DirectX 3D/Outdated video driver?

85 Undead Warlock
3205
Only from time to time does it do this, which confuses me a bit, is that when i click play on the launcher, an error message pops up saying "DirectX 3D was not able to start up 3D acceleration, make sure your video drivers are up to date and you have DirectX 9.0c installed." I downloaded both of these, but the problem persists. Here is my Diagnostic Info:
------------------
System Information
------------------
Time of this report: 1/18/2011, 19:57:36
Machine name: CODY-DFAB37270A
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100427-1636)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dell DM061
BIOS: Phoenix ROM BIOS PLUS Version 1.10 2.4.0
Processor: Intel(R) Pentium(R) D CPU 2.66GHz (2 CPUs)
Memory: 2046MB RAM
Page File: 1731MB used, 2206MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 10.0 (4.10.0000.5515)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 4600 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Graphics Processor (0x9490)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9490&SUBSYS_02681043&REV_00
Display Memory: 1024.0 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.7149 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 11/25/2010 21:54:36, 302080 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 11/25/2010 23:17:40, 5555712 bytes
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: SigmaTel Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_8384&DEV_7618&SUBSYS_102801DD&REV_1002
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: sthda.sys
Driver Version: 5.10.4991.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 3/20/2006 19:06:04, 1156648 bytes
Other Files:
Driver Provider: SigmaTel
HW Accel Level: Full
Cap Flags: 0xB5B
Min/Max Sample Rate: 44100, 192000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
Description: SigmaTel Audio
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: sthda.sys
Driver Version: 5.10.4991.0000 (English)
Driver Attributes: Final Retail
Date and Size: 3/20/2006 19:06:04, 1156648 bytes
Cap Flags: 0x41
Format Flags: 0xCC0

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Dell USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x413C, 0x2010
FF Driver: n/a

Device Name: Dell USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x413C, 0x2010
FF Driver: n/a

Device Name: Dell USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x413C, 0x2010
FF Driver: n/a

Poll w/ Interrupt: No
Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x2832
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 4/13/2008 13:45:37, 59520 bytes
| Driver: usbd.sys, 8/10/2004 06:00:00, 4736 bytes
|
+-+ USB Human Interface Device
| | Vendor/Product ID: 0x0461, 0x4D15
| | Location: USB Optical Mouse
| | Matching Device ID: usb\class_03&subclass_01
| | Service: HidUsb
| | Driver: hidusb.sys, 4/13/2008 13:45:27, 10368 bytes
| | Driver: hidclass.sys, 4/13/2008 13:45:26, 36864 bytes
| | Driver: hidparse.sys, 4/13/2008 13:45:22, 24960 bytes
| | Driver: hid.dll, 4/13/2008 19:11:54, 20992 bytes
| |
| +-+ HID-compliant mouse
| | | Vendor/Product ID: 0x0461, 0x4D15
| | | Matching Device ID: hid_device_system_mouse
| | | Service: mouhid
| | | Driver: mouclass.sys, 4/13/2008 13:39:47, 23040 bytes
| | | Driver: mouhid.sys, 8/10/2004 06:00:00, 12160 bytes

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x413C, 0x2010
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 4/13/2008 13:39:48, 14592 bytes
| Driver: kbdclass.sys, 4/13/2008 13:39:47, 24576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 4/13/2008 19:13:20, 40840 bytes
| Driver: kbdclass.sys, 4/13/2008 13:39:47, 24576 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 4/13/2008 19:13:20, 40840 bytes
| Driver: mouclass.sys, 4/13/2008 13:39:47, 23040 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 440.2 GB
Total Space: 476.9 GB
File System: NTFS
Model: SAMSUNG HD502HJ

Drive: F:
Free Space: 171.5 GB
Total Space: 238.5 GB
File System: NTFS
Model: Seagate FreeAgentDesktop USB Device

Drive: D:
Model: PHILIPS DVD-ROM DROM6316
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (English), 4/13/2008 13:40:46, 62976 bytes

Drive: E:
Model: TSSTcorp DVD+-RW TS-H553A
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (English), 4/13/2008 13:40:46, 62976 bytes

--------------
System Devices
--------------
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_8086&DEV_29A1&SUBSYS_00000000&REV_02\3&172E68DD&0&08
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/13/2008 13:36:44, 68224 bytes

Name: Microsoft UAA Bus Driver for High Definition Audio
Device ID: PCI\VEN_8086&DEV_284B&SUBSYS_01DD1028&REV_02\3&172E68DD&0&D8
Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 5.10.0001.5013 (English), 4/13/2008 11:36:05, 144384 bytes

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_8086&DEV_283F&SUBSYS_00000000&REV_02\3&172E68DD&0&E0
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/13/2008 13:36:44, 68224 bytes

Name: Intel(R) ICH8R/DO/DH SATA RAID Controller
Device ID: PCI\VEN_8086&DEV_2822&SUBSYS_01DD1028&REV_02\3&172E68DD&0&FA
Driver: C:\WINDOWS\system32\DRIVERS\iaStor.sys, 6.00.0000.1022 (English), 5/11/2006 11:30:52, 247808 bytes

