Get the Desktop App for Battle.net Now
- All your games in 1 place
- Log in once
- Automatic game updates
See... ive been having the same problem trying to purchuse my wow game time. Never had an issue before ... and it's been giving me a hard time. Clearly the blizzard support isn't aware that the issue is affecting more than one person and they should know. I called them 3 times today. and spent the entire day on the phone with my credit card companies.
Made a brand new account from a completely different computer... and got the same error using another card.
Support Forum Agent
Unfortunately, beyond just a few very basic trouble-shooting steps, this is all in Billing's jurisdiction.
I also wouldn't attempt this too many times. Pending charges could be generated that can reduce your available credit line/balance until they clear. That's pretty common on internet transactions and how fast they would clear (if they exist) is determined by your financial institution.
The only recommend I can really give is to try clearing your cookies/cache - or trying another browser. If this should be a browser issue, that usually rectifies it.
Again, I wouldn't try multiple times - but instead contact our Billing department for further assistance.
Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
United States 1-800-592-5499
We have also provided the following numbers for our international customers:
New Zealand 1-800-452-520 - 7AM - 5PM NZST
Further contact information can be found here...
The billing department is clueless to the fact that something is wrong with the Blizzard store ... They will try saying the card isn't accepted.. Or that its not valid... or that its not supported... BUT if it its not supported why could one use it before? Why could it attempt actions on the card earlier but not now? or yesterday but not today?
In order of how it is working right now...
Card Information Entered>Press Ok>Make sure order is ok> Press ok> BAM! Magical force-field deflects information back > Card remains untouched and no acknowledgment that the card was attempted on>Error Message..
That magic force-field preventing credit card readings from the blizzard store needs to go away >.<
Threats of violence. We take these seriously and will alert the proper authorities.
Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.
Harassing or discriminatory language. This will not be tolerated.