12/28/2010 9:15 AMPosted by TubalcainI agree. I've never seen a company that talks to their customers like Blizzard does. Anywhere.
Actually Blizzard has some of the best customer service I've seen for ANY MMO. I like the fact that I get to speak with someone from my own country and I'm not directed to Iraq to talk to some guy named something I can not pronounce calling himself Mike. There is a bit of comfort in that alone.
They are also very knowledgeable about the product. Anytime I've had a issue it has been cured upon on immediate reception to customer service.
As far as Blue Posters you have to remember they have a job to do. In no way has any of them been disrespectful on these forums. I have read all their post. Maybe they didn't say what you want to hear. Maybe it was laid out in a blunt no sugar coating way. But, in no way did they disrespect the customers.