Launcher won't launch WoW

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80 Blood Elf Paladin
1860
When i open world of warcraft and press "play" the launcher disappears but WoW never opens. Everything is completely up to date and patched, i don't really want to uninstall and reinstall and download the patch again cause it took an entire day. Please help.
90 Troll Hunter
6335
What security software do you use? Have you tried disabling it?

Also, for grins and giggles:

Download Malwarebytes from www.malwarebytes.org. Install and update.

Start Malwarebytes and do a FULL system scan. Report back with the results, please.
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Edited by Drezbek on 12/24/2010 4:49 PM PST
Support Forum Agent
Valundar

It sounds like a firewall is blocking the game, what security programs are currently installed?
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80 Blood Elf Paladin
1860
I have stupid @$$ norton, but it's disabled, should i just try and uninstall it? I'll also download that malware thing now and report back. ty
Support Forum Agent
Valundar

Norton is notorious for blocking the game. I'd uninstall it and install a lighter program like free Avast. To uninstall Norton properly you should use the Norton Removal Tool.

Here's the link for the Norton Removal Tool: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&selected_nav=&pvid=&docurl=20080828154508EN

When you click on the link scroll down to Step 2, click on the orange download button and save the download to the desktop. Once saved go ahead and run the program, and follow the on screen steps.

Here's a link for Avast if you want to check it out: http://www.avast.com/free-antivirus-download
________________________________________________
Account and Technical Services Forum Representative
If you can't find a resolution to your issue, feel free to contact a Support Representative directly for further assistance. Their contact information can be found at the following link: http://us.blizzard.com/en-us/company/about/contact.html

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80 Blood Elf Paladin
1860
Malwarebytes found 6 infected items. All removed, including "backdoors / trojan"

@cargoninja It won't let me load up WoW with anything but the launcher.

@davidedl thank you for the nortan removal tool

Using Nortan removal tool now, restarting computer, and will post results.
80 Blood Elf Paladin
1860
Still won't launch after hitting play? Any other ideas?
Support Forum Agent
Valundar

Go into the World of Warcraft folder and delete the following:

Launcher.exe
WoW.exe
WoW.tfil
WoW.mfil

Then run the repair utility. Once the repair utility is done run the launcher again. Remember if you are using Windows Vista/7, you should launch as admin by right clicking on the WoW icon and selecting "Run as admin".
________________________________________________
Account and Technical Services Forum Representative
If you can't find a resolution to your issue, feel free to contact a Support Representative directly for further assistance. Their contact information can be found at the following link: http://us.blizzard.com/en-us/company/about/contact.html

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80 Blood Elf Paladin
1860
Tried deleting and repairing, and using the launcher, it still doesn't work =[.
Support Forum Agent
Valundar

Go into the WoW folder and instead of running the launcher, run the WoW.exe. Let me know what happens.
________________________________________________
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If you can't find a resolution to your issue, feel free to contact a Support Representative directly for further assistance. Their contact information can be found at the following link: http://us.blizzard.com/en-us/company/about/contact.html

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80 Blood Elf Paladin
1860
Wow.exe - Entry Point Not Found

The procedure entry point D3DPERF_SetOptions could not be located in the dynamic link library d3d9.dll.
80 Blood Elf Paladin
1860
Everytime i restart my computer and open the launcher it says that's it's installing non critical information everytime like it never finished or something too.
80 Blood Elf Paladin
1860
^bump help

I uninstalled and reinstalled, i'm currently redownloading the patch.

Setup Available Playable
1.6/4.4GB 0.0KB 3.3GB

http://img842.imageshack.us/i/96632965.jpg/
80 Blood Elf Paladin
1860
I reinstalled and re downloaded the patch and i'm still experiencing the same problem. I still get the same Wow.exe error too.
82 Undead Mage
2580
This is happening to me too. Soo many problems after getting Cata for me I think it's time to just give up on WoW. Good luck though.
80 Blood Elf Paladin
1860
When I hit play it does the Arrow with the Hour Glass next to it, but only for a second and then nothing happens.
80 Blood Elf Paladin
1860
Fixed : Download & or Update Direct X
91 Blood Elf Paladin
8405
I am having the same problems as Valundar. Only my launcher closes down without starting the game.
80 Blood Elf Paladin
1860
That's what mine did until i installed war3, and it made me install direct X, and then my Launcher.exe started to work
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