As many of you know starting yesterday we became aware of an issue that some mounts and pets had gone missing after the patch. This included the mounts/pets awarded from the Recruit a Friend and Scroll of Resurrection promotions, purchased mounts/pets as well as a several others.
A hotfix was able to be applied yesterday that should have allowed most accounts with the RAF and SOR mounts to regain access to them.
Another hotfix was applied late last night in order to resolve the issue with purchased pets/mounts. This resolution did not have the same impact it did in testing, so many are still missing their purchased pets and mounts as well as several random pets listed in our breaking news.
You do not currently need to submit a ticket or otherwise contact our support staff about this, they are unable to assist directly with returning any missing mounts/pets.
Please know this issue has our full attention and we continue to work to get it resolved as quickly as we can. We will provide what updates we can as we receive them. Thank you all for your patience.