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This is something that our Game Masters may be able to assist with, Jebbediah, but understand that it is a fairly rare exception - the type we may only be able to provide once.
As for the length of time it is taking, our queue times are a bit lengthy with the holidays and fairly new expansion. You can get a good estimate of roughly how long it might take by checking out our Twitter feed - we post estimated queue times twice daily. >^.^<
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