Topic
Viewing the Guild Bank
It isn't americon idol. They don't pick and choose which features to implement based on how many bumps a forum thread gets. "Agree" and "me too" is noisy spam. Stop it. |
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I just tried to use the guild bank log to figure out who in my guild had been hacked (since Blizzard mailed me back some stuff), and to my dismay, the log doesn't exist anymore! Sigh...
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Xnc,
Having nothiing to say and saying nothing are two different things. The devs could easily explain the reason for the removal of this feature, the reason for it staying removed, and the probability of its return without actually having to do anything but let us know what the deal is. I'll put it to you this way. Which of the two following scenarios sounds like the better customer service followed by the better customer satisfaction? 1. Blizz removes a feature that many of us use, we ask a million questions about why, when it'll be returned, is there a replacement coming, etc.. with no answer to any of it. 2. Blizz removes a feature, we ask the same questions, they tell us what the deal is and we live with the information provided. The answer to that is obvious. People like to be treated with respect by the providers of the services they pay for. They don't expect to be ignored when they ask about said service in the only forum provided to ask questions of this nature. To be honest, I don't expect to see this feature return. If there were plans to bring it back, I think somebody would have said so by now. It'd just be nice to know why. |
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Edited by Xnc on 3/17/11 10:20 AM (PDT)
Having nothiing to say and saying nothing are two different things. I agree, but saying something incomplete only creates more problems. If the web team were to reply to this post and say, "This feature is returning, but we don't have a fix or ETA. We can't discuss the details of why," it would only get this thread more attention with no visible answer in sight; it wouldn't provide any valuable information to this thread. They have already stated that it's something that they are intending to bring back. What other statement could they provide that would satisfy the people in this thread? Blizz removes a feature that many of us use, we ask a million questions about why, when it'll be returned, is there a replacement coming, etc.. with no answer to any of it. The answer to "why" is probably an answer they can't or are not allowed to provide. It's more than likely that the answer to this question would only cause more people to complain. They can't tell you "when it'll be returned" because if they give you a deadline and then don't stick to it because some other important thing comes up, people will rage. If they are forced to deal with issues that are more important (a priority that they will determine), it will push the release of this feature back. They have already said that there is a replacement coming. People like to be treated with respect by the providers of the services they pay for. They don't expect to be ignored when they ask about said service in the only forum provided to ask questions of this nature. Oh, what a can of worms. Let's get a couple things straight first. This is not a service you pay for. The only thing you pay for is access to the game servers. I agree that this is an exceptional QoL improvement for the game, but it doesn't make the fact that you're not paying for this service any less true. In addition, when you ask questions in this forum you are never guaranteed a response by an employee of Blizzard. It's important for me to reiterate that they aren't ignoring you. (Blue) People are reading this thread. The fact that they are not responding does not mean that they aren't listening. They understand this feature is important to a decent number of people, but they have a lot on their plates right now with the new community sites. They have priorities, and they can't explain what they are because it will never make everyone happy. If there were plans to bring it back, I think somebody would have said so by now. It'd just be nice to know why. They said (most recently) in October that this feature would be returning. They haven't changed that statement, so there's no reason to believe that it won't be coming back. TL;DR: Complaining doesn't help. They will respond if they can, or if they have relevant, communicable information to add to this thread. Trust me when I say that I want this feature back too. It was a fantastic tool. I bet a good number of Blizzard employees thought it was a great tool too. In an effort to keep this topic constructive, I'm going to change tracks here and suggest something relevant to this topic. When this feature returns, I think it would be fantastic if we were able to organize the guild bank remotely. Not only view the items, but actually change where they are within the guild bank. I'm not suggesting any kind of withdrawal system, just something to assist guild masters in keeping their guild banks more organized when they're not able to access WoW. It's kind of a mix between a web feature request and an in-game suggestion; I'm guessing the API for this kind of thing doesn't exist in the game yet. |
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Edited by Oxoxoxoxen on 3/17/11 11:32 PM (PDT)
Ok, I have to disagree with that one. The Ask the Devs thread answered a lot about what they are focusing on, not focusing on, and are thinking about for the future. In others words, they gave answers to other topics and could just as easily posted something on this topic at some point over the last year.
...and all I can think of is soon, and how far to the right this issue seems... Now<--------------Very Soon--------Soon--------------->End of Time
I understand what you are saying. I am just completely baffled that they haven't stumbled across any relevant information in the past 13 months. I found the original response I got from Martyt to why they were down: The Guild bank logs are currently disabled while the devs investigate an issue they were having affecting database performance. There's no ETA as to when they'll be re-enabled. Source: http://www.threadmeters.com/qDoip3/Armory_guild_bank_log_down_for_over_3_months/ I like your remote rearranging suggestion - especially if is integrates with the mobile armory somehow. I could kill time waiting on people by rearranging gbank mats. LOL No...really...I would. |
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When was the last time anyone from Blizz put something out about the guild bank log? I browsed the forums and couldn't find anything. I see people writing about what they were told, but nothing from the website devs. I spoke with customer service via phone and e-mail and the best I got was speculation from GM's, but they also had no idea why it was removed or if it'll be back.
