Recruit-A-Friend Help

83 Blood Elf Paladin
I recruited a friend of mine about a week ago and just today we decided to upgrade his account with the new expansion-pack discounted battle-chest. On top of that, we chucked a month of game time on his account in hopes of it being linked. The problem with what's happened and why the account isn't properly linked lies within the fact that my friends account has two accounts on it, a 'Cataclysm' account and a 'Trial #2' account. It seems as if the RAF is sitting on the trial #2 account, and we've wasted money upgrading the 1st account to Cataclysm without realising that it's not the linked account. I thought the RAF would've been account wide in the first place.

Was just looking for some clarification and to see whether or not this issue could be resolved!
Cheers, appreciate it.
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90 Troll Hunter
Your friend will need to contact Billing.
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Support Forum Agent

Drezbek has the right idea. If there was an issue setting up the Recruit-a-Friend then you'll need to speak with Billing directly to see if we can sort it out.

Billing representatives are on hand to take your call 7 days a week between 7am to 8pm PST, at 1-800-59-BLIZZARD (800-592-5499). Customers in Australia should call 1-800-041-378. Our Billing team will be happy to assist you with any billing related questions. You may also contact them via email at
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