Sometimes, despite our best effort, the customers just don't get it. They can't figure out how to use it or it just doesn't work.
Now, were I Blizzard, I would go to my 11 million paying customers and say "Sorry, that's the way it is. Suck it up."
Fortunately, we are not Blizzard. If something doesn't work for the vast majority of people, then we go back to the drawing board and figure out another solution that may work better. We don't simply say "Sorry, customer. We made it idiot proof and it's not our fault you don't know how to use it."
The LFD tool is currently unacceptable with 45 minute queue times. Saying "more people need to play tanks" is not a solution. I don't know what the solution is, but it's Blizzards JOB to come up with some kind of solution, not just say "Sorry, customer, suck it up!"
TLDR: Blizzard needs to fix the long wait times on LFD and not just say "play a tank if you don't like it!"
*edited the title to something more indicative of the topic.- Nethaera