Oh, what a can of worms. Let's get a couple things straight first. This is not a service you pay for. The only thing you pay for is access to the game servers. I agree that this is an exceptional QoL improvement for the game, but it doesn't make the fact that you're not paying for this service any less true. In addition, when you ask questions in this forum you are never guaranteed a response by an employee of Blizzard. This is a little off-subject, but I feel it needs to be addressed. If this website isn't part of the service I pay for, what is it? Money from subscriptions is used to fund this site, and it is viewed as an investment that helps keep the customer base satisfied/happy, therefore paying for itself. This is very much part of what we pay for. Xnc, there's to many instances in your post above to quote, but please don't speculate why the devs aren't answering, guess what they're thinking, explain what you think is their thought process. I'm pretty sure everyone reading this post has the ability to assume things on their own, they just don't post it. |
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If some official information regarding what used to be the armory guild bank log could be posted here, I'm sure it would make a lot of players out there very happy. If the information is incomplete for whatever reason, cool. If the information is negative, fine. If it's speculative, but from the developers of this website and at least somewhat informative, ok. Anything is better than nothing.
Don't post or vote for questions you know we won't answer. We're not going to use these Q&As to announce new features, expansions, or release dates, etc. By the same token, we're not going to answer questions that touch on subjects outside of the game and its design. Since the rules of the "ask the devs" posts don'y allow for this topic to be covered, please give it some love here. Thanks |
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I agree, we need some sort of guild bank history feature. Even if the information is delayed by a day (dump the data each night), it would be of vast help in managing a large guild's finances. Please make it happen, Blizz!
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I also miss being able to view the guild bank in the armory. When the bank logs first disappeared before Cata, my wife used the link on the Armory to contact the designers (which also appears to be missing) and got a nice response back that the logs would soon be returned. We've been waiting ever since. /agree. Give us back a log; a real one. |
Ok, I have to disagree with that one. The Ask the Devs thread answered a lot about what they are focusing on, not focusing on, and are thinking about for the future. In others words, they gave answers to other topics and could just as easily posted something on this topic at some point over the last year. While you are entitle to disagree, game devs and web devs are not the same people. In short, you will not get answers about the website from the game devs because their answers are for in-game. TBH, I liked the guild bank, but I never used it. It did nothing for me as a player. Maybe it would have been different if I had a larger guild, but since we were always online in the game it was never used. What would be cool is to now see the amount of gold that is deposited in the bank through the guild perk. That would be one reason I would like to see it come back. |
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OMG yessssssssssss Please we need the logs back! It is almost impossible to police the bank without them! Please.........RETURN this feature!
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If it is causing server update lag, can you reduce the frequency that the log updates to the site? It really doesn't need to be that often, and you can give it to us any way you like (xml would be preferred, but a plain text file would be fine). Enough people on here are smart enough that a GNUCash export script would be available within a week of you giving us the information.
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There are sadly way to many unscrupulous players, who are taking advantage of our lack of logs currently.
I can think of three simple ways to help us try to find and eject those players from guilds, and to discourage the marginal players from ever teetering to become corrupt. 1) A much longer money log, meastured in length by days, not by entries. 2) A filter in the money log to view or not to view guild repairs in the existing log. 3) A filter in the money log to view deposits only. |
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Edited by Emian on 4/10/11 10:03 PM (PDT)
So.. True story to share.
I had a person within my guild that was practicing very unethical guild bank practices. He was pulling out great items and throwing in junk to cover his tracks. Took us a few weeks to catch on because how well he covered the evidence. Being the Guild Master I did what was expected. I rallied the troops, distributed out the weapons, started up the tanks, war planes, etc., gave the hounds the scent of fresh blood... and opened a ticket. After waiting the "calm down before you speak with us" period, I got a generic "Due to the privacy of our players, we can't discuss this matter to you" So I clicked the "Still need help" button and continued to wait. After which a very friendly and willing to help GM contacted me directly. The final report was I by being a too trusting person and allowing players to withdraw items. I have limits set by tab and rank. A player cant withdraw high dollar items as long as the donation gets placed it in the right place. If someone is quick and covers their log i.e. 25 small donations for their theft, I miss that Darkmoon:Earthquake deck totally. Why do I have to resort in making withdrawals restricted to high officers? If I can catch them on day 1, then this wouldn't even be an issue. In fact, that player may even know to mind themselves better. So, now I have had our guild bank stolen from, and told by Blizzard that they will not punish that player because I allowed them to do it. If I could watch something other than the last 25 repair withdrawals in the logs that would and I quote "Be most excellent (Bill, 1995)" As a side note: If your worried about your servers space then maybe consider this. You have my email address, you know its attached to a guild as a guild master. Email it and delete the extra on your side. I can deal with the spam.. hit me. |
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I just want to repeat what others are saying. This feature is actually pretty important.
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/agree
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I need to be able to track my guild bank. I do not care how or where the information is available as long as it is available. Unscrupulous players do not even have to cover tracks by depositing anything if we have guild repairs enabled that is all you ever see on the poor excuse for a log we currently have. Please give us this service soon.
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