Get the Desktop App for Battle.net Now
- All your games in 1 place
- Log in once
- Automatic game updates
I'm currently using my friend's account because my account isn't eligible to post.
I've recently tried retrieving my Battle.net account using the account recovery option in which I had to input the first 6 digits of the old CD key of my account. It has worked so far but then I've been getting e-mails that said my account is locked due to me trying to sell the account.
Problem is, I've never tried selling my account. Yes, it was hacked and I can see due to the past activities that it has been used. I've been trying to set a subscription up for a few hours now but every time I do so, it says my account is locked and it won't let me add time.
Another sketchy part is, I recently received an e-mail stating the investigation of the recovery of my account is now resolved.
From: "email@example.com" <firstname.lastname@example.org>
However, a few hours later I receive another email (different from the first one) accusing me of trying to sell the account and has asked me to e-mail them with my username, password, e-mail address and secret question/answer.
From: Blizzard Entertainment <WoWAccountAdmin@blizzard.com>
I know that Blizzard shouldn't ask for my username/password so I didn't really mind the site especially since it was red flagged by my Google Chrome. Problem is, when I checked to subscribe for 1 month so I could start playing again this message appeared.
This account has been temporarily disabled and is currently unable to access World of Warcraft.
If you notice, it's the SAME E-MAIL that asked for my username and password. I don't know what to believe anymore. I don't know how to get my account unlocked without it getting hacked again. Help! Please?
Edited by Zenlyth on 11/9/2010 1:51 PM PST
Support Forum Agent
Your account is currently locked by account administration. You will need to contact them in order to regain access to the account.
Assists with: investigating account actions and disputes, etc
Hours: 24 hours a day, 7 days a week
How to contact:
Web form: http://us.blizzard.com/support/webform.xml
In the mean time please secure the account and your PC, for tips please visit:
Also, you should always check the email headers of the emails you receive from us, here is some information that can show you how to verify if an email is legit or not.
What should I look for in the header?
Email headers contain information about the sender (who sent the email message), the path the email took to reach your inbox, and things that may have happened to the email before arriving. This information is very important and can be used to determine whether or not an email is malicious.
Once you've accessed an email's header information, you'll want to attempt to verify the sending address. To do this, look at the "Return-Path" or the "originating address" for the email. For most phishing emails, the email address displayed in this location will differ from the address displayed in the "From" field.
[ul] A legitimate header from Blizzard Entertainment should look something like this:
Return-Path: < email@example.com >
Received: from smtp01.worldofwarcraft.com ([XX.XXX.XXX.XXX]) by…
Received: from … by smtp01.worldofwarcraft.com …
for <Your Email Address>; Tue, 29 Jan 2008 10:46:05 GMT
To: You’re Email Address
If you believe you've received a phishing email, please forward the email to firstname.lastname@example.org , at your earliest convenience. When forwarding the email, copy and paste the entire email header into the message body to ensure that we are able to identify the source. This information will help us prevent future phishing emails of the same type.
Edited by Zenlyth on 11/9/2010 1:59 PM PST
Threats of violence. We take these seriously and will alert the proper authorities.
Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.
Harassing or discriminatory language. This will not be tolerated.