Name: PCI standard ISA bridge
Device ID: PCI\VEN_8086&DEV_2812&SUBSYS_00000000&REV_02\3&172E68DD&0&F8
Driver: C:\WINDOWS\system32\DRIVERS\isapnp.sys, 5.01.2600.5512 (English), 4/13/2008 13:36:41, 37248 bytes

Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_00000000&REV_F2\3&172E68DD&0&F0
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/13/2008 13:36:44, 68224 bytes

Name: Intel(R) 82562V 10/100 Network Connection
Device ID: PCI\VEN_8086&DEV_104C&SUBSYS_01DD1028&REV_02\3&172E68DD&0&C8
Driver: C:\WINDOWS\system32\DRIVERS\e1e5132.sys, 9.04.0017.0000 (English), 6/5/2006 16:49:08, 230400 bytes
Driver: C:\WINDOWS\system32\Prounstl.exe, 8.00.0007.0000 (English), 1/5/2006 00:01:52, 126976 bytes
Driver: C:\WINDOWS\system32\e1e5132.din, 4/7/2006 14:27:30, 2877 bytes
Driver: C:\WINDOWS\system32\NicCo.dll, 1.01.0004.0000 (English), 1/25/2006 19:59:46, 21504 bytes
Driver: C:\WINDOWS\system32\NicInstE.dll, 9.03.0001.0000 (English), 2/28/2006 20:01:50, 20480 bytes
Driver: C:\WINDOWS\system32\e1000msg.dll, 8.07.0001.0000 (English), 5/4/2006 13:59:54, 253952 bytes
Driver: C:\WINDOWS\system32\NicEtCoE.dll, 3.00.0000.0000 (English), 5/4/2006 14:09:08, 56832 bytes

Name: Microsoft UAA Bus Driver for High Definition Audio
Device ID: PCI\VEN_1002&DEV_AA38&SUBSYS_AA381043&REV_00\4&F15FA5E&0&0108
Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 5.10.0001.5013 (English), 4/13/2008 11:36:05, 144384 bytes

