System Information) is finished gathering its data, click File then Save/Save As...
3. Add your name to the filename, and save it to your desktop for easy location.

To obtain the newest World of Warcraft Error Report

1. Navigate to Macintosh HD/Applications/World of Warcraft/Errors.
2. Attach the most recent file.

To obtain the newest StarCraft II Error Report

1. Navigate to Library/Application Support/Blizzard/Starcraft II/Gamelogs
2. You may see many folders that are date stamped. Each one will have a crash log inside.
3. Open the newest folder and locate the file marked Error.txt. This is your error report.

The video below will walk you through the process of submitting your DxDiag and MSInfo files:

If you have any additional questions, please contact us.