02/11/2011 11:34 PMPosted by ColossiaI think the problem was communication. I am not an achievement hunter and am pretty neutral about the change itself, but by not communicating properly and proceeding with the changes they have made some major mistakes. But I know they still have 12 million customers for a reason :)
Lack of communication was part of the problem - the change was never mentioned in any patch notes ahead of time (which is pretty sloppy), and when they originally announced it they didn't explain why "Exalted" was different than "Loremaster" or "Explorer" (they have since - but they should have explained it better at the start).
But honestly - even if they had given advance notice, people would be upset and rightfully so. Taking away a title that somebody has already earned is completely bogus - no matter how you look at it. It's one thing to make a title not obtainable anymore - but to take away a title that people have already earned is stupid. The reaction was completely predictable.