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I'm not some fantastic player, but I did level up ahead of most of my guild so I've been pugging heroics for the last few days. These are just some tips based on my experiences, good and bad.
- Be geared. The difference between quest greens/ICC epics and Cata blues is enormous, mostly because Intellect is such a hugely important stat now and scales directly with item level. I really recommend not pugging heroics until you have at least ilvl 333 gear in all but one or two slots. I don't care what Blizzard's gear requirements are.
- Don't bail if the first pull goes bad. Bail if the first two pulls go bad the exact same way and no one is communicating to find out what went wrong and fix it.
- If you queue and get "this dungeon is in progress", DO NOT accept. 90% of the time, it's a death sentence. We have 1-minute queue times at most, there is no reason to gamble.
- Watch some videos or do normal modes first for at least the following bosses: Karsh Steelbender (BRC); Erunak Stonespeaker (ToT); Forgemaster Throngus (GB); Corborus (SC); Ashbury, Springvale & Godfrey (SFK). Those are the more technically difficult or unusual fights from a healing perspective. Most of the rest are relatively straightforward or can be explained quickly. It's really best to know ALL the fights beforehand, of course.
- Have mana potions. Mythical Mana Potions are preferred (Mysterious Potions if you're an alchemist); Runic Mana Potions will do in a pinch. You will need them.
- Learn what the different classes' CC abilities are and don't be afraid to step in with suggestions. Some tanks either don't know what everyone can do, don't realize how much it helps, or assume that people will just do it without being asked. CC is there to make our lives easier; ask for it.
- Perhaps most importantly: be patient with other players. Everyone is learning brand new fights on top of adjusting to new class mechanics. It's a big adjustment and it takes time for many people. If a group is really bad and isn't getting better, then leave, but don't berate players in chat -- it won't make you feel any better and it certainly won't help the group succeed.
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