Name: ATI Radeon HD 4600 Series
Device ID: PCI\VEN_1002&DEV_9490&SUBSYS_02681043&REV_00\4&F15FA5E&0&0008
Driver: C:\WINDOWS\system32\DRIVERS\ati2mtag.sys, 6.14.0010.7149 (English), 11/25/2010 23:17:40, 5555712 bytes
Driver: C:\WINDOWS\system32\DRIVERS\ati2erec.dll, 1.00.0000.0019 (English), 11/25/2010 21:39:40, 53248 bytes
Driver: C:\WINDOWS\system32\ati2dvag.dll, 6.14.0010.7149 (English), 11/25/2010 21:54:36, 302080 bytes
Driver: C:\WINDOWS\system32\ati2cqag.dll, 6.14.0010.0488 (English), 11/25/2010 21:18:16, 765952 bytes
Driver: C:\WINDOWS\system32\Ati2mdxx.exe, 6.14.0010.2495 (English), 11/25/2010 21:34:28, 26112 bytes
Driver: C:\WINDOWS\system32\ati3duag.dll, 6.14.0010.0798 (English), 11/25/2010 21:48:02, 3984864 bytes
Driver: C:\WINDOWS\system32\ativvaxx.dll, 6.14.0010.0288 (English), 11/25/2010 21:32:24, 2669696 bytes
Driver: C:\WINDOWS\system32\atiicdxx.dat, 9/28/2010 15:07:36, 224001 bytes
Driver: C:\WINDOWS\system32\ativva5x.dat, 11/25/2010 21:31:54, 3 bytes
Driver: C:\WINDOWS\system32\ativva6x.dat, 11/25/2010 21:31:54, 887724 bytes
Driver: C:\WINDOWS\system32\amdpcom32.dll, 6.14.0010.0023 (English), 11/25/2010 21:16:32, 64512 bytes
Driver: C:\WINDOWS\system32\atimpc32.dll, 6.14.0010.0023 (English), 11/25/2010 21:16:32, 64512 bytes
Driver: C:\WINDOWS\system32\atiadlxx.dll, 6.14.0010.1054 (English), 11/25/2010 21:24:46, 196608 bytes
Driver: C:\WINDOWS\system32\ativvaxx.cap, 11/25/2010 21:32:04, 539392 bytes
Driver: C:\WINDOWS\system32\atiapfxx.exe, 6.14.0010.1001 (English), 11/25/2010 21:30:30, 143360 bytes
Driver: C:\WINDOWS\system32\atiapfxx.blb, 11/25/2010 21:30:34, 121776 bytes
Driver: C:\WINDOWS\system32\ATIDDC.DLL, 6.14.0010.0008 (English), 11/25/2010 21:31:16, 53248 bytes
Driver: C:\WINDOWS\system32\atitvo32.dll, 6.14.0010.4200 (English), 11/25/2010 21:24:22, 17408 bytes
Driver: C:\WINDOWS\system32\ativcoxx.dll, 6.13.0010.0005 (English), 11/9/2001 11:01:04, 24064 bytes
Driver: C:\WINDOWS\system32\ati2evxx.exe, 6.14.0010.4247 (English), 11/25/2010 21:32:42, 614400 bytes
Driver: C:\WINDOWS\system32\ati2evxx.dll, 6.14.0010.4179 (English), 11/25/2010 21:34:10, 159744 bytes
Driver: C:\WINDOWS\system32\atipdlxx.dll, 6.14.0010.2563 (English), 11/25/2010 21:34:50, 212992 bytes
Driver: C:\WINDOWS\system32\Oemdspif.dll, 6.15.0006.0006 (English), 11/25/2010 21:34:38, 155648 bytes
Driver: C:\WINDOWS\system32\ati2edxx.dll, 6.14.0010.2514 (English), 11/25/2010 21:34:22, 43520 bytes
Driver: C:\WINDOWS\system32\atikvmag.dll, 6.14.0010.0146 (English), 11/25/2010 21:26:38, 651264 bytes
Driver: C:\WINDOWS\system32\ATIDEMGX.dll, 2.00.3981.39470 (English), 11/25/2010 21:55:42, 462848 bytes
Driver: C:\WINDOWS\system32\aticaldd.dll, 6.14.0010.0900 (English), 11/25/2010 22:06:14, 4489216 bytes
Driver: C:\WINDOWS\system32\aticalrt.dll, 6.14.0010.0900 (English), 11/25/2010 22:07:34, 57344 bytes
Driver: C:\WINDOWS\system32\aticalcl.dll, 6.14.0010.0900 (English), 11/25/2010 22:07:24, 53248 bytes
Driver: C:\WINDOWS\system32\atibtmon.exe, 2.00.0000.0000 (English), 5/11/2009 17:35:28, 118784 bytes
Driver: C:\WINDOWS\system32\atiok3x2.dll, 6.14.0010.10362 (English), 11/25/2010 22:23:36, 471040 bytes
Driver: C:\WINDOWS\system32\atioglxx.dll, 6.14.0010.10362 (English), 11/25/2010 22:57:20, 16748544 bytes
Driver: C:\WINDOWS\system32\atiiiexx.dll, 6.14.0010.4006 (English), 11/25/2010 22:12:42, 311296 bytes
Driver: C:\WINDOWS\atiogl.xml, 11/22/2010 21:06:30, 22305 bytes
Driver: C:\WINDOWS\system32\ATIODCLI.exe, 1.00.0000.0001 (English), 6/22/2009 11:34:18, 45056 bytes
Driver: C:\WINDOWS\system32\ATIODE.exe, 1.00.0000.0001 (English), 8/27/2010 14:32:08, 294912 bytes
Edited by Davidhc on 1/18/2011 5:46 PM PST
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85 Undead Warlock
3205
Bump, would love a solution for this, an incredibly annoying error...
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Support Forum Agent
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100427-1636)

System Manufacturer: Dell Inc.
System Model: Dell DM061
BIOS: Phoenix ROM BIOS PLUS Version 1.10 2.4.0
Processor: Intel(R) Pentium(R) D CPU 2.66GHz (2 CPUs)
Memory: 2046MB RAM

Hey Culstire, I'd double-check Dell's site for the latest chipset drivers:

http://support.dell.com/support/downloads/
________________________________________________
Account and Technical Services
If the Forum isn't helping, contact a Support Rep directly: http://us.blizzard.com/en-us/company/about/contact.html
'Black holes are where God divided by zero.'
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85 Undead Warlock
3205
I downloaded the only chipset driver for my computer, and restarted it. I am currently able to get into the game with full functionality. I will post again if the problem pops up again. Thanks in advance if this is the solution I've been searching for!
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85 Undead Warlock
3205
After downloading it, the problem is still going on, I got the familiar "unable to start up 3d acceleration"... Any other solutions I could try?

EDIT: This may help: I have DirectX 10 on mycomp, but when I go to test the 3d acceleration, it brings up errors on tests 7 & 8 with step 39 and step 5, respectively.
Edited by Culstire on 1/19/2011 3:55 PM PST
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Support Forum Agent
when I go to test the 3d acceleration, it brings up errors on tests 7 & 8 with step 39 and step 5, respectively.

You'll want to contact Dell about this error. They'll help you make sure your Windows, DirectX, and chipset and video drivers are up to date.
________________________________________________
Account and Technical Services
If the Forum isn't helping, contact a Support Rep directly: http://us.blizzard.com/en-us/company/about/contact.html
'Black holes are where God divided by zero.'
Rate Me! https://www.surveymk.com/s/R6BG5YS
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85 Undead Warlock
3205
Thanks, I will do so as soon as I can
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